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KPIs and Metrics for Advocacy & Service Delivery
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KPIs and Metrics for Advocacy & Service Delivery

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Presented at LAI HSLG Annual Conference, April 12th 2013. ...

Presented at LAI HSLG Annual Conference, April 12th 2013.

Read the full paper at:
Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library And Information Practice, 7(4), 82-95. http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442

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KPIs and Metrics for Advocacy & Service Delivery KPIs and Metrics for Advocacy & Service Delivery Presentation Transcript

  • KPIs and Metrics to SupportAdvocacy &Service Delivery Michelle Dalton, University of Limerick @mishdalton www.michelledalton.ie #hslg2013
  • context
  • 4035 clinical queries302520151050 Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- 12 12 12 12 12 12 12 12 12 12 12 12 13 13
  • method
  • ORGANIZATIONAL MISSION KEY PERFORMANCE INDICATORS Influence on patient care / practice / policy Length of hospital staySTRATEGIC OBJECTIVES Referral to dept. Quality of patient care Staff time Risk / error reductionQuality of patient safetyEfficiency of patient care ACTIVITES & OPERATIONS (LOCAL)
  • results
  • How did the information provided by the library help?100 % of Respondents (n=28)80604020 0 It influenced my It enabled my patient It saved me time It prevented referral to It reduced errors/risk No effect/impact decision on patient to leave the hospital another department in my practice care/practice/policy sooner
  • making local evidence global
  • why publish?
  • 97% of newly qualifiedlibrarians indicated that theyintended to write for journals,newsletters and peer-reviewpublications (Bradley 2008)Bradley, F. Writing for the profession: the experience of new professionals. LibraryManagement 2008, 29(8/9), 729-745.
  • why not?
  • how & where
  • selecting a journal
  • V Imp or Imp Neither Imp/Unimp Unimp or Not imp Topical fit Peer-rev iewedPerceiv ed reputation Target readership Lev el of readership Indexed in major database Quality of rev iew process 0% 20% 40% 60% 80% 100%Source: Dalton, M (2013)
  • V Imp or Imp Neither Imp/Unimp Unimp or Not imp Green OA (no embargo)Editorial board personel Gold OA Prev iously accepted Other impact metricsPost-publication rev iew Technical features 0% 20% 40% 60% 80% 100%Source: Dalton, M (2013)
  • visibility + impact
  • A Library Writer’s Blog (Great for CFPs)http://librarywriting.blogspot.comAcademic Writing Librarians (Helen Fallon, NUIM)http://academicwritinglibrarian.blogspot.ie/Day, A. How to Get Research Published in JournalsYour peers and colleaguesOALIS – www.oalisjournal.com [Watch this space]Write a guest blog post for libfocus.com :)
  • @mishdaltonwww.michelledalton.ie thank you
  • read the paper:Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries:Developing Outcome-Based Metrics to Support Advocacy and ServiceDelivery. Evidence Based Library And Information Practice, 7(4), 82-95.http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442