...and other
tales from
gov’t 2.0
Citizen superheroes

starring:

Tara 'miss rogue' hunt
superpowers include:
• empathic customer sensory
• human behavior precognition
• people refocus beams
• enhanced word of mouth
spreading

chris 'factoryjoe' messina
superpowers include:
• changing user interfaces in a
single bound
• super sonic geek whispering
• radical opening gamma rays
• code wrangling

the scene

new zealand
although many of our examples
are from the U.S. and Canada,
New Zealand is the country

the good guys

a.k
.a.
the
cor
et
ene
ts
of
we
b2
.0
openness collaboration community

and of course...trust
Trust is at the heart of web 2.0

the bad guys

a.k
.a.
Tho
se
by-
go
ne
1.0
era
beh
avi
our
s
centralization secrets distrust

Meanwhile...somewhere around the planet...

the case of the horrific data citizens cal & chris save the day

I haven't the
You know, Chris,
foggiest. Let's So, they log onto the Caltrain site...
this is alot of
check the
fun, but i need to
schedule!
get going. do you
know when the
next Caltrain is?
GADZOOKS!
HOW DO THEY
EXPECT US TO
UNDERSTAND
THIS?
not long ago...
That will never
do...plotting a
scheme to
I must
improve that
help, too!
nasty interface...
And the two of them go off to redesign...

The next day...

grid
From...

TO...

To be continued...

speaking of transit, let's go to canada to
see what is happening there...

the TTC goes to camp citizen superheroes strike again!

...it all starts with a discussion, mostly on blogs,
started by Robert Oullette, who says the TTC needs
a bit of citizen intervention \"barcamp\" style...

...flashback sequence...
Ryanne Hodsen - “What the heck is Barcamp?”

Barcamps are characterized by the lack of
prescheduling and the phenomenon known as...

Hi!! I'm Mark
Kuznicki and I'm
Passionate
about Civic
Engagement!
And there
was music...
So this guy and a
bunch of others put
this thing on...
Is that a
Maquette?!
Fun!
And Designs for the
new TTC website...
And Ideas for transit in
the future...

...and all is well that ends well...
http://transitcamp.org/

...now off to find our next citizen superhero!!!

san diego is burning the multi-citizen hero squad

As the fires raged around them, citizens with
cameras, phones, computers and other
technology recorded...

They reported on everything they could find
out so that others could find their loved
ones...

They made maps from data gathered from
various sources (mostly other citizens
recording openly online)...

They took over 10,000 photos, many of which
were used by news stations...

...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was simply to make me anxious, then job
well done...
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble some very useful
information. Here’s my favorite of the bunch. It’s a Google Map of
the San Diego area, with polygons and icons showing the perimeter of
the fire at various times throughout the past few days, along with
road closings, shelter locations, and other updates.
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

Ongoing acts of heroism...

ordinary people doing
the league of super citizens extraordinary things

Citizen Heroes in the United Kingdom

Citizen Heroes in CHICAGO

Citizen Heroes in Wausau

Citizen Heroes in Quebec

engaging citizen heroes in ann arbor, michigan

engaging citizen heroes in new zealand

engaging citizen heroes in new zealand

and there are thousands more examples like those
out there...

...bringing all of this back to the
scene of action: new zealand

So, how do I
engage this
energy?

ENCOURAG
E COLLABOR
ATION

how to encourage collaboration
1.be a platform (provide
APIs - make data
available)

“
A \"platform\" is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could
”
not have possibly contemplated, much less
had time to accommodate.
–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-
kinds.html talk to us about
stuff like
Microformats,
APIs and
OpenID
afterwards!

how to encourage collaboration
1.be a platform (provide 6.show progress
APIs - make data
7. take simple, small steps
available)
8.reach out to people from
2.publish everything
different backgrounds
openly
and industries
3.be available
9.view the public as a
4.embrace the chaos partner, not a recipient
5.reward contributors 10.run real, open betas

government 2.0 = partnering
with engaged citizens

Like me.

And me.

and Cal (iamcaltrain).
http://flickr.com/photos/laughingsquid/108769433/

and Mark (transitcamp).
http://flickr.com/photos/willpate/528996211/

and Nate (#sandiegofire).
http://flickr.com/photos/chris_radcliff/362190770

100%
authentic
certified
wholehearted
trust
government 2.0=trust

http://www.slideshare.net/missrogue

About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
• Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/
• California Fires: http://www.flickr.com/photos/slworking/1721837998/
• Caltrain: http://www.flickr.com/photos/roland/156255158
• Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/
• Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/
• TTC street shot: http://www.flickr.com/photos/tracer/117014378/
• Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
• Accordian Guy: http://www.flickr.com/photos/willpate/381425426/
• Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/
• Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/
• The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/

sites of note:
• barcamp.org • kpbs.org/fires
• transitcamp.org • microformats.org
• getsatisfaction.com/annarbor • openid.net
• twitter.com/nateritter • oauth.net
• citizenwausau.com • creativecommons.org
• chicagocrime.org • wikipedia.org
• iamcaltrain.com • coworking.info
• fixmystreet.org • flickr.com
• groups.google.com • technorati.com
• www.safeas.govt.nz
• wiki.participation.e.govt.nz
• maps.google.com

Tara Hunt
tara@citizenagency.com
415.694.1951
skype: tarahunt747
Chris Messina
chris@citizenagency.com
412.225.1051
skype: factoryjoe
www.citizenagency.com
www.horsepigcow.com
www.factoryjoe.com/blog