Citizen Happiness Workshop Part 1: Happiness Defined

Slide 1: possibilities for government The Quest for Citizen Happiness and business in the 2.0 era part 1 of 2

Slide 2: in two parts: •why happiness? •the building blocks of citizen happiness

Slide 3: in two three parts: •why happiness? •lunch! •the building blocks of citizen happiness

Slide 4: who the heck are we?

Slide 5: tara hunt aka missrogue • canadian living and working in san francisco • blogging for 5 years • online/community marketing 8+ years • author: how to be a social capitalist, winning with the currency of online communities. due out in fall 2008 with crown publishing/random house

Slide 6: chris messina aka factoryjoe • involved in several open source communities for the past 4 yrs (drupal/civic space, spreadfirefox, flock, songbird) • blogging for 4 years • trained in interaction design • community leader on open standards projects such as oauth, openid, microformats and diso.

Slide 7: we run citizen agency • we work with companies to help them build connections to their customer communities • we advise government services organizations in the US and New Zealand how to employ web 2.0 technologies and practices effectively • we work with web communities, open source projects and standards groups to make the web a nicer place

Slide 8: btw, when this dude appears, it means that we have a discussion, but you should feel free to ask questions along the way... exercise: and who are you?

Slide 9: why happiness?

Slide 10: welcome to the ‘me’ era

Slide 11: play 60 minutes video

Slide 12: a more positive look at the ‘me’ generation video by: dr. michael wesch http://mediatedcultures.net “a vision of students today”

Slide 13: but it’s not just the millennials...

Slide 14: ...every ‘generation’ seems to be searching for happiness...

Slide 15: pampering and relaxing

Slide 16: leisure time and hobbies

Slide 17: work/life balance

Slide 18: world travel and adventure

Slide 19: health and fitness

Slide 20: books

Slide 21: movies what movie isn’t about the search for happiness?

Slide 22: happiness is a multi-billion dollar industry

Slide 23: people are very conscious of every decision they make towards becoming happier

Slide 24: exercise: what do you consciously do to make yourself happy? how often do you prioritize your happiness?

Slide 25: how does government and business fit into this need to find happiness?

Slide 26: exercise: name a time when government or business delivered happiness?

Slide 27: the sad truth is...

Slide 28: while this is how corporations see themselves.

Slide 29: this is how people talk about them.

Slide 30: and government?

Slide 31: instead of feeling like we are part of this...

Slide 32: ...we feel like we are under this.

Slide 33: the craziest part of all of this is that

Slide 34: businesses and gov’ts are made up of people.

Slide 35: people who, like everyone else, are pursuing their own happiness...

Slide 36: exercise: write down the names of 5 people who you work with. List the things that make them happy.

Slide 37: so, what is enabled through focusing on citizen happiness?

Slide 38: happiness leads to • work efficiency • more job satisfaction • increased life expectancy • improved work ethic • higher productivity • reduced stress and anxiety • raised confidence • higher levels of trust • more reproduction • more forgiveness • deeper cooperation • increased openness inspired by: Happiness Hypothesis by Jonathan Haidt

Slide 39: exercise: how do you think happiness could benefit your customers/consituents? do you think this could benefit your business? how?

Slide 40: so, then, what makes people happy?

Slide 41: exercise: what makes you happy? what do you think are the things that make people happy?

Slide 42: what makes people happy? • autonomy (feeling that your activities are self-chosen and self-endorsed) • competence (feeling that you are effective in your activities) • relatedness (feeling a sense of closeness with others) • self-esteem (set-point, or the person’s natural propensity to happiness) from the Journal of Personality and Social Psychology, published by the American Psychological Association (APA).

Slide 43: autonomy

Slide 44: autonomy includes: •feeling in control of one’s surroundings •understanding one’s own resilience •feeling of agency •empowerment

Slide 45: exercise: list 5 ways you can create autonomy for your customers or constituents.

Slide 46: competence

Slide 47: competence includes: •confidence in one’s abilities/knowing one’s strength’s •feedback from others on one’s performance •learning and growing skills •self-actualization •doing meaningful work •getting into flow

Slide 48: exercise: list 5 ways in which you can help employees and/or customers feel more competent.

Slide 49: relatedness

Slide 50: relatedness includes: •interacting with others •connecting with people and connecting people •giving to others/being generous •feeling loved •emotional security •acknowledgement and support (mentorship)

Slide 51: exercise: list 5 things that you can do to promote relatedness between your customers/constituents.

Slide 52: self-esteem

Slide 53: self-esteem includes: •your ‘set-point’ or natural (genetic) confidence level •something you can work on through cognitive behavioral therapy, meditation or medications •not influenced from the outside world, but apparent when triggered by events from the outside world

Slide 54: what are the barriers to happiness?

Slide 55: exercise: name the barriers to happiness in today’s world. What are your personal barriers and what are general barriers?

Slide 56: barriers to happiness • fear (anxiety of failure, ignorance, mistrust) • confusion (noise, paradox of choice, lack of good information) • loneliness (isolation, disconnection from others) • lack of control (feeling of loss of control over one’s life and surroundings, secrecy, loss of agency) • struggle for survival (basic needs not met)

Slide 57: fear

Slide 58: contributors to fear •ignorance •misinformation •insecurity •inexperience •fear-mongering •mistrust

Slide 59: pew internet research noted that the majority of people ages 50+ who are not online are not online because of the scary stories they hear.

Slide 60: confusion

Slide 61: what leads to confusion •paradox of choice •noise ratio •lack of clear information •secretiveness •half-truths

Slide 62: loneliness

Slide 63: what causes loneliness •isolation •distrust of others •fear of rejection •lack of acceptance •insecurity

Slide 64: lack of control

Slide 65: what leads to lack of control •loss of control over the circumstances of one’s life •loss of agency •withheld information •secrecy •uncontrollable circumstances

Slide 66: struggle for survival

Slide 67: remember maslow’s hierarchy of needs

Slide 68: you can’t get here without all of these being taken care of

Slide 69: how does all this relate to business and gov’t?

Slide 70: in order to be an agent of happiness, you need to either create the environment for it or you have to intervene in the barriers...

Slide 71: okay, but what does this have to do with web 2.0?

Slide 72: ...after lunch we will make the connection and tell you what to do with it...

Slide 73: http://www.slideshare.net/missrogue

Slide 74: About those rockin’ images • Many of them are purchased from iStockPhoto.com (yay! iStockPhoto is an awesome Canadian company!) • Except for: • book covers, movie posters (from Amazon.com) • And the Flickr photos used from: • Starbucks Cup: http://www.flickr.com/photos/mjb/118418786/ • Starbucks Globalism: http://www.flickr.com/photos/thorinside/55362248/

Slide 75: Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 Chris Messina chris@citizenagency.com 412.225.1051 skype: factoryjoe www.citizenagency.com www.horsepigcow.com (tara) www.factoryjoe.com/blog (chris)