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Birmingham Airport (UK) had been using time-consuming methods for coordinating operational and emergency incidents. Records were being kept by various teams in different locations and systems. It was difficult for them to get an accurate, coordinated view of what was happening throughout the airport. When an emergency occurred, the team overseeing the response was often flooded with requests for information, and they did not have the resources to manually contact everyone affected by an incident.
To solve these problems, they implemented MissionMode's emergency notification and incident management solutions. Now, the company is increasing operational efficiency, reducing costs, and improving safety with the help of MissionMode. The case study shows how.