government 2.0
architecting for collaboration
                                  by
              tara ‘missrogue’ hunt
   ...
Tēnā koutou katoa
who am I?
the framework:
web 2.0
“... far from having “crashed”, the web was more
important than ever, with exciting new applications
  and sites popping u...
web 1.0     web 2.0

read only   read/write



top down    bottom up
core tenets of web 2.0
1. the web as a platform    6. some rights reserved

2. the long tail            7. the perpetual b...
the road to government 2.0
core tenets of government 2.0
1. the government is my springboard
2. the long, diverse tail of citizens
3. data is...trick...
#1. the government is my springboard
“government services as a platform”
platforms are enablers
             between:

•   two parties


•   the user and her experience
the government is an enabler
          between:
•   individual citizens

•   a citizen and a service provider

•   a resea...
the best platforms are:
1. modular & extensible (i.e. Firefox, Wordpress]
2. add a secure layer [i.e. Paypal, Verisign]
3....
the best platforms are:

6. have multiple data on/offramps [i.e. Flickr,
   Twitter]
7. use the data to enhance user exper...
homework

•   how can your organization be a platform?

•   how can you enable/ignite industries to be
    built?

•   are...
#2. the long, diverse tail of citizens
“the long tail of government services”
the audience is...




          Peter Hirshberg - “The Day of the Longtail”
the forces of the long tail



1. democratize the tools of production
2. democratize the means of distribution
3. connect ...
the forces of the long tail

           force             business                 example
                               ...
case study: the citizen archivist
#3. data is...tricky
“government holds the ultimate ‘intel inside’...whatcha
gonna do with it?”
all your base are belong to us
knowledge is power



data in the hands of a few makes for order;
 but data in the hands of many makes for
            end...
case study: health records
#4. going to the edges for feedback
“people’s voices add value and they are talking”
feedback 1.0
asking people to fill out surveys and questionnaires
& collecting census data (still important, but not every...
feedback 2.0
Listening & Learning
how to go to the edges 101
1. bring anecdotes and feedback from customer
   service to everyone’s attention
2. fill your R...
#5. the citizen community
“there is already a network, build relationships”
He aha te mea nui o te ao?
He tangata! He tangata! He
         tangata!
Ryanne Hodsen - “What the heck is Barcamp?”
where gov’t services fits in


 We need to change the way we approach
service, viewing the public not as a recipient,
 but...
case study:
Toronto Transit Camp
toronto transitcamp in
      the news




    http://transitcamp.org/
#6. some rights reserved
“what Larry said...”
nine inch nails
#7. evolution is an ongoing process
“government as a perpetual beta”
ha-ha study: the paperwork reduction project
Burden Estimate Statement
“The estimated average burden associated with this collection
of information is 15 minutes per r...
#8. trust is the truest way to empowerment
“cooperate with, don’t control your citizens”
on trust
  “Virtually every commercial transaction has
 within itself an element of trust, certainly any
transaction condu...
#9. government on-the-go
“the multiple ways to access government services”
imagining the possibilities...
licensing:



http://www.slideshare.net/missrogue
about those rockin’ images:
•   Most are from iStockphoto.com (totally cool site)

•   except for:

    •   me [on Flickr....
Tara Hunt

tara@citizenagency.com
    415.694.1951
  skype: tarahunt747


www.citizenagency.com
www.horsepigcow.com
Government 2.0: architecting for collaboration
Government 2.0: architecting for collaboration
Government 2.0: architecting for collaboration
Government 2.0: architecting for collaboration
Government 2.0: architecting for collaboration
Government 2.0: architecting for collaboration
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Government 2.0: architecting for collaboration

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Unfortunately, the video won't embed this way. :( And it makes it soooo awesome. So, here is where to find them:

1. The Day of the Longtail By Michael Markman, Peter Hirshberg, Bob Kalsey; Produced for The Computer History Museum

http://www.youtube.com/watch?v=7xAA71Ssids

2. What the Heck is BarCamp? by Ryanne Hodson & Jay Dedman

http://ryanedit.blogspot.com/2006/06/barcampsf.html

3. Transit Camp on CityTV

http://www.youtube.com/watch?v=PDkEPvIwarI

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Government 2.0: architecting for collaboration

  1. 1. government 2.0 architecting for collaboration by tara ‘missrogue’ hunt citizen agency
  2. 2. Tēnā koutou katoa
  3. 3. who am I?
  4. 4. the framework: web 2.0
  5. 5. “... far from having “crashed”, the web was more important than ever, with exciting new applications and sites popping up with surprising regularity ... Could it be that the dot-com collapse marked some kind of turning point for the web, such that a call to action such as “Web 2.0” might make sense?” Tim O’Reilly on the birth of Web 2.0
  6. 6. web 1.0 web 2.0 read only read/write top down bottom up
  7. 7. core tenets of web 2.0 1. the web as a platform 6. some rights reserved 2. the long tail 7. the perpetual beta 3. data is the next intel 8. cooperate, don’t control inside 9. software above the level 4. users add value of a single device 5. network effects by default
  8. 8. the road to government 2.0
  9. 9. core tenets of government 2.0 1. the government is my springboard 2. the long, diverse tail of citizens 3. data is...tricky 4. going to the edges for feedback 5. the citizen community: it’s about relationships 6. some rights reserved 7. evolution is an ongoing process 8. trust is the truest way to empowerment 9. government on-the-go
  10. 10. #1. the government is my springboard “government services as a platform”
  11. 11. platforms are enablers between: • two parties • the user and her experience
  12. 12. the government is an enabler between: • individual citizens • a citizen and a service provider • a researcher and information • a citizen and a public servant • a citizen and her information • a citizen and her experience with the gov’t • etc.
  13. 13. the best platforms are: 1. modular & extensible (i.e. Firefox, Wordpress] 2. add a secure layer [i.e. Paypal, Verisign] 3. leverage the network to create promotional opportunities for users [i.e. eBay, Craigslist, Trademe] 4. create interoperability & accessibility [i.e. HTML, Microformats] 5. enable symbiotic relationships [i.e. P2P networks] more...
  14. 14. the best platforms are: 6. have multiple data on/offramps [i.e. Flickr, Twitter] 7. use the data to enhance user experience [i.e. Amazon, last.fm] 8. spawn or boost new industries [i.e. Blogger & YouTube] 9. do one thing extremely well and invisibly [i.e. Google]
  15. 15. homework • how can your organization be a platform? • how can you enable/ignite industries to be built? • are you enabling or controlling?
  16. 16. #2. the long, diverse tail of citizens “the long tail of government services”
  17. 17. the audience is... Peter Hirshberg - “The Day of the Longtail”
  18. 18. the forces of the long tail 1. democratize the tools of production 2. democratize the means of distribution 3. connect supply and demand Chris Anderson [the Long Tail]
  19. 19. the forces of the long tail force business example Digital videocameras, democratize long tail toolmakers, desktop music and video no editing software, blogging production producers tools democratize long tail aggregators ok Amazon, eBay, iTunes, etc distribution Google, Technorati, connect supply & long tail filters best Rhapsody, recommendations, demand etc.
  20. 20. case study: the citizen archivist
  21. 21. #3. data is...tricky “government holds the ultimate ‘intel inside’...whatcha gonna do with it?”
  22. 22. all your base are belong to us
  23. 23. knowledge is power data in the hands of a few makes for order; but data in the hands of many makes for endless possibilities
  24. 24. case study: health records
  25. 25. #4. going to the edges for feedback “people’s voices add value and they are talking”
  26. 26. feedback 1.0 asking people to fill out surveys and questionnaires & collecting census data (still important, but not everything)
  27. 27. feedback 2.0 Listening & Learning
  28. 28. how to go to the edges 101 1. bring anecdotes and feedback from customer service to everyone’s attention 2. fill your RSS readers with blogs you find by a NZ citizen & listen to what they are thinking about 3. start collecting attention data 4. involve the public (not focus groups) in planning: be open, transparent and ask for feedback 5. learn how to respond to feedback productively
  29. 29. #5. the citizen community “there is already a network, build relationships”
  30. 30. He aha te mea nui o te ao? He tangata! He tangata! He tangata!
  31. 31. Ryanne Hodsen - “What the heck is Barcamp?”
  32. 32. where gov’t services fits in We need to change the way we approach service, viewing the public not as a recipient, but as more of a partner. And government services are the platform that enables more of these projects to grow and be born in a country as forward thinking as New Zealand.
  33. 33. case study: Toronto Transit Camp
  34. 34. toronto transitcamp in the news http://transitcamp.org/
  35. 35. #6. some rights reserved “what Larry said...”
  36. 36. nine inch nails
  37. 37. #7. evolution is an ongoing process “government as a perpetual beta”
  38. 38. ha-ha study: the paperwork reduction project
  39. 39. Burden Estimate Statement “The estimated average burden associated with this collection of information is 15 minutes per respondent or recordkeeper, depending on individual circumstances. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to the Financial Management Service, Facilities Management Division, Property and Supply Branch, Room B-101, 3700 East West Highway, Hyattsville, MD 20782 and the Office of Management and Budget, Paperwork Reduction Project (1510-0056), Washington, DC 20503.”
  40. 40. #8. trust is the truest way to empowerment “cooperate with, don’t control your citizens”
  41. 41. on trust “Virtually every commercial transaction has within itself an element of trust, certainly any transaction conducted over a period of time. It can be plausibly argued that much of the economic backwardness in the world can be explained by the lack of mutual confidence.” - K. Arrow (1972) -
  42. 42. #9. government on-the-go “the multiple ways to access government services”
  43. 43. imagining the possibilities...
  44. 44. licensing: http://www.slideshare.net/missrogue
  45. 45. about those rockin’ images: • Most are from iStockphoto.com (totally cool site) • except for: • me [on Flickr.com/photos/missrogue) p.3 • video of “The Day of the Longtail” by Peter Hirshberg p.17 • screenshot of NZ History online by Skitch (Plasq) p. 21 • image of “All Your Data Are Belong to Us” from ? p.23 • video of “What is BarCamp?” by Ryanne Hodsen p.32 • toronto transit camp buttons by Tom Purves on Flickr p.34 • toronto transit camp video from CityTV.ca p. 35 • images icanhascheezburger.com p.41-45
  46. 46. Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 www.citizenagency.com www.horsepigcow.com
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