...and other
                       tales from
                        gov’t 2.0

Citizen superheroes
starring:
Tara 'miss rogue' hunt

superpowers include:

• empathic customer sensory

• human behavior precognition

• people refocus...
chris 'factoryjoe' messina

superpowers include:

• changing user interfaces in a
  single bound

• super sonic geek whisp...
the scene
new zealand
although many of our examples
are from the U.S. and Canada,
New Zealand is the country
the good guys
a.k
              .a.
                  the
                      cor
                         et
                        ...
and of course...trust
                 Trust is at the heart of web 2.0
the bad guys
a.k
              .a.
                  Tho
                     se
                        by-
                          ...
Meanwhile...somewhere around the planet...
the case of the horrific data   citizens cal & chris save the day
I haven't the
                   You know, Chris,
                                       foggiest. Let's       So, they lo...
The next day...
grid



From...
TO...
To be continued...
speaking of transit, let's go to canada to
see what is happening there...
the TTC goes to camp   citizen superheroes strike again!
...it all starts with a discussion, mostly on blogs,
started by Robert Oullette, who says the TTC needs
a bit of citizen i...
...flashback sequence...




          Ryanne Hodsen - “What the heck is Barcamp?”
Barcamps are characterized by the lack of
prescheduling and the phenomenon known as...
Hi!! I'm Mark
                       Kuznicki and I'm
                          Passionate
                          about...
...and all is well that ends well...




                             http://transitcamp.org/
...now off to find our next citizen superhero!!!
san diego is burning   the multi-citizen hero squad
As the fires raged around them, citizens with
cameras, phones, computers and other
technology recorded...
They reported on everything they could find
out so that others could find their loved
ones...
They made maps from data gathered from
various sources (mostly other citizens
recording openly online)...
They took over 10,000 photos, many of which
were used by news stations...
...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was ...
Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble ...
Ongoing acts of heroism...
ordinary people doing
the league of super citizens   extraordinary things
Citizen Heroes in the United Kingdom
Citizen Heroes in CHICAGO
Citizen Heroes in Wausau
Citizen Heroes in Quebec
engaging citizen heroes in ann arbor, michigan
engaging citizen heroes in new zealand
engaging citizen heroes in new zealand
and there are thousands more examples like those
out there...
...bringing all of this back to the
scene of action: new zealand
So, how do I
engage this
  energy?
ENCOURAG
         E   COLLABOR
                     ATION
how to encourage collaboration

1.be a platform (provide
 APIs - make data
 available)
“
A quot;platformquot; is a system that can be
programmed and therefore customized by
outside developers – users – and in ...
how to encourage collaboration

1.be a platform (provide   6.show progress
 APIs - make data
                           7....
government 2.0 = partnering
with engaged citizens
Like me.
And me.
and Cal (iamcaltrain).

http://flickr.com/photos/laughingsquid/108769433/
and Mark (transitcamp).
http://flickr.com/photos/willpate/528996211/
and Nate (#sandiegofire).
http://flickr.com/photos/chris_radcliff/362190770
100%
                        authentic
                         certified
                       wholehearted
             ...
http://www.slideshare.net/missrogue
About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
   • Cal He...
sites of note:

• barcamp.org                    • kpbs.org/fires
• transitcamp.org                • microformats.org
• get...
Tara Hunt
    tara@citizenagency.com
         415.694.1951
       skype: tarahunt747


     Chris Messina
    chris@citize...
Citizen Superheroes...and other tales of Government 2.0
Citizen Superheroes...and other tales of Government 2.0
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Citizen Superheroes...and other tales of Government 2.0

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This is the presentation we are giving at the ALGIM (Association of Local Government Information Management) Conference in Taupo, New Zealand.

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Citizen Superheroes...and other tales of Government 2.0

  1. ...and other tales from gov’t 2.0 Citizen superheroes
  2. starring:
  3. Tara 'miss rogue' hunt superpowers include: • empathic customer sensory • human behavior precognition • people refocus beams • enhanced word of mouth spreading
  4. chris 'factoryjoe' messina superpowers include: • changing user interfaces in a single bound • super sonic geek whispering • radical opening gamma rays • code wrangling
  5. the scene
  6. new zealand although many of our examples are from the U.S. and Canada, New Zealand is the country
  7. the good guys
  8. a.k .a. the cor et ene ts of we b2 .0 openness collaboration community
  9. and of course...trust Trust is at the heart of web 2.0
  10. the bad guys
  11. a.k .a. Tho se by- go ne 1.0 era beh avi our s centralization secrets distrust
  12. Meanwhile...somewhere around the planet...
  13. the case of the horrific data citizens cal & chris save the day
  14. I haven't the You know, Chris, foggiest. Let's So, they log onto the Caltrain site... this is alot of check the fun, but i need to schedule! get going. do you know when the next Caltrain is? GADZOOKS! HOW DO THEY EXPECT US TO UNDERSTAND THIS? not long ago... That will never do...plotting a scheme to I must improve that help, too! nasty interface... And the two of them go off to redesign...
  15. The next day...
  16. grid From...
  17. TO...
  18. To be continued...
  19. speaking of transit, let's go to canada to see what is happening there...
  20. the TTC goes to camp citizen superheroes strike again!
  21. ...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention quot;barcampquot; style...
  22. ...flashback sequence... Ryanne Hodsen - “What the heck is Barcamp?”
  23. Barcamps are characterized by the lack of prescheduling and the phenomenon known as...
  24. Hi!! I'm Mark Kuznicki and I'm Passionate about Civic Engagement! And there was music... So this guy and a bunch of others put this thing on... Is that a Maquette?! Fun! And Designs for the new TTC website... And Ideas for transit in the future...
  25. ...and all is well that ends well... http://transitcamp.org/
  26. ...now off to find our next citizen superhero!!!
  27. san diego is burning the multi-citizen hero squad
  28. As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...
  29. They reported on everything they could find out so that others could find their loved ones...
  30. They made maps from data gathered from various sources (mostly other citizens recording openly online)...
  31. They took over 10,000 photos, many of which were used by news stations...
  32. ...The traditional news outlets have done a fantastic job of sensationalizing the already sensational...If their goal was simply to make me anxious, then job well done... from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/
  33. Fortunately, we have the Internet, with its Web 2.0, open API’s, and several clever people who have been able to assemble some very useful information. Here’s my favorite of the bunch. It’s a Google Map of the San Diego area, with polygons and icons showing the perimeter of the fire at various times throughout the past few days, along with road closings, shelter locations, and other updates. from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/
  34. Ongoing acts of heroism...
  35. ordinary people doing the league of super citizens extraordinary things
  36. Citizen Heroes in the United Kingdom
  37. Citizen Heroes in CHICAGO
  38. Citizen Heroes in Wausau
  39. Citizen Heroes in Quebec
  40. engaging citizen heroes in ann arbor, michigan
  41. engaging citizen heroes in new zealand
  42. engaging citizen heroes in new zealand
  43. and there are thousands more examples like those out there...
  44. ...bringing all of this back to the scene of action: new zealand
  45. So, how do I engage this energy?
  46. ENCOURAG E COLLABOR ATION
  47. how to encourage collaboration 1.be a platform (provide APIs - make data available)
  48. “ A quot;platformquot; is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could ” not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three- kinds.html talk to us about stuff like Microformats, APIs and OpenID afterwards!
  49. how to encourage collaboration 1.be a platform (provide 6.show progress APIs - make data 7. take simple, small steps available) 8.reach out to people from 2.publish everything different backgrounds openly and industries 3.be available 9.view the public as a 4.embrace the chaos partner, not a recipient 5.reward contributors 10.run real, open betas
  50. government 2.0 = partnering with engaged citizens
  51. Like me.
  52. And me.
  53. and Cal (iamcaltrain). http://flickr.com/photos/laughingsquid/108769433/
  54. and Mark (transitcamp). http://flickr.com/photos/willpate/528996211/
  55. and Nate (#sandiegofire). http://flickr.com/photos/chris_radcliff/362190770
  56. 100% authentic certified wholehearted trust government 2.0=trust
  57. http://www.slideshare.net/missrogue
  58. About those rockin’ images • Many of them are purchased from iStockPhoto.com • Those borrowed from Flickr are: • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/ • California Fires: http://www.flickr.com/photos/slworking/1721837998/ • Caltrain: http://www.flickr.com/photos/roland/156255158 • Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/ • Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/ • TTC street shot: http://www.flickr.com/photos/tracer/117014378/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • Accordian Guy: http://www.flickr.com/photos/willpate/381425426/ • Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/ • Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/ • The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/
  59. sites of note: • barcamp.org • kpbs.org/fires • transitcamp.org • microformats.org • getsatisfaction.com/annarbor • openid.net • twitter.com/nateritter • oauth.net • citizenwausau.com • creativecommons.org • chicagocrime.org • wikipedia.org • iamcaltrain.com • coworking.info • fixmystreet.org • flickr.com • groups.google.com • technorati.com • www.safeas.govt.nz • wiki.participation.e.govt.nz • maps.google.com
  60. Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 Chris Messina chris@citizenagency.com 412.225.1051 skype: factoryjoe www.citizenagency.com www.horsepigcow.com www.factoryjoe.com/blog

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