Faster, Stronger Crisis Response With ICS for Business

596 views
471 views

Published on

The Incident Command System (ICS) is a proven planning method that improves communications between teams and leads to a better-organized response. Originally developed for the public sector, ICS is now becoming a standard way for companies to respond to incidents. In this webinar, you'll discover how ICS works, why it benefits companies, and how it can be adapted for business use.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
596
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
24
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Faster, Stronger Crisis Response With ICS for Business

  1. 1. Faster, Stronger Crisis Response with ICS for Business Presenter: Kathleen Gleaves, CBCI, MEP Certified ICS instructor Gleaves Consulting Sponsored By Notification • Incident Management Host: Wayne Blankenbeckler, MissionMode
  2. 2. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Faster, Stronger Crisis Response Incident Command System
  3. 3. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS – What is it? • ICS is an organized, flexible, team- based system for handling critical incidents and other challenging events • Developed by the fire service in the 70’s – Mandatory for federal and state agencies to obtain federal funding of any kind – Federally required for all HazMat events
  4. 4. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS and NIMS • ICS is the Command and Control part of the NIMS plan National Incident Management (NIMS) Devised as the ultimate ideal for how our country would respond to emergencies
  5. 5. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS – Who uses it? Private Sector • Hospitals and the healthcare system • Financial institutions • Universities and many school systems • Retail/wholesale suppliers • Airports, Utilities, Government contractors Public Sector Public Safety First Responders Federal, State, County and City emergency teams
  6. 6. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions How ICS Applies to Business
  7. 7. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Ever had any of these issues in dealing with a critical incident? • Too many people reporting to one person? • Too many bosses, resulting in power struggles? • Daily organization structure unable to adapt quickly to emergency response needs? • Little or no TIMELY information? • Not sure what your short-term goals were? • No coordination with other departments or agencies?
  8. 8. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Key features of ICS • Manageable Span of Control • Modular/scalable organization • Integrated communication • Unified command structure
  9. 9. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Key features of ICS • Action Plan with specific objectives • Pre-designated and outfitted Command Centers • Resource Management
  10. 10. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS Best Practice Outline these processes before an incident and you are way ahead of the game 1. Defined triggers and assessment process
  11. 11. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS Best Practice 2. Clearly defined roles and responsibilities of first responders
  12. 12. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions ICS Best Practice 3. Ability to write an Action Plan with clear objectives SMART = Specific, Measurable, Achievable, Result-oriented and Time-based
  13. 13. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions What can ICS Do for Your Business?
  14. 14. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Where do you use ICS? • Some businesses are adopting the ICS structure to meet the Command and Control requirements in OSHA’s PSM (Process Safety Management) program and EPA’s RMP (Risk Management Program) • Critical incidents or disruptive events within your organization
  15. 15. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Why use ICS? • Develop strong relationships with your local response agencies and participate in local exercises • Become part of the larger team in a big event if you know how to fit into the structure • PS-PREP accreditation
  16. 16. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Business opportunities You are in a good position to sell your product or services, if you know who to talk to and how to make yourself known. “Safeway Seattle Division is using the ICS structure for its Incident Management Team. What Safeway Seattle has done is to plug current Safeway job titles into the various components of ICS… Using ICS as a private sector organization also helps us to better interact and communicate with county, state and federal emergency management organizations. ICS is a proven concept.” Jason Moulton, Loss Prevention, Safeway
  17. 17. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions What is the ICS Structure? Incident Commander Public Information Liaison Safety/ Security Finance Logistics Operations Planning
  18. 18. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions What is the ICS Structure?
  19. 19. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions The ICS team • Command (manages) • Operations (does) – Actually in the field doing the work • Planning (plan) – Tracking progress, planning for the next operational period, ordering resources, writing the AP • Logistics (get stuff) – Resource ordering • Finance (pays) – Pays for stuff, tracks hours
  20. 20. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Incident Commander In charge – oversees all the teams; first one in, last one out • Manages all other team members • May have several “Command Staff” positions – people who help him perform the management job
  21. 21. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Incident Commander Who is a good Incident Commander? • Trusted by Exec. Management • Decisive • Understands the business • Strong leader, but a team player
  22. 22. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Operations Does stuff – Tactical team – Field operations • Key infrastructure of the Business – Facilities – Security – IT – Safety – (Government world: it’s fire, police, medical)
  23. 23. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Planning Looks to the future to see what needs to be done next • Business Continuity staff • Key business unit operations person – Resources – Demobilization
  24. 24. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Logistics Gets stuff – Orders resources • Hotels/shelter • Food • Human needs of responders – Personnel – Staging – Supplies
  25. 25. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Finance Pays for stuff – tracks expenses and time • Risk/Insurance/Compensation claims • Accounting/Payroll • Procurement/Contract staff • Documentation staff • Insurance claims
  26. 26. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Why not executives? • They are responsible for long-term strategies and policy decisions • Approve large expenditures quickly • Media spokesperson • “The Face” of the company to outside stakeholders
  27. 27. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions How Can You Implement ICS in Your Environment?
  28. 28. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions How to implement ICS • First step is the hardest – ACCEPTANCE • Must have upper management buy-in; without it, the system won’t work • It’s tough for executives to turn over decision-making to someone else • Once approved: Pick your team, Train your team, Exercise your team, Repeat
  29. 29. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Integrating or implementing? Do you have a solid Business Continuity Plan and/or a Disaster Response Plan in place? –If so, integrating ICS into that plan is not difficult
  30. 30. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Integrating or implementing? If you do not have a Business Continuity Plan, or a Recovery Plan, you will need to build your program and write your plan using the ICS structure and process model as your Command and Control function.
  31. 31. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Faster, Stronger, Smarter • Faster – because your team is ready to go • Stronger – because you practice • Smarter – because you have a plan (with SMART objectives)
  32. 32. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions More training FEMA has several online training courses that introduce ICS to a first responder audience. Links are clickable in the PDF version of the slides. • IS-700 – NIMS overview training.fema.gov/EMIWeb/IS/is700a.asp • IS-100 – Introduction to ICS training.fema.gov/EMIWeb/IS/IS100b.asp • IS-200 – ICS for single resources/initial response training.fema.gov/EMIWeb/IS/IS200b.asp • IS-300 and 400 are instructor led, classroom courses for more complex, multi-agency responses • G 402 – ICS for executives (great starter course)
  33. 33. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Event Sponsored By Emergency Notification • Incident Management This presentation is part of a recorded webinar. To listen to the presenter, visit: www.missionmode.com/webinars info@missionmode.com www.missionmode.com
  34. 34. © Copyright 2011, Kathleen Gleaves and MissionMode Solutions Thanks for tuning in today! Kathleen Gleaves Gleaves Consulting www.GleavesConsulting.com KGleaves1@msn.com Drop me a note if you have questions or need some help.

×