If your business has more than just a couple of customer service representatives who answer phones, you may be able to benefit from a specialized phone system for your call center.

1. Do You Need a
CONTACT CENTER
PHONE SYSTEM?
Does your
business have
customers?
YES!
What are the main reasons they
contact you?
General info and
misc. inquiries
NOT
YET
Do you
even need a
phone?!
No need for sophisticated contact
center software. A business phone
system with basic call routing and
reporting, such as MiContact
Center Office, will probably suffice.
NO
CLICK HERE
Stop reading
and take a
vacation.
If your business has more than just a
couple of customer service representatives who answer phones, you may be
able to benefit from a specialized phone
system for your call center
WHATEVS
YES
Do you still want to
be in business three
years from now?
NOT VERY
NO
>:-(
YES
:)
Customer/technical support,
to place/change/cancel orders,
to get billing info, etc.
Do you have staff dedicated
to answer customer calls,
emails, etc.?
YES!
Do you want/need the ability
to connect with customers
via email, SMS and social
channels?
How important is
customer service to
your business?
VERY
Small- to
mid-size
Your business could benefit
from a contact center solution,
such as the MiContact Center
Business Edition.
CLICK HERE
How big is your
business?
Enterprise
Your business could benefit
from all of the bells and
whistles of a sophisticated
solution, such as the
MiContact Center Enterprise
Edition.
CLICK HERE