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Best Practices for Emergency Notification Messages
 

Best Practices for Emergency Notification Messages

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When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. This presentation gives you a variety of ...

When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. This presentation gives you a variety of best practices for each communication channel. Follow these guidelines and your alert will be more successful.

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    Best Practices for Emergency Notification Messages Best Practices for Emergency Notification Messages Presentation Transcript

    • Best Practices for Emergency Notification Messages
    • Sponsored by Smarter emergency notification, incident management and mobile communication applications. www.missionmode.com
    • It’s not enough to blast a message to everyone. It’s crucial that the message is understood.
    • Most emergency notification systems can deliver to a wide range of communication channels.
    • SMS Voice Email Mobile Push Notification
    • SMS Each channel has its own limitations.
    • Guidelines for all channels
    • Identify your organization immediately in the message.
    • Restrict the amount of information to only what’s essential.
    • Use simple language and avoid complex words.
    • Immediately state the reason for the alert.
    • Convey the key information in the first sentence.
    • SMS
    • Use 2-3 short sentences. Cut ##### out unnecessary language.
    • You can exceed the 160 ##### character limit, but the alert will be received as several individual messages.
    • If you are asking for a ##### response through a simple poll, you may need to exceed the 160 character limit.
    • Some notification systems can ##### send multiple SMS messages that will be received as a single, longer message.
    • When you send a website ##### address, many tablets and smartphones will turn it into a clickable link.
    • Voice
    • ##### Keep the message under 20-30 seconds in length, if possible.
    • ##### If you are asking for a response, the message will need to be longer.
    • ##### Repeat the message.
    • ##### Communicate the gist of the message in the first 10 seconds.
    • ##### Have a hotline that people can call for more information.*
    • * With some ##### notification systems, recipients can press a button to be connected to the hotline.
    • ##### Record the message in your own voice.
    • Email
    • Use no more than two brief paragraphs, unless more detail is necessary.
    • A shorter message is more likely to be read and digested.
    • If your notification system supports HTML formatting, use bold and a font color to highlight critical information.
    • If you include a website address in the message, include “http://” at the beginning of the address.
    • Mobile Push Notifications
    • Keep the message length to 3-4 short sentences.
    • Maximum message length will vary, depending on the vendor who provides the notification app.
    • Communicate the gist of the message in the first sentence.
    • For more information, direct people to a hotline or website.
    • ##### Follow these guidelines and your alert will be more successful.
    • Best Practices for Emergency Notification Messages
    • Best Practices for Emergency Notification Messages