Citizen Superheroes (given at Web Directions North 08)

Slide 1: ...and other tales from gov’t 2.0 Citizen superheroes

Slide 2: starring: Tara 'miss rogue' hunt superpowers include: • empathic customer sensory • human behavior precognition • people refocus beams • enhanced word of mouth spreading

Slide 3: the scene Canada we are in the heartland of heroes...Canada.

Slide 4: The Villians

Slide 5: a.k .a. Tho se by- go ne 1.0 era beh avi our s centralization secrets distrust

Slide 6: The Heroes

Slide 7: a.k .a. the cor et ene ts of we b2 .0 openness collaboration community

Slide 8: and of course...trust Trust is at the heart of web 2.0

Slide 9: There is a whole generation of people who embrace these heroes

Slide 10: New York Mag: \"Say Everything\" Feb 12, 2007 nymag.com/news/features/27341/

Slide 11: CHANGE 1: THEY THINK OF THEMSELVES AS HAVING AN AUDIENCE CHANGE 2: THEY HAVE ARCHIVED THEIR ADOLESCENCE CHANGE 3: THEIR SKIN IS THICKER THAN YOURS

Slide 12: Meanwhile...somewhere around the planet...

Slide 13: I waited for the Caltrain for over an hour because I just couldn’t read that confusing time table! Arrrrrgh! the case of the horrific data citizens cal & chris save the day

Slide 14: You know, Chris, I haven't the this is alot of foggiest. Let's So, they log onto the Caltrain site... fun, but i need to check the get going. do you schedule! know when the next Caltrain is? GADZOOKS! HOW DO THEY EXPECT US TO UNDERSTAND THIS? not long ago... That will never do...plotting a scheme to improve that I must nasty interface... help, too! And the two of them go off to redesign...

Slide 15: The next day...

Slide 16: grid From...

Slide 17: Wow Cal!! This looks great!!! TO... I know! People can actually figure out when the next train will be now!!!

Slide 18: To be continued...

Slide 19: speaking of transit, let's come back to Canada to see what's happening here...

Slide 20: the TTC goes to camp citizen superheroes strike again!

Slide 21: ...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention \"barcamp\" style... The TTc is such a rockin' system, too bad the website suxor! Well, you know...we really don't have to put up with that. Let's get together with a bunch of people 'barcamp' style and make some changes!

Slide 22: ...flashback sequence... Ryanne Hodsen - “What the heck is Barcamp?” http://ryanedit.blogspot.com/2006/06/barcampsf.html

Slide 23: ooooo... pretty cool, but what does this have to do with transit? I know what you are thinking... how does Barcamp become transitcamp? HEY! Are you reading my mind? Sorry... superpowers, remember?

Slide 24: Barcamps are characterized by the lack of prescheduling and the phenomenon known as...

Slide 25: Hi!! I'm Mark Kuznicki and I'm Passionate about Civic Engagement! And there was music... So this guy and a bunch of others put this thing on... Is that a Maquette?! Fun! And Designs for the new TTC website... And Ideas for transit in the future...

Slide 26: ...and all is well that ends well... http://transitcamp.org/ video: http://youtube.com/watch?v=PDkEPvIwarI

Slide 27: http://vancouver.transitcamp.org/ the grid karen fung http://www.flickr.com/photos/jmv/2098818828/ http://www.flickr.com/photos/roland/2097460694/ schedules buttons http://www.flickr.com/photos/dustinq/2102436629/ http://www.flickr.com/photos/arianek/2096171259/

Slide 28: , 2008 area 3-24campbay Feb 2ansit ming.org/tr Co amp barc To be continued...

Slide 29: ...now off to find our next citizen superhero!!!

Slide 30: san diego is burning the multi-citizen hero squad

Slide 31: As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...

Slide 32: They reported on everything they could find out so that others could find their loved ones...

Slide 33: They made maps from data gathered from various sources (mostly other citizens recording openly online)...

Slide 34: They took over 10,000 photos, many of which were used by news stations...

Slide 35: ...The traditional news outlets have done a fantastic job of sensationalizing the already sensational...If their goal was simply to make me anxious, then job well done... from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/

Slide 36: Fortunately, we have the Internet, with its Web 2.0, open API’s, and several clever people who have been able to assemble some very useful information. Here’s my favorite of the bunch. It’s a Google Map of the San Diego area, with polygons and icons showing the perimeter of the fire at various times throughout the past few days, along with road closings, shelter locations, and other updates. from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/

Slide 37: ordinary people doing the league of super citizens extraordinary things

Slide 38: Citizen Heroes in the United Kingdom

Slide 39: Citizen Heroes in CHICAGO

Slide 40: citizen superheroes across the USA

Slide 41: citizen superheroes across the USA

Slide 42: Citizen Heroes in Wausau

Slide 43: Citizen Heroes in Quebec

Slide 44: Citizen Superheroes in Toronto, and across Canada

Slide 45: Citizen Superheroes in Toronto, and across Canada

Slide 46: engaging citizen heroes in ann arbor, michigan

Slide 47: engaging citizen heroes in new zealand

Slide 48: Library of Congress engages citizen Superheroes

Slide 49: Library of Congress engages citizen Superheroes

Slide 50: There are thousands of heroes out there who we haven't covered here...

Slide 51: back to the scene of action: Canada

Slide 52: So, how do I engage this energy?

Slide 53: ENCOURAG E COLLAB ORATION

Slide 54: how to encourage collaboration 1.be a platform (provide APIs - make data available)

Slide 55: “ A \"platform\" is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could ” not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three- kinds.html talk to me about stuff like Microformats, APIs and OpenID afterwards!

Slide 56: how to encourage collaboration 1.be a platform (provide 6.show progress APIs - make data available) 7. take simple, small steps 8.reach out to people from 2.publish everything different backgrounds openly and industries 3.be available 9.view the public as a 4.embrace the chaos partner, not a recipient 5.reward contributors 10.run real, open betas

Slide 57: government 2.0 = partnering with engaged citizens

Slide 58: Like me.

Slide 59: And Chris.

Slide 60: and Cal (iamcaltrain). http://flickr.com/photos/laughingsquid/108769433/

Slide 61: and Mark (transitcamp). http://flickr.com/photos/willpate/528996211/

Slide 62: and Nate (#sandiegofire). http://flickr.com/photos/chris_radcliff/362190770

Slide 63: 100% authentic certified wholehearted trust government 2.0=trust

Slide 65: http://www.slideshare.net/missrogue

Slide 66: About those rockin’ images • Many of them are purchased from iStockPhoto.com • Those borrowed from Flickr are: • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/ • California Fires: http://www.flickr.com/photos/slworking/1721837998/ • Caltrain: http://www.flickr.com/photos/roland/156255158 • Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/ • Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/ • TTC street shot: http://www.flickr.com/photos/tracer/117014378/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • Accordian Guy: http://www.flickr.com/photos/willpate/381425426/ • Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/ • Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/ • The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/ • And the song, of course, “Somebody’s Watching Me” by Rockwell (classic)

Slide 67: sites of note: • barcamp.org • kpbs.org/fires • transitcamp.org • microformats.org • getsatisfaction.com/annarbor • openid.net • twitter.com/nateritter • oauth.net • citizenwausau.com • faircopyrightforcanada.ca • chicagocrime.org • everyblock.com • iamcaltrain.com • flickr.com/commons • fixmystreet.org • creativecommons.org • groups.google.com • wikipedia.org • www.safeas.govt.nz • coworking.info • wiki.participation.e.govt.nz • flickr.com • maps.google.com • technorati.com

Slide 68: Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 www.citizenagency.com www.horsepigcow.com