...and other
tales from
gov’t 2.0
Citizen superheroes

starring:
Tara 'miss rogue' hunt
superpowers include:
• empathic customer sensory
• human behavior precognition
• people refocus beams
• enhanced word of mouth
spreading

the scene
Canada
we are in the heartland of
heroes...Canada.

The Villians

a.k
.a.
Tho
se
by-
go
ne
1.0
era
beh
avi
our
s
centralization secrets distrust

The Heroes

a.k
.a.
the
cor
et
ene
ts
of
we
b2
.0
openness collaboration community

and of course...trust
Trust is at the heart of web 2.0

There is a whole
generation of people who
embrace these heroes

New York Mag: \"Say Everything\"
Feb 12, 2007
nymag.com/news/features/27341/

CHANGE 1: THEY THINK OF THEMSELVES AS
HAVING AN AUDIENCE
CHANGE 2: THEY HAVE ARCHIVED THEIR
ADOLESCENCE
CHANGE 3: THEIR SKIN IS THICKER THAN
YOURS

Meanwhile...somewhere around the planet...

I waited for the Caltrain for
over an hour because I just
couldn’t read that confusing
time table! Arrrrrgh!
the case of the horrific data citizens cal & chris save the day

You know, Chris,
I haven't the
this is alot of foggiest. Let's So, they log onto the Caltrain site...
fun, but i need to check the
get going. do you schedule!
know when the
next Caltrain is?
GADZOOKS!
HOW DO THEY
EXPECT US TO
UNDERSTAND
THIS?
not long ago...
That will never
do...plotting a
scheme to
improve that I must
nasty interface... help, too!
And the two of them go off to redesign...

The next day...

grid
From...

Wow Cal!!
This looks
great!!!
TO...
I know! People can
actually figure out
when the next train
will be now!!!

To be continued...

speaking of transit, let's come
back to Canada to see what's
happening here...

the TTC goes to camp citizen superheroes strike again!

...it all starts with a discussion, mostly on blogs,
started by Robert Oullette, who says the TTC needs
a bit of citizen intervention \"barcamp\" style...
The TTc is such a
rockin' system,
too bad the
website suxor!
Well, you know...we really don't
have to put up with that. Let's
get together with a bunch of
people 'barcamp' style and make
some changes!

...flashback sequence...
Ryanne Hodsen - “What the heck is Barcamp?”
http://ryanedit.blogspot.com/2006/06/barcampsf.html

ooooo...
pretty cool, but what
does this have to do
with transit?
I know what you are
thinking...
how does Barcamp become
transitcamp?
HEY!
Are you reading
my mind?
Sorry...
superpowers,
remember?

Barcamps are characterized by the lack of
prescheduling and the phenomenon known as...

Hi!! I'm Mark
Kuznicki and I'm
Passionate
about Civic
Engagement!
And there
was music...
So this guy and a
bunch of others put
this thing on...
Is that a
Maquette?!
Fun!
And Designs for the
new TTC website...
And Ideas for transit in
the future...

...and all is well that ends well...
http://transitcamp.org/
video:
http://youtube.com/watch?v=PDkEPvIwarI

http://vancouver.transitcamp.org/
the grid
karen fung
http://www.flickr.com/photos/jmv/2098818828/
http://www.flickr.com/photos/roland/2097460694/
schedules
buttons
http://www.flickr.com/photos/dustinq/2102436629/ http://www.flickr.com/photos/arianek/2096171259/

, 2008 area
3-24campbay
Feb 2ansit
ming.org/tr
Co amp
barc
To be continued...

...now off to find our next citizen superhero!!!

san diego is burning the multi-citizen hero squad

As the fires raged around them, citizens with
cameras, phones, computers and other
technology recorded...

They reported on everything they could find
out so that others could find their loved
ones...

They made maps from data gathered from
various sources (mostly other citizens
recording openly online)...

They took over 10,000 photos, many of which
were used by news stations...

...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was simply to make me anxious, then job
well done...
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble some very useful
information. Here’s my favorite of the bunch. It’s a Google Map of
the San Diego area, with polygons and icons showing the perimeter of
the fire at various times throughout the past few days, along with
road closings, shelter locations, and other updates.
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

ordinary people doing
the league of super citizens extraordinary things

Citizen Heroes in the United Kingdom

Citizen Heroes in CHICAGO

citizen superheroes across the USA

citizen superheroes across the USA

Citizen Heroes in Wausau

Citizen Heroes in Quebec

Citizen Superheroes in
Toronto, and across
Canada

Citizen Superheroes in
Toronto, and across
Canada

engaging citizen heroes in ann arbor, michigan

engaging citizen heroes in new zealand

Library of Congress engages citizen Superheroes

Library of Congress engages citizen Superheroes

There are thousands of
heroes out there who we
haven't covered here...

back to the scene of action:
Canada

So, how do I
engage this
energy?

ENCOURAG
E COLLAB
ORATION

how to encourage collaboration
1.be a platform (provide
APIs - make data
available)

“
A \"platform\" is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could
”
not have possibly contemplated, much less
had time to accommodate.
–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-
kinds.html talk to me
about stuff like
Microformats,
APIs and
OpenID
afterwards!

how to encourage collaboration
1.be a platform (provide 6.show progress
APIs - make data
available) 7. take simple, small steps
8.reach out to people from
2.publish everything
different backgrounds
openly
and industries
3.be available
9.view the public as a
4.embrace the chaos partner, not a recipient
5.reward contributors 10.run real, open betas

government 2.0 = partnering
with engaged citizens

Like me.

And Chris.

and Cal (iamcaltrain).
http://flickr.com/photos/laughingsquid/108769433/

and Mark (transitcamp).
http://flickr.com/photos/willpate/528996211/

and Nate (#sandiegofire).
http://flickr.com/photos/chris_radcliff/362190770

100%
authentic
certified
wholehearted
trust
government 2.0=trust

http://www.slideshare.net/missrogue

About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
• Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/
• California Fires: http://www.flickr.com/photos/slworking/1721837998/
• Caltrain: http://www.flickr.com/photos/roland/156255158
• Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/
• Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/
• TTC street shot: http://www.flickr.com/photos/tracer/117014378/
• Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
• Accordian Guy: http://www.flickr.com/photos/willpate/381425426/
• Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/
• Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/
• The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/
• And the song, of course, “Somebody’s Watching Me” by Rockwell (classic)

sites of note:
• barcamp.org • kpbs.org/fires
• transitcamp.org • microformats.org
• getsatisfaction.com/annarbor • openid.net
• twitter.com/nateritter • oauth.net
• citizenwausau.com • faircopyrightforcanada.ca
• chicagocrime.org • everyblock.com
• iamcaltrain.com • flickr.com/commons
• fixmystreet.org • creativecommons.org
• groups.google.com • wikipedia.org
• www.safeas.govt.nz • coworking.info
• wiki.participation.e.govt.nz • flickr.com
• maps.google.com • technorati.com

Tara Hunt
tara@citizenagency.com
415.694.1951
skype: tarahunt747
www.citizenagency.com
www.horsepigcow.com