SlideShare a Scribd company logo
1 of 156
Download to read offline
how to make people happy with
the building blocks of happiness   web 2.0 technology
                     part 2 of 2
what does web 2.0 have to do with happiness?
a whole lot
the core principles of web 2.0



openness       collaboration      community
with a big dose of trust
openness   collaboration   community
autonomy   competence      relatedness
how openness and autonomy are related


openness means...open access to the information or
material resources.



autonomy...refers to a person's capacity for self-
determination in the context of moral choices.



                                                     wikipedia.org
exercise: name a situation where
not having all of the information
has led to a bad decision. name a
situation where information helped
you feel more confident about your
decision.
Citizen Happiness Workshop Part 2: The Building Blocks
without the information, we are dependent
on the machine.
how collaboration and competency are related


collaboration means...a process where two or more people
work together toward a common goal by sharing knowledge,
learning and building consensus.



competence...is how a person feels about his or her
abilities, accomplishments and rate of growth (self-
actualization).

                                                wikipedia.org
exercise: you’ve heard, there is no “i” in
team, but the truth is, collaborative
projects can lead to far more
possibilities. Let’s discuss some
examples you are familiar with.
with collaboration, nothing is insurmountable, we
learn from one another and we can feel good
about what we are accomplishing together.
how community and relatedness are...related


community means...a social group...sharing an environment,
normally with shared interests.




relatedness...is our desire to connect with other human
beings.


                                                 wikipedia.org
exercise: what ways are you
seeing people connect through
web 2.0?
all around us, we are seeing people full of joy
because of the way they are connecting (and
growing Social Capital) online.
the building blocks to creating citizen happiness

•   openness

•   collaboration

•   community
openness.
openness means...open access to the information
or material resources needed for a diverse range of
users/producers/contributors to contribute to
projects.
                                          wikipedia.org
transparency.
one simple way to achieve transparency:
publish everything openly.
blogging.
blogging 101

• what to blog about:

  • talk about what the department is working on/thinking about

  • post meeting summaries

  • ask questions you need to find answers for

  • post progress and announcements on services projects.

  • interact with citizen blogs (post about interesting citizen initiatives,
    concerns and questions to get feedback)

• speak in a human voice, not as a press release
blogging 102

• self-hosted platforms I’d recommend:

  • wordpress.org (open source + free + lots of great support and plugins +
    simple to install, skin and keep up) PHP

  • drupal.org (open source + free + more ‘control’ over permissioning, etc.,
    but not as simple to install or user friendly) PHP

  • moveabletype.com (not free, but more control over permissioning and
    fairly simple to install) PERL

  • silverstripe.com (free + open source, haven’t used, but it’s won some
    awards lately) PHP
wikis.
wiki 101

• what to use a wiki for:


   • jotting down unfinished ideas/random thoughts


   • collaborating on projects that need loads of input


   • gathering random information and research


   • create a public reference encyclopedia
wiki 102

• self hosted platforms I’d recommend


  • MediaWiki.org (open source + free + extensible)


  • confluence/atlassian.com (not free or open source, but enterprise grade)


  • DocuWiki/wiki.splitbrain.org (open source + free + extensible)


• For more: http://www.wikimatrix.org
discussion groups.
discussion groups 101

• what to use discussion groups for:

  • use it instead of emails with long cc’d lists. get everyone to join the mailing
    list and send EVERY SINGLE communication between members of that
    group on the topics covered.

  • make it publicly viewable and allow anyone to join (you can set first posts
    to needing to be approved to prevent spam)

  • link to these threads from blog, wiki and other correspondence
discussion groups 102

• software I would recommend:


  • Google Groups - groups.google.com (free, hosted, excellent interface)
group chat.
group chat 101

• what to use group chat for:


   • instant feedback and ongoing relationship building


   • condition 1: people have to be in the chat room pretty constantly


   • condition 2: the chat needs to be logged somewhere that people can go
     back and see the threads


   • there are many times you will need the synchronous communication
     allowed by chat
group chat 102

• software I would recommend:

  • Pibb.com (open source + free + loggable + embeddable in your website)

  • Skype channels (free, but logging can be a pain)

  • IRC (open source + free, but not as user friendly - good for developers.
    hint: bridges with Pibb)

  • Tangler.com (free, logs as both a forum and a chat, threads discussion,
    but not currently embeddable)

  • Meebo.com (free + embeddable, but doesn’t log)

  • Me.dium (free and open source, Firefox plugin)
other really cool tools
satisfaction.
Citizen Happiness Workshop Part 2: The Building Blocks
twitter.
weather services.
twitterquake!
case study: san diego fires, a concerned citizen
and Twitter
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
google docs.
and of course...

• for events: Upcoming.org and Eventful.com


• for photos: Flickr.com


• for general social networking: Facebook.com (great groups and events
  features there)


• for a different perspective altogether: Secondlife.com (if you need to have
  remote meetings, why not have them in second life rather than on conference
  call?)


• for licensing: CreativeCommons.org
collaboration.
collaboration means...a process where two or
more people work together toward a common goal
by sharing knowledge, learning and building
consensus.

                                      wikipedia.org
why collaborate?
teams that work collaboratively can obtain greater
resources, recognition and reward when facing
competition for finite resources.
there are a lot of citizens and customers like us
who are really, really, really, really, really, really, really,
really, really...
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really, really, really, really, really, really, really, really,
really eager to collaborate with you.
10 ways to encourage collaboration:
1. be a platform
A quot;platformquot; is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could
not have possibly contemplated, much less
had time to accommodate.

–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-kinds.html
platforms 101
• sharing data is the most basic level of being a platform

  • supply feeds in machine-readable formats: microformats, rss, opml,
    kml, etc.

  • APIs




                                        credit: Matt Biddulph, Dopplr (FOWA fall 2007)
what are microformats?
a better way to mark up your data
my information without microformats



                      http://www.horsepigcow.com
                            Tara
                             Hunt
                       San Francisco
                       California
my information w/o microformats, but with html

<div             >
<a                   href=” http://www.horsepigcow.com”>
<span                          > Tara </span>
<span                           > Hunt </span> </a>
<span                     > San Francisco </span>
<span                     > California </span>
        </div>
my information with microformats

<div class=quot;vcardquot;>
<a class=quot;url fn nquot; href=”http://www.horsepigcow.com”>
 <span class=quot;given-namequot;> Tara </span>
<span class=quot;family-namequot;> Hunt </span> </a>
  <span class=quot;locality”> San Francisco </span>
  <span class=quot;regionquot;> California </span>
      </div>
so what is an API?

• an application programming interface (API) is a source code interface that an
  operating system or library provides to support requests for services to be
  made of it by computer programs.


• in other words: it is the way you bring data from one source to display it in
  another.


• this is the ‘magic’ behind cool mashups like:
chicago crime.
everyblock.
Citizen Happiness Workshop Part 2: The Building Blocks
twittervision.
case study: an api, a couple of citizens and a
desire to improve the Caltrain interface
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
platforms 101
• sharing data is the most basic level of being a platform

• user identity is an excellent way to start sharing a person’s information
  between sites

   • OpenID.net is user-centric identity and it is being adopted more widely:
     AOL, Moveable Type, Orange/France Telecom, Plaxo, and hundreds of other
     smaller sites are IDPs (identity providers)




                                              credit: Matt Biddulph, Dopplr (FOWA fall 2007)
platforms 101
• sharing data is the most basic level of being a platform

• user identity is an excellent way to start sharing a person’s information between
  sites

• delegating authority is what needs to happen to allow 3rd party applications
  and mashups to use your data in cool ways

   • OAuth is another community project that is working toward a standard
     protocol to use for delegating authority




                                              credit: Matt Biddulph, Dopplr (FOWA fall 2007)
platforms 101
• sharing data is the most basic level of being a platform

• user identity is an excellent way to start sharing a person’s information between
  sites

• delegating authority is what needs to happen to allow 3rd party applications and
  mashups to use your data in cool ways

• then you can even make your own cool widgets and use your own api’s to build
  cool stuff




                                              credit: Matt Biddulph, Dopplr (FOWA fall 2007)
2. publish everything in open
          channels
we talked about this in regards to transparency.
the more information you put out there, the more
opportunities you give for citizen and customer
engagement.
3. be available
call me
                                                 IM me

publish all of the ways for someone to contact
you...with a preference to more public forums

                      email me
4. embrace the chaos
in other words...
you really must loosen the grips of control.
nobody wants to collaborate with a control freak.
5. provide clear goals &
        purpose
concentrate on desired outcomes
without an understanding of the desired outcome,
how can anyone help?
and...what if your proposed solutions aren’t ideal to
get you there?
6. reward collaborators
be careful to not change the reasons for why
people are collaborating.
for those who contribute more, give them more
trust and responsibility.
7. show progress
another advantage of being transparent...people
will see you making progress along the way.
ways to report along the way

• display a countdown or a progress meter


• a public to-do list (crossing things off...or allowing others ‘to do’ the stuff for
  you and cross it off)


• twitter what you are doing right now


• post wireframes, mockups, photos of cocktail napkin sketches, etc. on Flickr


• add announcements to blog, notes to wiki, etc.
8. take simple steps first
tackle problems from the simplest to the hardest
where you can.
9. reach out to people from
  different backgrounds &
          industries
10. be part of the community
interact with people as they use the services
use them yourself.
compare that experience to your most awesome
customer experiences.
(there is this commonly opined theory that people that
    design transit systems have never rode a bus.)
11. view the public as a
partner, not a recipient
empower. enable. hand over lots of responsibility.
the more agency you give others, the more
responsible they will be.
introducing: barcamp
Ryanne Hodsen - “What the heck is Barcamp?”
case study: barcamp, a group of citizens and the
desire to make the better way a better way
(TransitCamp)
toronto transitcamp in the news




               http://transitcamp.org/
12. run real open betas
how to encourage collaboration [summary]

1.be a platform                     9.reach out to people from different
                                      backgrounds and industries
2.publish everything openly
                                    10.be part of the community
3.be available
                                    11.view the public as a partner, not a
4.embrace the chaos                  recipient
5.provide clear goals and purpose   12.run real, open betas
6.reward contributors

7.show progress

8. take simple steps first
community.
community means...a social group...sharing an
environment, normally with shared interests.


                                       wikipedia.org
stuff that connects us:

• common goals


• common experiences


• common passions


• common enemies
we call this purpose.
when you open yourself up to partnerships with the
community, you find those purposeful points of
connection.
how do you help people connect?
easy.
accelerate serendipity.
there are all sorts of ways to encourage
serendipitous meetings.
simple things to accelerate serendipity

• the ability for people to leave comments on every announcement, article
  and information page
exercise: let’s take a look at a couple of
your sites and see where we could add
some social touches.
simple things to accelerate serendipity

• the ability for people to leave comments on every announcement, article and
  information page


• DIGG for citizen issues/ideas
Citizen Happiness Workshop Part 2: The Building Blocks
simple things to accelerate serendipity

• the ability for people to leave comments on every announcement, article and
  information page


• DIGG for citizen issues/ideas


• a widget for ‘who is talking about this...’ on pages
exercise: let’s see if there’s anyone
talking about your sites on their blogs...
Citizen Happiness Workshop Part 2: The Building Blocks
simple things to accelerate serendipity

• the ability for people to leave comments on every announcement, article and
  information page


• DIGG for citizen issues/ideas


• a widget for ‘who is talking about this...’ on pages


• a Flickr photo gallery that pulls in everyone’s photos tagged properly
exercise: let’s look at social media
(photos, video, Twitter?) out there... why
isn’t this stuff on your sites already?
simple things to accelerate serendipity

• the ability for people to leave comments on every announcement, article and
  information page


• DIGG for citizen issues/ideas


• a widget for ‘who is talking about this...’ on pages


• a Flickr photo gallery that pulls in everyone’s photos tagged properly


• the menu item ‘Community’ actually show some community life in it
Citizen Happiness Workshop Part 2: The Building Blocks
Citizen Happiness Workshop Part 2: The Building Blocks
in summary...
to achieve this
(or in the case of gov’t), this...
you need to help your
customers and constituents get
           to this...
and you get to happiness by helping your
customers and constituents achieve:
autonomy
competence
relatedness
which are promoted through the web 2.0 principles
of...
openness
collaboration
community
these are the building blocks that will drive the
happiness and health of your customers and
constituents
(which is totally in your best interest)
and besides, we know you wanna...
make someone happy
Citizen Happiness Workshop Part 2: The Building Blocks
exercise: any more questions?
stories?
http://www.slideshare.net/missrogue
About those rockin’ images
• Many of them were purchased from iStockPhoto.com
• Those borrowed from Flickr are:
   • Trust: http://www.flickr.com/photos/red_devil/51964471/
   • Transparency: http://www.flickr.com/photos/laimagendelmundo/753794095/
   • Beta Wallpaper: http://www.flickr.com/photos/tomstardust/246840641/
   • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
   • conehead puppy: http://www.flickr.com/photos/klapow/39693385/
sites of note:

• creativecommons.org
• wikipedia.org
• coworking.info
• barcamp.org
• getsatisfaction.com
• twitter.com
• microformats.org
• openid.net
• oauth.net
• dellideastorm.com
• flickr.com
• technorati.com
Tara Hunt
       tara@citizenagency.com
            415.694.1951
          skype: tarahunt747


        Chris Messina
       chris@citizenagency.com
            412.225.1051
           skype: factoryjoe


  www.citizenagency.com
 www.horsepigcow.com (tara)
www.factoryjoe.com/blog (chris)

More Related Content

What's hot

Ways to learn
Ways to learnWays to learn
Ways to learnaleixbe
 
Community 2.0 Community Bootcamp: the technology part by Tara Hunt
Community 2.0 Community Bootcamp: the technology part by Tara HuntCommunity 2.0 Community Bootcamp: the technology part by Tara Hunt
Community 2.0 Community Bootcamp: the technology part by Tara HuntTara Hunt
 
What is Web 3.0?
What is Web 3.0?What is Web 3.0?
What is Web 3.0?Johan Koren
 
Social Mediafor Development Educators Belfastpres
Social Mediafor Development Educators BelfastpresSocial Mediafor Development Educators Belfastpres
Social Mediafor Development Educators BelfastpresEimear IDEAIreland
 
A Web 2.0 Somos Nozes
A Web 2.0 Somos NozesA Web 2.0 Somos Nozes
A Web 2.0 Somos NozesPhil Calçado
 
Ways to learn (marina mateu)
Ways to learn (marina mateu)Ways to learn (marina mateu)
Ways to learn (marina mateu)marinamateu43
 

What's hot (8)

Ways to learn
Ways to learnWays to learn
Ways to learn
 
Web 2.0
Web 2.0Web 2.0
Web 2.0
 
Community 2.0 Community Bootcamp: the technology part by Tara Hunt
Community 2.0 Community Bootcamp: the technology part by Tara HuntCommunity 2.0 Community Bootcamp: the technology part by Tara Hunt
Community 2.0 Community Bootcamp: the technology part by Tara Hunt
 
What is Web 3.0?
What is Web 3.0?What is Web 3.0?
What is Web 3.0?
 
Emsb Applying New Technologies in Education: A Hands-On Approach: Part II
Emsb Applying New Technologies in Education: A Hands-On Approach: Part IIEmsb Applying New Technologies in Education: A Hands-On Approach: Part II
Emsb Applying New Technologies in Education: A Hands-On Approach: Part II
 
Social Mediafor Development Educators Belfastpres
Social Mediafor Development Educators BelfastpresSocial Mediafor Development Educators Belfastpres
Social Mediafor Development Educators Belfastpres
 
A Web 2.0 Somos Nozes
A Web 2.0 Somos NozesA Web 2.0 Somos Nozes
A Web 2.0 Somos Nozes
 
Ways to learn (marina mateu)
Ways to learn (marina mateu)Ways to learn (marina mateu)
Ways to learn (marina mateu)
 

Viewers also liked

Sustainable land development
Sustainable land developmentSustainable land development
Sustainable land developmentPollenStrategy
 
Influencing change through presentations
Influencing change through presentationsInfluencing change through presentations
Influencing change through presentationsTravis Isaacs
 
Eco green cities
Eco green citiesEco green cities
Eco green citiesJp Reddy
 
Slideshare Project
Slideshare ProjectSlideshare Project
Slideshare Projectsuzrocky
 

Viewers also liked (6)

Sustainable land development
Sustainable land developmentSustainable land development
Sustainable land development
 
Dementia Friendly Projects
Dementia Friendly ProjectsDementia Friendly Projects
Dementia Friendly Projects
 
Influencing change through presentations
Influencing change through presentationsInfluencing change through presentations
Influencing change through presentations
 
Modern inventions
Modern inventionsModern inventions
Modern inventions
 
Eco green cities
Eco green citiesEco green cities
Eco green cities
 
Slideshare Project
Slideshare ProjectSlideshare Project
Slideshare Project
 

Similar to Citizen Happiness Workshop Part 2: The Building Blocks

Government Next: NIC Presentation
Government Next: NIC PresentationGovernment Next: NIC Presentation
Government Next: NIC PresentationTara Hunt
 
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?eval("freedom_stack.push(culture)"); // The Creative Commons Solution?
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?Mike Linksvayer
 
Goodle Developer Days Munich 2008 - Open Social Update
Goodle Developer Days Munich 2008 - Open Social UpdateGoodle Developer Days Munich 2008 - Open Social Update
Goodle Developer Days Munich 2008 - Open Social UpdatePatrick Chanezon
 
A Taste of Tech: Finding Function in Social Media
A Taste of Tech: Finding Function in Social MediaA Taste of Tech: Finding Function in Social Media
A Taste of Tech: Finding Function in Social MediaJordan Epp
 
Open Source: Freedom and Community
Open Source: Freedom and CommunityOpen Source: Freedom and Community
Open Source: Freedom and CommunityNicole C. Engard
 
Community Media 2.0:
Community Media 2.0:  Community Media 2.0:
Community Media 2.0: Felicia
 
Driving the Technology Bus with Social Software
Driving the Technology Bus with Social SoftwareDriving the Technology Bus with Social Software
Driving the Technology Bus with Social SoftwareMeredith Farkas
 
Web 2.0 in Plain English
Web 2.0 in Plain EnglishWeb 2.0 in Plain English
Web 2.0 in Plain Englishtroyangrignon
 
Goodle Developer Days London 2008 - Open Social Update
Goodle Developer Days London 2008 - Open Social UpdateGoodle Developer Days London 2008 - Open Social Update
Goodle Developer Days London 2008 - Open Social UpdatePatrick Chanezon
 
Creating Your Own Personal Learning Network
Creating Your Own Personal Learning NetworkCreating Your Own Personal Learning Network
Creating Your Own Personal Learning NetworkCarl Keller
 
Digital And Technology And Copyright
Digital And Technology And CopyrightDigital And Technology And Copyright
Digital And Technology And CopyrightJennifer Ontiveros
 
Open source-secret-sauce-rit-2010
Open source-secret-sauce-rit-2010Open source-secret-sauce-rit-2010
Open source-secret-sauce-rit-2010Ted Husted
 

Similar to Citizen Happiness Workshop Part 2: The Building Blocks (20)

Government Next: NIC Presentation
Government Next: NIC PresentationGovernment Next: NIC Presentation
Government Next: NIC Presentation
 
Succeeding with FOSS!
Succeeding with FOSS!Succeeding with FOSS!
Succeeding with FOSS!
 
Hacking For Innovation Delhi
Hacking For Innovation DelhiHacking For Innovation Delhi
Hacking For Innovation Delhi
 
Hacking For Innovation
Hacking For InnovationHacking For Innovation
Hacking For Innovation
 
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?eval("freedom_stack.push(culture)"); // The Creative Commons Solution?
eval("freedom_stack.push(culture)"); // The Creative Commons Solution?
 
Goodle Developer Days Munich 2008 - Open Social Update
Goodle Developer Days Munich 2008 - Open Social UpdateGoodle Developer Days Munich 2008 - Open Social Update
Goodle Developer Days Munich 2008 - Open Social Update
 
A Taste of Tech: Finding Function in Social Media
A Taste of Tech: Finding Function in Social MediaA Taste of Tech: Finding Function in Social Media
A Taste of Tech: Finding Function in Social Media
 
OSDC - Open and Accessible
OSDC - Open and AccessibleOSDC - Open and Accessible
OSDC - Open and Accessible
 
Open Source: Freedom and Community
Open Source: Freedom and CommunityOpen Source: Freedom and Community
Open Source: Freedom and Community
 
ILG May 4th
ILG May 4thILG May 4th
ILG May 4th
 
Georgia Tech Hack Day
Georgia Tech Hack DayGeorgia Tech Hack Day
Georgia Tech Hack Day
 
Wsha convention
Wsha conventionWsha convention
Wsha convention
 
Community Media 2.0:
Community Media 2.0:  Community Media 2.0:
Community Media 2.0:
 
Driving the Technology Bus with Social Software
Driving the Technology Bus with Social SoftwareDriving the Technology Bus with Social Software
Driving the Technology Bus with Social Software
 
Web 2.0 in Plain English
Web 2.0 in Plain EnglishWeb 2.0 in Plain English
Web 2.0 in Plain English
 
Goodle Developer Days London 2008 - Open Social Update
Goodle Developer Days London 2008 - Open Social UpdateGoodle Developer Days London 2008 - Open Social Update
Goodle Developer Days London 2008 - Open Social Update
 
Make Me A Web 2.0 Geek!
Make Me A Web 2.0 Geek!Make Me A Web 2.0 Geek!
Make Me A Web 2.0 Geek!
 
Creating Your Own Personal Learning Network
Creating Your Own Personal Learning NetworkCreating Your Own Personal Learning Network
Creating Your Own Personal Learning Network
 
Digital And Technology And Copyright
Digital And Technology And CopyrightDigital And Technology And Copyright
Digital And Technology And Copyright
 
Open source-secret-sauce-rit-2010
Open source-secret-sauce-rit-2010Open source-secret-sauce-rit-2010
Open source-secret-sauce-rit-2010
 

More from Tara Hunt

Metrics are a (big fat) lie (Social Media Camp Panel)
Metrics are a (big fat) lie (Social Media Camp Panel)Metrics are a (big fat) lie (Social Media Camp Panel)
Metrics are a (big fat) lie (Social Media Camp Panel)Tara Hunt
 
The Revolution will not be Televised...but if you're lucky, it'll be memed.
The Revolution will not be Televised...but if you're lucky, it'll be memed.The Revolution will not be Televised...but if you're lucky, it'll be memed.
The Revolution will not be Televised...but if you're lucky, it'll be memed.Tara Hunt
 
Your Customer's Journey in the Social Era
Your Customer's Journey in the Social EraYour Customer's Journey in the Social Era
Your Customer's Journey in the Social EraTara Hunt
 
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...Tara Hunt
 
Understanding the Customer Journey in the Social Era
Understanding the Customer Journey in the Social EraUnderstanding the Customer Journey in the Social Era
Understanding the Customer Journey in the Social EraTara Hunt
 
The Future of Influence - how the audience, content + media is changing how a...
The Future of Influence - how the audience, content + media is changing how a...The Future of Influence - how the audience, content + media is changing how a...
The Future of Influence - how the audience, content + media is changing how a...Tara Hunt
 
You Gotta Have Personality: how to connect to today’s customer with video
You Gotta Have Personality: how to connect to today’s customer with videoYou Gotta Have Personality: how to connect to today’s customer with video
You Gotta Have Personality: how to connect to today’s customer with videoTara Hunt
 
How to REALLY unlock word-of-mouth
How to REALLY unlock word-of-mouthHow to REALLY unlock word-of-mouth
How to REALLY unlock word-of-mouthTara Hunt
 
Moving Towards Insights-Driven Strategies
Moving Towards Insights-Driven StrategiesMoving Towards Insights-Driven Strategies
Moving Towards Insights-Driven StrategiesTara Hunt
 
Furry Influencers and Their Fans
Furry Influencers and Their FansFurry Influencers and Their Fans
Furry Influencers and Their FansTara Hunt
 
The Five Lies That Will Kill Your Startup Dreams
The Five Lies That Will Kill Your Startup DreamsThe Five Lies That Will Kill Your Startup Dreams
The Five Lies That Will Kill Your Startup DreamsTara Hunt
 
Real Lessons in Working with Digital Influencers - SXSW 2015 Workshop
Real Lessons in Working with Digital Influencers - SXSW 2015 WorkshopReal Lessons in Working with Digital Influencers - SXSW 2015 Workshop
Real Lessons in Working with Digital Influencers - SXSW 2015 WorkshopTara Hunt
 
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto Launch
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto LaunchFinding My Voice + Learning to Trust my Gut - from LeanIN Toronto Launch
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto LaunchTara Hunt
 
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...Tara Hunt
 
Your Awesome Product Won't Sell Itself
Your Awesome Product Won't Sell ItselfYour Awesome Product Won't Sell Itself
Your Awesome Product Won't Sell ItselfTara Hunt
 
11 Rules for the Social Era - book by Nilofer Merchant
11 Rules for the Social Era - book by Nilofer Merchant11 Rules for the Social Era - book by Nilofer Merchant
11 Rules for the Social Era - book by Nilofer MerchantTara Hunt
 
Here is Your Magic Content Wand
Here is Your Magic Content WandHere is Your Magic Content Wand
Here is Your Magic Content WandTara Hunt
 
The Sinners & Saints of Social (retail version)
The Sinners & Saints of Social (retail version)The Sinners & Saints of Social (retail version)
The Sinners & Saints of Social (retail version)Tara Hunt
 
The Social Retailer: what ‘social’ means for the future of commerce
The Social Retailer: what ‘social’ means for the  future of commerceThe Social Retailer: what ‘social’ means for the  future of commerce
The Social Retailer: what ‘social’ means for the future of commerceTara Hunt
 
How to Rock an Audience: from stage fright to stage presence
How to Rock an Audience: from stage fright to stage presenceHow to Rock an Audience: from stage fright to stage presence
How to Rock an Audience: from stage fright to stage presenceTara Hunt
 

More from Tara Hunt (20)

Metrics are a (big fat) lie (Social Media Camp Panel)
Metrics are a (big fat) lie (Social Media Camp Panel)Metrics are a (big fat) lie (Social Media Camp Panel)
Metrics are a (big fat) lie (Social Media Camp Panel)
 
The Revolution will not be Televised...but if you're lucky, it'll be memed.
The Revolution will not be Televised...but if you're lucky, it'll be memed.The Revolution will not be Televised...but if you're lucky, it'll be memed.
The Revolution will not be Televised...but if you're lucky, it'll be memed.
 
Your Customer's Journey in the Social Era
Your Customer's Journey in the Social EraYour Customer's Journey in the Social Era
Your Customer's Journey in the Social Era
 
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...
Stories in the Social Era - Presenting to CCO Learning Day (Government of Can...
 
Understanding the Customer Journey in the Social Era
Understanding the Customer Journey in the Social EraUnderstanding the Customer Journey in the Social Era
Understanding the Customer Journey in the Social Era
 
The Future of Influence - how the audience, content + media is changing how a...
The Future of Influence - how the audience, content + media is changing how a...The Future of Influence - how the audience, content + media is changing how a...
The Future of Influence - how the audience, content + media is changing how a...
 
You Gotta Have Personality: how to connect to today’s customer with video
You Gotta Have Personality: how to connect to today’s customer with videoYou Gotta Have Personality: how to connect to today’s customer with video
You Gotta Have Personality: how to connect to today’s customer with video
 
How to REALLY unlock word-of-mouth
How to REALLY unlock word-of-mouthHow to REALLY unlock word-of-mouth
How to REALLY unlock word-of-mouth
 
Moving Towards Insights-Driven Strategies
Moving Towards Insights-Driven StrategiesMoving Towards Insights-Driven Strategies
Moving Towards Insights-Driven Strategies
 
Furry Influencers and Their Fans
Furry Influencers and Their FansFurry Influencers and Their Fans
Furry Influencers and Their Fans
 
The Five Lies That Will Kill Your Startup Dreams
The Five Lies That Will Kill Your Startup DreamsThe Five Lies That Will Kill Your Startup Dreams
The Five Lies That Will Kill Your Startup Dreams
 
Real Lessons in Working with Digital Influencers - SXSW 2015 Workshop
Real Lessons in Working with Digital Influencers - SXSW 2015 WorkshopReal Lessons in Working with Digital Influencers - SXSW 2015 Workshop
Real Lessons in Working with Digital Influencers - SXSW 2015 Workshop
 
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto Launch
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto LaunchFinding My Voice + Learning to Trust my Gut - from LeanIN Toronto Launch
Finding My Voice + Learning to Trust my Gut - from LeanIN Toronto Launch
 
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...
Collaboration and Tales of Digital Culture from the Social@Scale summit by Sp...
 
Your Awesome Product Won't Sell Itself
Your Awesome Product Won't Sell ItselfYour Awesome Product Won't Sell Itself
Your Awesome Product Won't Sell Itself
 
11 Rules for the Social Era - book by Nilofer Merchant
11 Rules for the Social Era - book by Nilofer Merchant11 Rules for the Social Era - book by Nilofer Merchant
11 Rules for the Social Era - book by Nilofer Merchant
 
Here is Your Magic Content Wand
Here is Your Magic Content WandHere is Your Magic Content Wand
Here is Your Magic Content Wand
 
The Sinners & Saints of Social (retail version)
The Sinners & Saints of Social (retail version)The Sinners & Saints of Social (retail version)
The Sinners & Saints of Social (retail version)
 
The Social Retailer: what ‘social’ means for the future of commerce
The Social Retailer: what ‘social’ means for the  future of commerceThe Social Retailer: what ‘social’ means for the  future of commerce
The Social Retailer: what ‘social’ means for the future of commerce
 
How to Rock an Audience: from stage fright to stage presence
How to Rock an Audience: from stage fright to stage presenceHow to Rock an Audience: from stage fright to stage presence
How to Rock an Audience: from stage fright to stage presence
 

Recently uploaded

AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxYounusS2
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 

Recently uploaded (20)

AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptx
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 

Citizen Happiness Workshop Part 2: The Building Blocks

  • 1. how to make people happy with the building blocks of happiness web 2.0 technology part 2 of 2
  • 2. what does web 2.0 have to do with happiness?
  • 4. the core principles of web 2.0 openness collaboration community
  • 5. with a big dose of trust
  • 6. openness collaboration community autonomy competence relatedness
  • 7. how openness and autonomy are related openness means...open access to the information or material resources. autonomy...refers to a person's capacity for self- determination in the context of moral choices. wikipedia.org
  • 8. exercise: name a situation where not having all of the information has led to a bad decision. name a situation where information helped you feel more confident about your decision.
  • 10. without the information, we are dependent on the machine.
  • 11. how collaboration and competency are related collaboration means...a process where two or more people work together toward a common goal by sharing knowledge, learning and building consensus. competence...is how a person feels about his or her abilities, accomplishments and rate of growth (self- actualization). wikipedia.org
  • 12. exercise: you’ve heard, there is no “i” in team, but the truth is, collaborative projects can lead to far more possibilities. Let’s discuss some examples you are familiar with.
  • 13. with collaboration, nothing is insurmountable, we learn from one another and we can feel good about what we are accomplishing together.
  • 14. how community and relatedness are...related community means...a social group...sharing an environment, normally with shared interests. relatedness...is our desire to connect with other human beings. wikipedia.org
  • 15. exercise: what ways are you seeing people connect through web 2.0?
  • 16. all around us, we are seeing people full of joy because of the way they are connecting (and growing Social Capital) online.
  • 17. the building blocks to creating citizen happiness • openness • collaboration • community
  • 19. openness means...open access to the information or material resources needed for a diverse range of users/producers/contributors to contribute to projects. wikipedia.org
  • 21. one simple way to achieve transparency:
  • 24. blogging 101 • what to blog about: • talk about what the department is working on/thinking about • post meeting summaries • ask questions you need to find answers for • post progress and announcements on services projects. • interact with citizen blogs (post about interesting citizen initiatives, concerns and questions to get feedback) • speak in a human voice, not as a press release
  • 25. blogging 102 • self-hosted platforms I’d recommend: • wordpress.org (open source + free + lots of great support and plugins + simple to install, skin and keep up) PHP • drupal.org (open source + free + more ‘control’ over permissioning, etc., but not as simple to install or user friendly) PHP • moveabletype.com (not free, but more control over permissioning and fairly simple to install) PERL • silverstripe.com (free + open source, haven’t used, but it’s won some awards lately) PHP
  • 27. wiki 101 • what to use a wiki for: • jotting down unfinished ideas/random thoughts • collaborating on projects that need loads of input • gathering random information and research • create a public reference encyclopedia
  • 28. wiki 102 • self hosted platforms I’d recommend • MediaWiki.org (open source + free + extensible) • confluence/atlassian.com (not free or open source, but enterprise grade) • DocuWiki/wiki.splitbrain.org (open source + free + extensible) • For more: http://www.wikimatrix.org
  • 30. discussion groups 101 • what to use discussion groups for: • use it instead of emails with long cc’d lists. get everyone to join the mailing list and send EVERY SINGLE communication between members of that group on the topics covered. • make it publicly viewable and allow anyone to join (you can set first posts to needing to be approved to prevent spam) • link to these threads from blog, wiki and other correspondence
  • 31. discussion groups 102 • software I would recommend: • Google Groups - groups.google.com (free, hosted, excellent interface)
  • 33. group chat 101 • what to use group chat for: • instant feedback and ongoing relationship building • condition 1: people have to be in the chat room pretty constantly • condition 2: the chat needs to be logged somewhere that people can go back and see the threads • there are many times you will need the synchronous communication allowed by chat
  • 34. group chat 102 • software I would recommend: • Pibb.com (open source + free + loggable + embeddable in your website) • Skype channels (free, but logging can be a pain) • IRC (open source + free, but not as user friendly - good for developers. hint: bridges with Pibb) • Tangler.com (free, logs as both a forum and a chat, threads discussion, but not currently embeddable) • Meebo.com (free + embeddable, but doesn’t log) • Me.dium (free and open source, Firefox plugin)
  • 41. case study: san diego fires, a concerned citizen and Twitter
  • 48. and of course... • for events: Upcoming.org and Eventful.com • for photos: Flickr.com • for general social networking: Facebook.com (great groups and events features there) • for a different perspective altogether: Secondlife.com (if you need to have remote meetings, why not have them in second life rather than on conference call?) • for licensing: CreativeCommons.org
  • 50. collaboration means...a process where two or more people work together toward a common goal by sharing knowledge, learning and building consensus. wikipedia.org
  • 52. teams that work collaboratively can obtain greater resources, recognition and reward when facing competition for finite resources.
  • 53. there are a lot of citizens and customers like us who are really, really, really, really, really, really, really, really, really...
  • 54. really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really,
  • 55. really eager to collaborate with you.
  • 56. 10 ways to encourage collaboration:
  • 57. 1. be a platform
  • 58. A quot;platformquot; is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-kinds.html
  • 59. platforms 101 • sharing data is the most basic level of being a platform • supply feeds in machine-readable formats: microformats, rss, opml, kml, etc. • APIs credit: Matt Biddulph, Dopplr (FOWA fall 2007)
  • 61. a better way to mark up your data
  • 62. my information without microformats http://www.horsepigcow.com Tara Hunt San Francisco California
  • 63. my information w/o microformats, but with html <div > <a href=” http://www.horsepigcow.com”> <span > Tara </span> <span > Hunt </span> </a> <span > San Francisco </span> <span > California </span> </div>
  • 64. my information with microformats <div class=quot;vcardquot;> <a class=quot;url fn nquot; href=”http://www.horsepigcow.com”> <span class=quot;given-namequot;> Tara </span> <span class=quot;family-namequot;> Hunt </span> </a> <span class=quot;locality”> San Francisco </span> <span class=quot;regionquot;> California </span> </div>
  • 65. so what is an API? • an application programming interface (API) is a source code interface that an operating system or library provides to support requests for services to be made of it by computer programs. • in other words: it is the way you bring data from one source to display it in another. • this is the ‘magic’ behind cool mashups like:
  • 70. case study: an api, a couple of citizens and a desire to improve the Caltrain interface
  • 75. platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • OpenID.net is user-centric identity and it is being adopted more widely: AOL, Moveable Type, Orange/France Telecom, Plaxo, and hundreds of other smaller sites are IDPs (identity providers) credit: Matt Biddulph, Dopplr (FOWA fall 2007)
  • 76. platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • delegating authority is what needs to happen to allow 3rd party applications and mashups to use your data in cool ways • OAuth is another community project that is working toward a standard protocol to use for delegating authority credit: Matt Biddulph, Dopplr (FOWA fall 2007)
  • 77. platforms 101 • sharing data is the most basic level of being a platform • user identity is an excellent way to start sharing a person’s information between sites • delegating authority is what needs to happen to allow 3rd party applications and mashups to use your data in cool ways • then you can even make your own cool widgets and use your own api’s to build cool stuff credit: Matt Biddulph, Dopplr (FOWA fall 2007)
  • 78. 2. publish everything in open channels
  • 79. we talked about this in regards to transparency.
  • 80. the more information you put out there, the more opportunities you give for citizen and customer engagement.
  • 82. call me IM me publish all of the ways for someone to contact you...with a preference to more public forums email me
  • 85. you really must loosen the grips of control.
  • 86. nobody wants to collaborate with a control freak.
  • 87. 5. provide clear goals & purpose
  • 89. without an understanding of the desired outcome, how can anyone help?
  • 90. and...what if your proposed solutions aren’t ideal to get you there?
  • 92. be careful to not change the reasons for why people are collaborating.
  • 93. for those who contribute more, give them more trust and responsibility.
  • 95. another advantage of being transparent...people will see you making progress along the way.
  • 96. ways to report along the way • display a countdown or a progress meter • a public to-do list (crossing things off...or allowing others ‘to do’ the stuff for you and cross it off) • twitter what you are doing right now • post wireframes, mockups, photos of cocktail napkin sketches, etc. on Flickr • add announcements to blog, notes to wiki, etc.
  • 97. 8. take simple steps first
  • 98. tackle problems from the simplest to the hardest where you can.
  • 99. 9. reach out to people from different backgrounds & industries
  • 100. 10. be part of the community
  • 101. interact with people as they use the services
  • 103. compare that experience to your most awesome customer experiences.
  • 104. (there is this commonly opined theory that people that design transit systems have never rode a bus.)
  • 105. 11. view the public as a partner, not a recipient
  • 106. empower. enable. hand over lots of responsibility.
  • 107. the more agency you give others, the more responsible they will be.
  • 109. Ryanne Hodsen - “What the heck is Barcamp?”
  • 110. case study: barcamp, a group of citizens and the desire to make the better way a better way (TransitCamp)
  • 111. toronto transitcamp in the news http://transitcamp.org/
  • 112. 12. run real open betas
  • 113. how to encourage collaboration [summary] 1.be a platform 9.reach out to people from different backgrounds and industries 2.publish everything openly 10.be part of the community 3.be available 11.view the public as a partner, not a 4.embrace the chaos recipient 5.provide clear goals and purpose 12.run real, open betas 6.reward contributors 7.show progress 8. take simple steps first
  • 115. community means...a social group...sharing an environment, normally with shared interests. wikipedia.org
  • 116. stuff that connects us: • common goals • common experiences • common passions • common enemies
  • 117. we call this purpose.
  • 118. when you open yourself up to partnerships with the community, you find those purposeful points of connection.
  • 119. how do you help people connect?
  • 120. easy.
  • 122. there are all sorts of ways to encourage serendipitous meetings.
  • 123. simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page
  • 124. exercise: let’s take a look at a couple of your sites and see where we could add some social touches.
  • 125. simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas
  • 127. simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages
  • 128. exercise: let’s see if there’s anyone talking about your sites on their blogs...
  • 130. simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages • a Flickr photo gallery that pulls in everyone’s photos tagged properly
  • 131. exercise: let’s look at social media (photos, video, Twitter?) out there... why isn’t this stuff on your sites already?
  • 132. simple things to accelerate serendipity • the ability for people to leave comments on every announcement, article and information page • DIGG for citizen issues/ideas • a widget for ‘who is talking about this...’ on pages • a Flickr photo gallery that pulls in everyone’s photos tagged properly • the menu item ‘Community’ actually show some community life in it
  • 137. (or in the case of gov’t), this...
  • 138. you need to help your customers and constituents get to this...
  • 139. and you get to happiness by helping your customers and constituents achieve:
  • 143. which are promoted through the web 2.0 principles of...
  • 147. these are the building blocks that will drive the happiness and health of your customers and constituents
  • 148. (which is totally in your best interest)
  • 149. and besides, we know you wanna...
  • 152. exercise: any more questions? stories?
  • 154. About those rockin’ images • Many of them were purchased from iStockPhoto.com • Those borrowed from Flickr are: • Trust: http://www.flickr.com/photos/red_devil/51964471/ • Transparency: http://www.flickr.com/photos/laimagendelmundo/753794095/ • Beta Wallpaper: http://www.flickr.com/photos/tomstardust/246840641/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • conehead puppy: http://www.flickr.com/photos/klapow/39693385/
  • 155. sites of note: • creativecommons.org • wikipedia.org • coworking.info • barcamp.org • getsatisfaction.com • twitter.com • microformats.org • openid.net • oauth.net • dellideastorm.com • flickr.com • technorati.com
  • 156. Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 Chris Messina chris@citizenagency.com 412.225.1051 skype: factoryjoe www.citizenagency.com www.horsepigcow.com (tara) www.factoryjoe.com/blog (chris)