May 2012 spotlight

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May 2012 Spotlight newsletter

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May 2012 spotlight

  1. 1. MIZZOU M 20 AY GET YOUR 12 gear HERE OFFICIALLY LICENSED PRODUCTS FROM MISSOURI VOCATIONAL ENTERPRISES Greetings from Director Huff Director Huff educates Joplin TV viewers, radio listeners W ith summer that has happened, but theyve also found approach- employees have enthusiastically embraced ing, were the programs. And thats the case here. We about to begin our get questions from our teams about twice second season of a week asking when the wellness walks wellness activities. will start up again. They say "theyre fun, These will include theyre good for us and we like the points several of our popular for our Lifestyle Ladder progress." Also, wellness walks. I welcome the opportunity you’ll see a great compliment from a state to get some fresh air and enjoy a few employee on page 7. minutes of your company outside the office. As you saw in emails last week, we have a 2012 version of our wellness walk T-shirts. In addition, your DIFP wellness committee Hopefully youve placed your order and D will be meeting soon to plan the irector Huff made appearances on three TV stations and a turned in your money by now, ready for calendar for the coming year. The team radio talk show in mid-April to encourage consumers to update their another season of walks. is considering a number of activities and insurance coverage ahead of severe weather season. As you read in the experts who can visit our department One more note as summer approaches: We March Spotlight, DIFP recently launched an extensive awareness campaign in to provide medical services, fitness often relax a bit in the way we dress. But Joplin to educate consumers on assessments and other consultation. I want to compliment you and thank you insurance lessons learned from As youll recall from our discussions last for not getting carried away in that regard. last year’s tornado. Links to the year, DIFPs efforts are part of the larger I appreciate that we are able to maintain a director’s TV interviews: statewide wellness program that was professional appearance, which is a must KSN-TV launched in spring of 2011 by Missouri in our offices. KODE-TV Consolidated Health Care Plan. As always, you have my gratitude for your Above: Director Huff talks with Successful organizations across the hard work and all you do for Missouri and morning host Alan Matthews of country began wellness programs in the its citizens. KODE-TV. past two years in the hope that a healthier Right: Director Huff talks with workforce would translate to cost savings morning host Chad Elliot of KZRG with their health insurance plans. Indeed radio, a news-talk station.In Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  2. 2. New team members New responsibilities Retired Bob Beck Cierra Bond Kelly Bowers Mark Griggs Andy Heitmann Pete Fleischman Shawn Hernandez Insurance SOSA keyboarding Processing tech I Financial analyst/ Counsel Investigator Financial analyst III financial analyst, Taxation, Pharmacy, PR examiner Consumer Affairs, CIU, PR Insurance Embalmers, PR Insurance Company Regulation, Insurance Insurance Jennifer Brendel Tammy Kearns Randy McDowell Office support Legal counsel Investigator II assistant Administration, CIU, PR Rhonda Lindsay Tougaw Nursing, PR Insurance Robinette-Fogle Tax auditor II Processing tech Insurance supervisor Dental, PR Jennifer Danz, financial examiner III, Insurance Company Regulation, received her accredited financial examiner designation Jennifer Danz AFE Shannon Mills Allison Scharf Kim Sullens Paralegal Assistant trust Consumer services Healing Arts, examiner specialist I PR Finance Consumer Affairs, InsuranceIn Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  3. 3. March/April 2012 employee milestones 20 years 15 years 10 years Kevin Bramlett Debbie Davis Vanessa Robert Jordan Linda Stephens Willard Ward Lisa Wildhaber Consumer Credit Administration, Beauchamp Financial Cosmetology Healing Arts Embalmers Finance Credit Unions Tattoo/Real Estate Examinations & Barber PR PR Appraisers/ Insurance PR Respiratory Therapy/ Occupational Therapy PR 5 years Diana Coonce Pamela Ives Hill Dale Hobart George McConnell Marc Peterson Shelly Smith Valerie Stark Nursing Accountancy Market Conduct Pharmacy Captive Program Cosmetology Veterinary/Hearing PR PR Insurance PR Insurance PR Instrument Specialists PRIn Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  4. 4. Success in Consumer Affairs Stephenson helps Family receives nearly $15K Consumer gets the Thomas helps injured consumer stave off with Stephenson’s help right coverage with scuba diver twice foreclosure A Carter County family filed a complaint Listons help A Virginia Beach woman was with the department when their son’s life seriously injured while scuba A Springfield A St. James insurance company failed to pay the benefit diving on vacation. The diving man was man, who upon their son’s death. The company notified insurance she purchased from having trouble wanted to the family that a payment would not be made a company based in Missouri with his long- enroll in a because their son hadn’t elected conversion covered treatment for any term disability Medigap coverage on his life insurance after an illness diving related accidents for up insurance plan when forced him to leave his job. Shelly worked to 52 weeks after the incident. company he became with the company and got it to allow the But it failed to disclose when he eligible for family to apply for the conversion policy the time period with the woman, who sought wrote a letter Medicare, and make a death claim. After deducting for additional treatment beyond the 52-week period. to Governor Nixon asking for was misled and ended up premiums, the family received nearly $15,000. When the company began declining claims and assistance because his family joining a Medicare Advantage stopped payment, Jeana became involved and got could lose their home. The Plan, even though a plan the company to reconsider the claims and extend governor’s office reached out to wasn’t available in his area. the department, and Shelly took $15,000 The Central Missouri Area payment. Later, the company stopped processing the claims for a second time, leaving the woman to over the case. The company was Agency on Aging and Medicare ask for further assistance from Jeana. The company requesting the man, who bought Gross gets results contacted the department and has since rectified the woman’s outstanding bills a policy through his work before asked for assistance in helping becoming disabled, repay nearly for Saline County family the man enroll in a Medigap and issued an additional payment of $18,500. $12,000 after it miscalculated A Saline County family plan. Amy pointed out a his benefit. On top of that, the had extensive fire misrepresentation in the man’s $18,500 company said if he didn’t repay damage to their home Medicare Advantage Plan, the money, it would suspend over the holidays. After which allowed him to cancel his benefits for the next year. 10 weeks of delays from the plan. After Amy obtained Thomas educates company Shelly went back and forth with its insurance company, proof of his guaranteed issue for Joplin teacher the company, and got the issue the family finally filed rights, the man was then able resolved. The company waived A Joplin teacher was having difficulty getting his a complaint with the to enroll into a Medigap plan the man’s overpayment of nearly insurance company to pay for additional damage department. Once Kim without any lapse in coverage. $11,000. found while rebuilding his home. Jeana got the became involved, the company paid $230,419 company to issue a check for more than $28,000 to to the family to rebuild their home. cover the newly discovered damage. $11,000 $230,419 $28,000In Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  5. 5. Success in Consumer Affairs Thomas sees the job through Woman gets nearly A Joplin woman, who got department help $9K with Life Policy Are you Storm Aware? after the Joplin tornado, requested additional assistance due to concerns she had with her Locator insurance company not paying her contractor’s A St. Louis woman believed entire bill. After Jeana pointed out some she was a beneficiary on a life inconsistent information in the handling of insurance policy taken out by the claim, the company decided to pay the one of her grandparents. She remainder of it. Since the department became completed the forms for the Life involved, the woman has received an additional Policy Locator and a match was $46,215. made. She received a check for $8,942. $46,215 $8,942 Backer rights a wrong, recovers nearly $9K Life Policy Locator A Benton County woman successful for filed a complaint due to an Dunklin County man improper sale of a long- term care policy. An agent A Dunklin County man got a told the woman’s husband big recovery when he utilized he couldn’t buy a policy the department’s Life Policy because of his disabilities. Locator. Once the proper forms The wife purchased a policy, and documents were submitted but the agent included her to the department, the New state website helps you prepare for severe storm season husband on it. Both assumed they were covered, information was sent along to C but when the husband needed care, his claim the state’s licensed life insurance heck out the State Emergency Management Agency’s new was denied. The woman filed a complaint, saying companies participating in the website launched in March. It includes detailed videos on how to take if her husband wasn’t covered, she shouldn’t program. A match was made shelter in different types of buildings, important information about have been paying premiums for him. After and the man received a check for tornado sirens and weather alert radios, and links to severe weather texting Sheila’s involvement, the insurance company $50,137. services that can alert you to upcoming severe weather in your area. voided the husband’s coverage and issued $8,801. $50,137 stormaware.mo.gov $8,801In Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  6. 6. Director Huff joins St. Louis Fire Department for check presentation Helps purchase life-saving equipment for firefighters Above: A St. Louis firefighter Director Huff joins as St. Louis Fire Chief Dennis Jenkerson accepts the contribution. demonstrates an escape with the EZ Scape Integrated Self Rescue Belt. F ireman’s Fund Insurance Co. and Parcel Insurance Plan in March Left: Chief Jenkerson demonstrates made a $36,949 donation to the St. Louis Fire Department. The grant equipment for Director Huff. will fund state-of-the-art escape kits that allow firefighters to safely exit upper floors of a burning building through a window. The check brings the total amount donated by Fireman’s Fund to Missouri fire departments to $1 million. Whitney Curtis photoIn Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  7. 7. up thumbs Professional engineer commends boards efficiency accomplishments from DIFP staff DIFP well ne Workplace wellness: w ss lk 2012 shaping up to be a hit T HE NEW WORKPLACE WELLNESS program has been in place for Missouri state employees for almost a year now, and they are responding. The director of wellness programs J at Missouri Consolidated Health Care Plan recently UDY KEMPKER, executive director of the Board of Architects, Professional received this positive feedback: Engineers, Professional Land Surveyors and Landscape Architects, received this letter in March from a licensee: "As a professional engineer in several states, I was pleasantly surprised a while “I want to highly commend the Wellness initiative, with Wellness back when APELSLA sent me a letter reducing my annual licensing fee due to a Ambassadors and messages. It is the most effective approach the more efficient process. Typically, government agencies and efficiency are not state has provided to me in the past 20 years prompting me to diet in the same paragraph, nor the same book for that matter. better and exercise more. This extends to my coworkers as well who participate more in wellness activities than in the past. Please At about the same time, the Tennessee board added a $400 Privilege Tax for continue the good work as I look forward to our next office wellness all professionals. Many engineers put their licenses on not active status to be activity and wellness tips.” excluded from the tax. So, the state increased the engineering licensing fee to make up the shortcomings. I was so angry, I sent the Governor of Tennessee a copy of the letter from Missouri! It now costs me $470 ($400 Privilege tax Your DIFP wellness committee wants your feedback, too. As always, please send + $70 Licensing fee) per year to maintain a license in Tennessee whereas in any comments or suggestions to DIFP wellness ambassador Travis Ford. Missouri it is $35 for two years. I am very proud to be a Missourian!"In Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  8. 8. Thumbs up "One of the best insurance Market conducts Herzing awarded departments" by national regulators group T he Insurance Regulatory Examiners Society has D ifp received a compliment from Maiden Re (a reinsurance awarded market conduct examiner II Shelly Herzing its company) wanting to let us know how professional our Rookie of the Year Scholarship for 2012. examiners are, that they worked extremely hard when they were there and did an excellent job of explaining to her what information The scholarship is awarded to four state regulators – with less they needed and why. She said that she had heard terrible things about than two years of service – who have demonstrated exceptional the Risk-focused exam but that she found it to be painless and gave our promise, professionalism and a commitment to continual department credit for it being that way. improvement. This $1,000 scholarship may be applied toward IRES-sponsored courses and seminars and travel expenses in The woman also went on to say that we are the best insurance 2012. department that she works with and that analyst/examiner Mark Griggs is very patient. She also plans to pass on how wonderful the department is Shelly Herzing to Director Huff at the next IRES meeting. Crutchfield recovers money A consumer complained she bought a long-term care policy but was unable to use the policy because the company refused to honor her claim that she needed home health assistance. The woman said if she wasnt eligible for benefits, she shouldnt have been paying premiums for all those years. With investigator II Karen Crutchfields involvement, the company agreed and refunded $1,063 for premiums paid. The woman sent Karen a thank-you note. Karen CrutchfieldIn Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.
  9. 9. Thumbs up Nelson receives alumnus award Lueckenhoff inducted into St. Louis from William Woods boxing hall of fame O ffice of Athletics I nsurance Market Executive Regulation Division Director Tim Director Angela Nelson Lueckenhoff in April was received a Graduate College inducted into the St. Louis Award from William Woods Gateway Classic Sports University, during the school’s Foundation Boxing Hall National Alumni Weekend. of Fame. The foundation The award is given to a said honorees show a graduate college alumnus commitment to making “a who has made exemplary positive impact inside and contributions to his or her outside of the boxing ring.” profession. The award noted Tim was recognized for Angela’s work on behalf of his leadership in developing national boxing officials training seminars. The consumers in the state (during foundation also said Tim was directly involved in transitioning the national her time as Consumer Affairs Association of Boxing Commissions (where he serves as president) from a Division director), her work on strictly boxing regulatory organization to a combative sports association, which the Joplin recovery efforts and now encompasses the work on implementation of the regulation of mixed autism insurance mandate. martial arts. She was nominated by teams at the divisions of Consumer Above: Tim and Joy Turner, a part-time Affairs and Market Regulation. The award is given to a graduate college inspector with the Office of Athletics since 1993, alumnus who has made exemplary who was also inducted. contributions to his or her profession. Left: Angela and Dr. Michael Westerfield, vice president and Right: Tim and Joy pose dean of the Graduate College. with their 10 fellow inductees.In Letter from Director Huff. New team members, responsibilities, Are you Storm Aware? Credit Union Commission meets here. Show me your stripes. Outreach efforts.the Director Huff educates retirees, professional designations. St. Louis Fire Department Weaver featured in bankers newsletter. DIFP hosts insurance regulators group. Ask the HRSpotlight Joplin on insurance Employee milestones. receives grant. International regulators here to learn Expert. protection. Palmer addresses autism providers. Success in Consumer Affairs. Thumbs Up. the Missouri way.

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