Email is used in place of phone and paper communication.
It is used in personal and professional settings.
Email has become a standard form of communication.
Provide clear communication.
Keep email communication safe.
Keep a polite tone.
The purpose of email etiquette:
In a professional setting, use Standard American English, punctuation, and capitalization.
In a personal setting, consider the recipient before using acronyms such as LOL or IDK .
Provide clear communication I:
Provide clear communication II:
Fill in the recipient's email address last to prevent sending unfinished or unrevised messages on accident.
Break up long messages with paragraphs or a bulleted list.
Let the recipient know if you would like a response at the end of the message.
Provide a detailed subject line so the recipient does not delete the message as junk mail.
If you do not know the recipient well, let them know how you got his/her email so they can distinguish it from junk mail.
Never ask for personal information such as SSNs, passwords, or account numbers.
Email safety I:
Consider email a public forum—once it is sent, it cannot be deleted completely.
Give out your email address with caution.
Email safety II:
Use sarcasm with caution.
Remember that the reader cannot see your facial expressions or hear your tone of voice.
In a personal setting, consider using emoticons when appropriate.
Keep a polite tone I:
Email isn’t the most personal form of communication.
Some consider it bad etiquette to send upsetting news, sensitive information, or important announcements via email.
Keep a polite tone II:
For further reference, please watch the video in the next slide.
Advanced email etiquette: