Citizen Superheroes...and other tales of Government 2.0

Slide 1: ...and other tales from gov’t 2.0 Citizen superheroes

Slide 2: starring:

Slide 3: Tara 'miss rogue' hunt superpowers include: • empathic customer sensory • human behavior precognition • people refocus beams • enhanced word of mouth spreading

Slide 4: chris 'factoryjoe' messina superpowers include: • changing user interfaces in a single bound • super sonic geek whispering • radical opening gamma rays • code wrangling

Slide 5: the scene

Slide 6: new zealand although many of our examples are from the U.S. and Canada, New Zealand is the country

Slide 7: the good guys

Slide 8: a.k .a. the cor et ene ts of we b2 .0 openness collaboration community

Slide 9: and of course...trust Trust is at the heart of web 2.0

Slide 10: the bad guys

Slide 11: a.k .a. Tho se by- go ne 1.0 era beh avi our s centralization secrets distrust

Slide 12: Meanwhile...somewhere around the planet...

Slide 13: the case of the horrific data citizens cal & chris save the day

Slide 14: I haven't the You know, Chris, foggiest. Let's So, they log onto the Caltrain site... this is alot of check the fun, but i need to schedule! get going. do you know when the next Caltrain is? GADZOOKS! HOW DO THEY EXPECT US TO UNDERSTAND THIS? not long ago... That will never do...plotting a scheme to I must improve that help, too! nasty interface... And the two of them go off to redesign...

Slide 15: The next day...

Slide 16: grid From...

Slide 17: TO...

Slide 18: To be continued...

Slide 19: speaking of transit, let's go to canada to see what is happening there...

Slide 20: the TTC goes to camp citizen superheroes strike again!

Slide 21: ...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention "barcamp" style...

Slide 22: ...flashback sequence... Ryanne Hodsen - “What the heck is Barcamp?”

Slide 24: Barcamps are characterized by the lack of prescheduling and the phenomenon known as...

Slide 25: Hi!! I'm Mark Kuznicki and I'm Passionate about Civic Engagement! And there was music... So this guy and a bunch of others put this thing on... Is that a Maquette?! Fun! And Designs for the new TTC website... And Ideas for transit in the future...

Slide 26: ...and all is well that ends well... http://transitcamp.org/

Slide 27: ...now off to find our next citizen superhero!!!

Slide 28: san diego is burning the multi-citizen hero squad

Slide 29: As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...

Slide 30: They reported on everything they could find out so that others could find their loved ones...

Slide 31: They made maps from data gathered from various sources (mostly other citizens recording openly online)...

Slide 32: They took over 10,000 photos, many of which were used by news stations...

Slide 33: ...The traditional news outlets have done a fantastic job of sensationalizing the already sensational...If their goal was simply to make me anxious, then job well done... from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/

Slide 34: Fortunately, we have the Internet, with its Web 2.0, open API’s, and several clever people who have been able to assemble some very useful information. Here’s my favorite of the bunch. It’s a Google Map of the San Diego area, with polygons and icons showing the perimeter of the fire at various times throughout the past few days, along with road closings, shelter locations, and other updates. from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/

Slide 35: Ongoing acts of heroism...

Slide 36: ordinary people doing the league of super citizens extraordinary things

Slide 37: Citizen Heroes in the United Kingdom

Slide 38: Citizen Heroes in CHICAGO

Slide 39: Citizen Heroes in Wausau

Slide 40: Citizen Heroes in Quebec

Slide 41: engaging citizen heroes in ann arbor, michigan

Slide 42: engaging citizen heroes in new zealand

Slide 43: engaging citizen heroes in new zealand

Slide 44: and there are thousands more examples like those out there...

Slide 45: ...bringing all of this back to the scene of action: new zealand

Slide 46: So, how do I engage this energy?

Slide 47: ENCOURAG E COLLABOR ATION

Slide 48: how to encourage collaboration 1.be a platform (provide APIs - make data available)

Slide 49: “ A "platform" is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could ” not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three- kinds.html talk to us about stuff like Microformats, APIs and OpenID afterwards!

Slide 50: how to encourage collaboration 1.be a platform (provide 6.show progress APIs - make data 7. take simple, small steps available) 8.reach out to people from 2.publish everything different backgrounds openly and industries 3.be available 9.view the public as a 4.embrace the chaos partner, not a recipient 5.reward contributors 10.run real, open betas

Slide 51: government 2.0 = partnering with engaged citizens

Slide 52: Like me.

Slide 53: And me.

Slide 54: and Cal (iamcaltrain). http://flickr.com/photos/laughingsquid/108769433/

Slide 55: and Mark (transitcamp). http://flickr.com/photos/willpate/528996211/

Slide 56: and Nate (#sandiegofire). http://flickr.com/photos/chris_radcliff/362190770

Slide 57: 100% authentic certified wholehearted trust government 2.0=trust

Slide 59: http://www.slideshare.net/missrogue

Slide 60: About those rockin’ images • Many of them are purchased from iStockPhoto.com • Those borrowed from Flickr are: • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/ • California Fires: http://www.flickr.com/photos/slworking/1721837998/ • Caltrain: http://www.flickr.com/photos/roland/156255158 • Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/ • Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/ • TTC street shot: http://www.flickr.com/photos/tracer/117014378/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • Accordian Guy: http://www.flickr.com/photos/willpate/381425426/ • Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/ • Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/ • The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/

Slide 61: sites of note: • barcamp.org • kpbs.org/fires • transitcamp.org • microformats.org • getsatisfaction.com/annarbor • openid.net • twitter.com/nateritter • oauth.net • citizenwausau.com • creativecommons.org • chicagocrime.org • wikipedia.org • iamcaltrain.com • coworking.info • fixmystreet.org • flickr.com • groups.google.com • technorati.com • www.safeas.govt.nz • wiki.participation.e.govt.nz • maps.google.com

Slide 62: Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 Chris Messina chris@citizenagency.com 412.225.1051 skype: factoryjoe www.citizenagency.com www.horsepigcow.com www.factoryjoe.com/blog