Citizen Happiness Workshop Part 1: Happiness Defined


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Part one of two of the workshop we gave at Web Directions North in Vancouver, January 28, 2008.

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Citizen Happiness Workshop Part 1: Happiness Defined

  1. 1. possibilities for government The Quest for Citizen Happiness and business in the 2.0 era part 1 of 2
  2. 2. in two parts: •why happiness? •the building blocks of citizen happiness
  3. 3. in two three parts: •why happiness? •lunch! •the building blocks of citizen happiness
  4. 4. who the heck are we?
  5. 5. tara hunt aka missrogue • canadian living and working in san francisco • blogging for 5 years • online/community marketing 8+ years • author: how to be a social capitalist, winning with the currency of online communities. due out in fall 2008 with crown publishing/random house
  6. 6. chris messina aka factoryjoe • involved in several open source communities for the past 4 yrs (drupal/civic space, spreadfirefox, flock, songbird) • blogging for 4 years • trained in interaction design • community leader on open standards projects such as oauth, openid, microformats and diso.
  7. 7. we run citizen agency • we work with companies to help them build connections to their customer communities • we advise government services organizations in the US and New Zealand how to employ web 2.0 technologies and practices effectively • we work with web communities, open source projects and standards groups to make the web a nicer place
  8. 8. btw, when this dude appears, it means that we have a discussion, but you should feel free to ask questions along the way... exercise: and who are you?
  9. 9. why happiness?
  10. 10. welcome to the ‘me’ era
  11. 11. play 60 minutes video
  12. 12. a more positive look at the ‘me’ generation video by: dr. michael wesch “a vision of students today”
  13. 13. but it’s not just the millennials...
  14. 14. ...every ‘generation’ seems to be searching for happiness...
  15. 15. pampering and relaxing
  16. 16. leisure time and hobbies
  17. 17. work/life balance
  18. 18. world travel and adventure
  19. 19. health and fitness
  20. 20. books
  21. 21. movies what movie isn’t about the search for happiness?
  22. 22. happiness is a multi-billion dollar industry
  23. 23. people are very conscious of every decision they make towards becoming happier
  24. 24. exercise: what do you consciously do to make yourself happy? how often do you prioritize your happiness?
  25. 25. how does government and business fit into this need to find happiness?
  26. 26. exercise: name a time when government or business delivered happiness?
  27. 27. the sad truth is...
  28. 28. while this is how corporations see themselves.
  29. 29. this is how people talk about them.
  30. 30. and government?
  31. 31. instead of feeling like we are part of this...
  32. 32. ...we feel like we are under this.
  33. 33. the craziest part of all of this is that
  34. 34. businesses and gov’ts are made up of people.
  35. 35. people who, like everyone else, are pursuing their own happiness...
  36. 36. exercise: write down the names of 5 people who you work with. List the things that make them happy.
  37. 37. so, what is enabled through focusing on citizen happiness?
  38. 38. happiness leads to • work efficiency • more job satisfaction • increased life expectancy • improved work ethic • higher productivity • reduced stress and anxiety • raised confidence • higher levels of trust • more reproduction • more forgiveness • deeper cooperation • increased openness inspired by: Happiness Hypothesis by Jonathan Haidt
  39. 39. exercise: how do you think happiness could benefit your customers/consituents? do you think this could benefit your business? how?
  40. 40. so, then, what makes people happy?
  41. 41. exercise: what makes you happy? what do you think are the things that make people happy?
  42. 42. what makes people happy? • autonomy (feeling that your activities are self-chosen and self-endorsed) • competence (feeling that you are effective in your activities) • relatedness (feeling a sense of closeness with others) • self-esteem (set-point, or the person’s natural propensity to happiness) from the Journal of Personality and Social Psychology, published by the American Psychological Association (APA).
  43. 43. autonomy
  44. 44. autonomy includes: •feeling in control of one’s surroundings •understanding one’s own resilience •feeling of agency •empowerment
  45. 45. exercise: list 5 ways you can create autonomy for your customers or constituents.
  46. 46. competence
  47. 47. competence includes: •confidence in one’s abilities/knowing one’s strength’s •feedback from others on one’s performance •learning and growing skills •self-actualization •doing meaningful work •getting into flow
  48. 48. exercise: list 5 ways in which you can help employees and/or customers feel more competent.
  49. 49. relatedness
  50. 50. relatedness includes: •interacting with others •connecting with people and connecting people •giving to others/being generous •feeling loved •emotional security •acknowledgement and support (mentorship)
  51. 51. exercise: list 5 things that you can do to promote relatedness between your customers/constituents.
  52. 52. self-esteem
  53. 53. self-esteem includes: •your ‘set-point’ or natural (genetic) confidence level •something you can work on through cognitive behavioral therapy, meditation or medications •not influenced from the outside world, but apparent when triggered by events from the outside world
  54. 54. what are the barriers to happiness?
  55. 55. exercise: name the barriers to happiness in today’s world. What are your personal barriers and what are general barriers?
  56. 56. barriers to happiness • fear (anxiety of failure, ignorance, mistrust) • confusion (noise, paradox of choice, lack of good information) • loneliness (isolation, disconnection from others) • lack of control (feeling of loss of control over one’s life and surroundings, secrecy, loss of agency) • struggle for survival (basic needs not met)
  57. 57. fear
  58. 58. contributors to fear •ignorance •misinformation •insecurity •inexperience •fear-mongering •mistrust
  59. 59. pew internet research noted that the majority of people ages 50+ who are not online are not online because of the scary stories they hear.
  60. 60. confusion
  61. 61. what leads to confusion •paradox of choice •noise ratio •lack of clear information •secretiveness •half-truths
  62. 62. loneliness
  63. 63. what causes loneliness •isolation •distrust of others •fear of rejection •lack of acceptance •insecurity
  64. 64. lack of control
  65. 65. what leads to lack of control •loss of control over the circumstances of one’s life •loss of agency •withheld information •secrecy •uncontrollable circumstances
  66. 66. struggle for survival
  67. 67. remember maslow’s hierarchy of needs
  68. 68. you can’t get here without all of these being taken care of
  69. 69. how does all this relate to business and gov’t?
  70. 70. in order to be an agent of happiness, you need to either create the environment for it or you have to intervene in the barriers...
  71. 71. okay, but what does this have to do with web 2.0?
  72. 72. ...after lunch we will make the connection and tell you what to do with it...
  73. 73.
  74. 74. About those rockin’ images • Many of them are purchased from (yay! iStockPhoto is an awesome Canadian company!) • Except for: • book covers, movie posters (from • And the Flickr photos used from: • Starbucks Cup: • Starbucks Globalism:
  75. 75. Tara Hunt 415.694.1951 skype: tarahunt747 Chris Messina 412.225.1051 skype: factoryjoe (tara) (chris)
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