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IFA,International Finishing Academy Presentation

IFA,International Finishing Academy Presentation



IFA, a Kaizer initiative is promoted to create a wealth for our nation by providing individuals with the right blend of knowledge, grooming, international business etiquette and mannerisms, ...

IFA, a Kaizer initiative is promoted to create a wealth for our nation by providing individuals with the right blend of knowledge, grooming, international business etiquette and mannerisms, sensitizing them to their social awareness with an emphasis on responsibility and leadership skills, grooming them into successful global leaders of the future.



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    IFA,International Finishing Academy Presentation IFA,International Finishing Academy Presentation Presentation Transcript

    • Welcome to
    • International Finishing Academy – IFA, a Kaizerinitiative is promoted to create a wealthfor our nation by providing individuals with theright blend ofknowledge, grooming, international businessetiquette and mannerisms, sensitizing them totheir social awareness with an emphasis onresponsibility and leadership skills, groomingthem into successful global leaders of the future.
    • Workshops• Workshop on International Business Etiquette and Fine Dining by Sabira Merchant• Corporate Communication Workshop• The Global Ambassador• Essential Etiquette• Corporate Grooming and Image Makeover• Kid Development Programme• Teen Development Programme
    • Workshop on International BusinessEtiquette and Fine Dining bySabira MerchantMs. Sabira Merchant is a versatilepersonality with many admirable qualities.She completed her education in liberal artsfrom Switzerland. She is responsible fortraining FEMINA MISS INDIAS for the localas well as international competitions andher famous students being therepresentatives of our country for the MissIndia, Miss Universe, Miss Asia Pacific andMr. International Contest.
    • Workshop on I B E & F DInternational Business Etiquette:• Introductions and Exchanging Business Cards• Handshakes - make a powerful first impression• Eye Contact - send powerful positive signals• Body Language and Gestures - discover country specific greetings• Professional Business Dress and Decorum - Suited for SuccessFine Dining Etiquette:• Formal Dinners – French classical menu• Handling different kinds of Food – Indian, Continental and Oriental.• Crockery and Cutlery - Cover setup and usage. • Napkin Etiquette• Dining Etiquette – Do’s and don’ts• Art of Small Talk – Striking Conversations, Taboo Topics, Pitch and tone of voice.
    • Workshop on I B E & F DCommunication:• Techno Etiquette (Speaker Phones, Voice Mail, Hand Phone)• Verbal and non-verbal communication• Barriers to Effective Communications• Importance of Listening SkillsInternational Protocols:• Forms of Address - Hierarchy,• Gender Dynamics - Door, Elevator, Workplace & Social• Networking and Mingling - Tips & Tricks to attract social friendship and develop business relations• Premeeting strategy and Preparation – Culture Demographics• Gifting - Acceptable & Unacceptable gifts• Protocols & Status• Receiving & Reciprocating.
    • Workshop on Corporate Communication• Understand the basic principles of communication (verbal and non-verbal) and active, empathetic listening• Public speaking• Tonal and speech enhancement• Understand the barriers and bridges to communication• Neutralize the accent• Different ways of communication skills, which encourage staff involvement, to create a positive work environment• Use the listener/audience’s knowledge, attitudes, motives and Values to effectively construct persuasive messages that alter opinion, belief or action.* Understand the role of context in interpreting and constructing
    • "THE GLOBAL AMBASSADOR"Cross Cultural sensitivity• Importance of International Manners & Etiquette• Business body language and posture - Art of sitting, standing and walking.• Effective introductions and greetings.• The handshake – the correct way of doing it.• Exchange of business cards.• Seating protocol – placing people correctly.• Protocol in business related social engagements.• International Business Gift Giving Overview• Use of names and titles• Forms of address• Party / cocktail etiquette• Communication essentials – Cross cultural tips• Art of Conversation in a social gathering - Etiquette related to specific countries• Key phrases
    • "THE GLOBAL AMBASSADOR"Cross Cultural sensitivity• Welcome topics of conversation• Topics to avoid• International Etiquette related to food and drinks• Duties of a host and a guest• Appearance and public behaviour• Personal questions• Punctuality and approach to time.• Invitations and response• Faux pas and other situations
    • Essential EtiquetteTelephone Etiquette:• List the dos and don’ts of Telephone Etiquette• Most important elements of initial greeting and rapport building• Handling diff types of customersEffective Communication with Customers:• Define and put into practice Verbal, Non Verbal communication• Evaluate own listening style• List ways to improve Listening effectiveness• Identify barriers to communication and discuss strategies to overcome the sameNetiquette:• Parts of an email, functions and features• Benefits and disadvantages• Email etiquette, tone of the mail
    • Essential EtiquetteWorkplace Etiquettes :• Identify the components of good customer talk• Explain how listen skills are important• Identify MOT• Differentiate between emotional and material needs of the customers.• Define and put into practice Verbal, Non Verbal communication• Evaluate own listening style• List ways to improve Listening effectiveness• Identify barriers to communication and discuss strategies to overcome the same• Identify importance of proactive attitude• Identify ways of increasing personal efficacySocial Etiquettes:• Understanding right style of body language.• How to stand, Posture, attitude, Hand shakes.• Corporate grooming, styling etc.Action Planning and Feedback:Group activities
    • Fine Dining & Wine AppreciationFine Dining Etiquette: * Eating Indian meals and etiquette* Guest and host etiquette Related to it* Art of Gifting and Thank you notes * Food habits in western countries* Party / cocktail etiquette * Information on how to eat tricky foods* At the table - do’s and don’ts * Body language at the dinning table* The order of the courses • Beverages - classification of alcoholic* Formal, multi course, sit-down dinners beverages. How they are served, and - protocol and procedures when and with what foods they are served* Place settings & Dinner placements * Oenology - the study of wines.* Buffet meals - the dos’ and don’ts’ of it When and what foods they are served with* Use of crockery, cutlery, glassware, * Toasting and protocol related to very napkins, at formal and informal meals formal invites.* Eating etiquette - practical session on eating with forks, knives, spoons & bowls* Learning to eat with chopsticks* Finger foods - food that should be eaten with fingers
    • Fine Dining & Wine AppreciationWine Appreciation Workshop:To be fully conversant with wines andetiquette related to it. To handle yourselfwith confidence, style and world class.To dazzle your friends and guests with yourknowledge of:* Types of grapes and the classification of wine* Regions of the world* Tasting, storing and serving wine* Opening a bottle of wine & champagne* Reading a wine label* When and what foods they are served with* Glassware and accessories
    • Workshop on Corporate Grooming &Image MakeoverBody Language: Language of the Eyes, Facial Expressions, UseHands and positioning of Legs.First Impression: Posture, Poise, Making your presence felt.Image Makeover: Makeup: Daily, Work, Party, Productknowledge, Marks, Scars and blemishes.Hair Care: Styles, Products, Coloring and grooming.Body Hair: Unwanted and Excess Hair, Beard and Moustache etc.Hands, Feet & Nails: Maintenance and importance of grooming.
    • Workshop on Corporate Grooming &Image MakeoverOral Hygiene: Tooth-Whitening Products, Proper Brushing andflossing, healthy diet, oral care and Halitosis (Bad breath).Clothes: Dress Codes and combinations, Colour co-ordinationand Footware.Accessories: How to use and care for yourWatches, Jewellery, Ties, Scarves, Handbags, Cufflinks, Footwear, and Belts. Importance of Correct Accesorisation.Unwanted Odors: Body, Mouth and Feet, Products andPerfumes- Honesty and Self-Monitoring.
    • Kid Development ProgrammeFundamental Advanced• Public and Social Etiquette • Communication Skills• Concepts of Sharing and Caring • Indian Culture and Traditions• Importance of Values and Gratitude • Public Speaking• Addressing Elders • Preparation for Exams• Table, Dining and Buffet Etiquette • Handling Peer Pressure• Handling different kinds of food • Money Management• Personal Hygiene • Time Management• Importance of saving • Building Confidence• Social Service • Positive Attitude • Importance of Hobbies and Sports • Social Responsibility • Personality Development
    • Teen Development ProgrammeFundamental Advanced• Grooming and Dressing • Positive Mental Attitude• Social Etiquette and Manners • Importance of Confidence and Self Esteem• Posture, Poise and Body Language • Handling Peer Pressure• Healthy Mind and Personal Hygiene • Relationship Management• Basics of Fitness and Nutrition • Money Management• Communication Skills • Time and Stress Management• Importance of General Knowledge • Importance of Hobbies and Sports• Social Awareness & Responsibility • Personality Development • Preparing for an Interview
    • 806, Fairlink Center, A-Wing, Behind Monginis Cake Factory, Off. Andheri Link Road, Mumbai – 400053.mobile: 9820060241, email: info@ifa.ind.in, url: www.ifa.ind.in