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Government Next: NIC Presentation
 

Government Next: NIC Presentation

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The presentation I'm giving today on what Government 2.0 means for the partners of NIC.

The presentation I'm giving today on what Government 2.0 means for the partners of NIC.

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    Government Next: NIC Presentation Government Next: NIC Presentation Presentation Transcript

    • government next gov’t services in the 2.0 era
    • me.
    • who am I?
    • i’m a good citizen
    • what is web 2.0?
    • what is web 2.0 has changed?
    • branding.
    • authenticity.
    • commercial pursuits.
    • social pursuits.
    • competition.
    • collaboration.
    • copyright.
    • copy-left.
    • delivery of data.
    • file sharing.
    • security.
    • privacy.
    • public & proud.
    • one way portals.
    • multi-directional apis.
    • moving from... • controlled messages/branding • authenticity • commercial pursuits • social pursuits • competition • collaboration • copyright • copy-left • delivery of data • person to person file sharing • individuality • independence • corporate secrecy & spying • corporate openness & sharing • security & privacy • public & proud • one-way portals • multi-directional apis • centralization • decentralization
    • trust works both ways.
    • what is web 2.0?
    • it’s not about technology
    • it’s an era
    • it’s a combination of technology + attitude
    • but what came first?
    • the attitude?
    • the technology?
    • (my money is on the chicken)
    • but enough about poultry...
    • 3 themes •openness •collaboration •community
    • openness
    • openness means...open access to the information or material resources needed for a diverse range of users/producers/contributors to contribute to projects. wikipedia.org
    • transparency.
    • one simple way to achieve transparency:
    • publish everything openly.
    • blogging.
    • blogging 101 • what to blog about: • talk about what the department is working on/thinking about • post meeting summaries • ask questions you need to find answers for • post progress and announcements on services projects. • interact with citizen blogs (post about interesting citizen initiatives, concerns and questions to get feedback) • speak in a human voice, not as a press release
    • blogging 102 • self-hosted platforms I’d recommend: • wordpress.org (open source + free + lots of great support and plugins + simple to install, skin and keep up) PHP • drupal.org (open source + free + more ‘control’ over permissioning, etc., but not as simple to install or user friendly) PHP • moveabletype.com (not free, but more control over permissioning and fairly simple to install) PERL • silverstripe.com (free + open source, haven’t used, but it’s won some awards lately) PHP
    • wikis.
    • wiki 101 • what to use a wiki for: • jotting down unfinished ideas/random thoughts • collaborating on projects that need loads of input • gathering random information and research • create a public reference encyclopedia
    • wiki 102 • self hosted platforms I’d recommend • MediaWiki.org (open source + free + extensible) • confluence/atlassian.com (not free or open source, but enterprise grade) • DocuWiki/wiki.splitbrain.org (open source + free + extensible) • For more: http://www.wikimatrix.org
    • discussion groups.
    • discussion groups 101 • what to use discussion groups for: • use it instead of emails with long cc’d lists. get everyone to join the mailing list and send EVERY SINGLE communication between members of that group on the topics covered. • make it publicly viewable and allow anyone to join (you can set first posts to needing to be approved to prevent spam) • link to these threads from blog, wiki and other correspondence
    • discussion groups 102 • software I would recommend: • Google Groups - groups.google.com (free, hosted, excellent interface)
    • group chat.
    • group chat 101 • what to use group chat for: • instant feedback and ongoing relationship building • condition 1: people have to be in the chat room pretty constantly • condition 2: the chat needs to be logged somewhere that people can go back and see the threads • there are many times you will need the synchronous communication allowed by chat
    • group chat 102 • software I would recommend: • Pibb.com (open source + free + loggable + embeddable in your website) • Skype channels (free, but logging can be a pain) • IRC (open source + free, but not as user friendly - good for developers. hint: bridges with Pibb) • Tangler.com (free, logs as both a forum and a chat, threads discussion, but not currently embeddable) • Meebo.com (free + embeddable, but doesn’t log)
    • other really cool tools
    • satisfaction.
    • twitter.
    • weather services.
    • twitterquake!
    • case study: san diego fires, a concerned citizen and Twitter
    • google docs.
    • and of course... • for events: Upcoming.org and Eventful.com • for photos: Flickr.com • for general social networking: Facebook.com (great groups and events features there) • for a different perspective altogether: Secondlife.com (if you need to have remote meetings, why not have them in second life rather than on conference call?) • for licensing: CreativeCommons.org
    • collaboration
    • collaboration means...a process where two or more people work together toward a common goal by sharing knowledge, learning and building consensus. wikipedia.org
    • why collaborate?
    • teams that work collaboratively can obtain greater resources, recognition and reward when facing competition for finite resources.
    • there are alot of citizens like me who are really, really, really, really, really, really, really, really, really...
    • really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really,
    • really eager to collaborate with you.
    • 10 ways to encourage collaboration:
    • 1. be a platform
    • A quot;platformquot; is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three- kinds.html
    • platforms 101 • sharing data is the most basic level of being a platform • supply feeds in machine-readable formats: microformats, rss, opml, kml, etc. • APIs credit: Matt Biddulph, Dopplr (FOWA fall 2007)
    • what are microformats?
    • a better way to mark up your data
    • my information without microformats http://www.horsepigcow.com Tara Hunt San Francisco California
    • my information w/o microformats, but with html <div > <a href=” http://www.horsepigcow.com”> <span > Tara </span> > Hunt </span> </a> <span > San Francisco </span> <span > California </span> <span </div>
    • my information with microformats <div class=quot;vcardquot;> <a class=quot;url fn nquot; href=”http://www.horsepigcow.com”> <span class=quot;given-namequot;> Tara </span> <span class=quot;family-namequot;> Hunt </span> </a> <span class=quot;locality”> San Francisco </span> <span class=quot;regionquot;> California </span> </div>
    • so what is an API? • an application programming interface (API) is a source code interface that an operating system or library provides to support requests for services to be made of it by computer programs. • in other words: it is the way you bring data from one source to display it in another. • this is the ‘magic’ behind cool mashups like:
    • chicago crime.
    • twittervision.
    • case study: an api, a couple of citizens and a desire to improve the Caltrain interface
    • platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • OpenID.net is user-centric identity and it is being adopted more widely: AOL, Moveable Type, Orange/France Telecom, Plaxo, and hundreds of other smaller sites are IDPs (identity providers) credit: Matt Biddulph, Dopplr (FOWA fall 2007)
    • platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • delegating authority is what needs to happen to allow 3rd party applications and mashups to use your data in cool ways • OAuth is another community project that is working toward a standard protocol to use for delegating authority credit: Matt Biddulph, Dopplr (FOWA fall 2007)
    • platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • delegating authority is what needs to happen to allow 3rd party applications and mashups to use your data in cool ways • then you can even make your own cool widgets and use your own api’s to build cool stuff credit: Matt Biddulph, Dopplr (FOWA fall 2007)
    • 2. publish everything in open channels
    • i talked about this in regards to transparency.
    • the more information you put out there, the more opportunities you give for citizen engagement.
    • 3. be available
    • call me IM me publish all of the ways for someone to contact you...with a preference to more public forums email me
    • 4. embrace the chaos
    • in other words...
    • you really must loosen the grips of control.
    • nobody wants to collaborate with a control freak.
    • 5. provide clear goals & purpose
    • concentrate on desired outcomes
    • without an understanding of the desired outcome, how can anyone help?
    • and...what if your proposed solutions aren’t ideal to get you there?
    • 6. reward collaborators
    • be careful to not change the reasons for why people are collaborating.
    • for those who contribute more, give them more trust and responsibility.
    • 7. show progress
    • another advantage of being transparent...people will see you making progress along the way.
    • ways to report along the way • display a countdown or a progress meter • a public to-do list (crossing things off...or allowing others ‘to do’ the stuff for you and cross it off) • twitter what you are doing right now • post wireframes, mockups, photos of cocktail napkin sketches, etc. on Flickr • add announcements to blog, notes to wiki, etc.
    • 8. take simple steps first
    • tackle problems from the simplest to the hardest where you can.
    • 9. reach out to people from different backgrounds & industries
    • kind of like you’ve done with me. :)
    • 10. be part of the community
    • interact with people as they use the services
    • use them yourself.
    • compare that experience to your most awesome customer experiences.
    • (there is this commonly opined theory that people that design transit systems have never rode a bus.)
    • 11. view the public as a partner, not a recipient
    • empower. enable. hand over lots of responsibility.
    • the more agency you give others, the more responsible they will be.
    • introducing: barcamp
    • Ryanne Hodsen - “What the heck is Barcamp?”
    • case study: barcamp, a group of citizens and the desire to make the better way a better way (TransitCamp)
    • toronto transitcamp in the news http://transitcamp.org/
    • 12. run real open betas
    • how to encourage collaboration [summary] 1.be a platform 9.reach out to people from different backgrounds and industries 2.publish everything openly 10.be part of the community 3.be available 11.view the public as a partner, not a 4.embrace the chaos recipient 5.provide clear goals and purpose 12.run real, open betas 6.reward contributors 7.show progress 8. take simple steps first
    • community
    • community means...a social group...sharing an environment, normally with shared interests. wikipedia.org
    • stuff that connects us: • common goals • common experiences • common passions • common enemies
    • we call this purpose
    • when you open yourself up to partnerships with the community, you find those purposeful points of connection.
    • how do you help people connect?
    • easy.
    • accelerate serendipity.
    • there are all sorts of ways to encourage serendipitous meetings.
    • simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page
    • simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas
    • simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages
    • simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages • a Flickr photo gallery that pulls in everyone’s photos tagged properly
    • simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages • a Flickr photo gallery that pulls in everyone’s photos tagged properly • the menu item ‘Community’ actually show some community life in it
    • in summary...
    • web 2.0 is
    • an era
    • not the technology
    • openness, collaboration and community
    • technology can really spread those memes.
    • without it, none of this matters.
    • trust is at the heart of web 2.0
    • government 2.0 = partnering with engaged citizens
    • like me.
    • and Chris.
    • and Cal (iamcaltrain). http://flickr.com/photos/laughingsquid/108769433/
    • and Mark (transitcamp). http://flickr.com/photos/willpate/528996211/
    • and Nate (#sandiegofire). http://flickr.com/photos/chris_radcliff/362190770
    • government 2.0 = trust
    • http://www.slideshare.net/missrogue
    • About those rockin’ images • Many of them are purchased from iStockPhoto.com • Those borrowed from Flickr are: • Trust: http://www.flickr.com/photos/red_devil/51964471/ • Trust Drives Change: http://www.flickr.com/photos/michaelsphotos/288090300/ • locked.up: http://www.flickr.com/photos/impactmatt/298580376/ • Starbucks Cup: http://www.flickr.com/photos/mjb/118418786/ • Starbucks Globalism: http://www.flickr.com/photos/thorinside/55362248/ • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/ •I P2P: http://www.flickr.com/photos/jlmaral/356217080/ • Transparency: http://www.flickr.com/photos/laimagendelmundo/753794095/ • Beta Wallpaper: http://www.flickr.com/photos/tomstardust/246840641/ • Secret Wireframes: http://www.flickr.com/photos/jvree/1492369848/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • conehead puppy: http://www.flickr.com/photos/klapow/39693385/
    • sites of note: • creativecommons.org • wikipedia.org • coworking.info • barcamp.org • getsatisfaction.com • twitter.com • microformats.org • openid.net • oauth.net • dellideastorm.com • flickr.com • technorati.com
    • Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 www.citizenagency.com www.horsepigcow.com