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KPIs and Metrics for Advocacy & Service Delivery

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Presented at LAI HSLG Annual Conference, April 12th 2013. …

Presented at LAI HSLG Annual Conference, April 12th 2013.

Read the full paper at:
Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library And Information Practice, 7(4), 82-95. http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442

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  • Time?Skills?Confidence?Not Expected?Not Valued?
  • Transcript

    • 1. KPIs and Metrics to SupportAdvocacy &Service Delivery Michelle Dalton, University of Limerick @mishdalton www.michelledalton.ie #hslg2013
    • 2. context
    • 3. 4035 clinical queries302520151050 Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- 12 12 12 12 12 12 12 12 12 12 12 12 13 13
    • 4. method
    • 5. ORGANIZATIONAL MISSION KEY PERFORMANCE INDICATORS Influence on patient care / practice / policy Length of hospital staySTRATEGIC OBJECTIVES Referral to dept. Quality of patient care Staff time Risk / error reductionQuality of patient safetyEfficiency of patient care ACTIVITES & OPERATIONS (LOCAL)
    • 6. results
    • 7. How did the information provided by the library help?100 % of Respondents (n=28)80604020 0 It influenced my It enabled my patient It saved me time It prevented referral to It reduced errors/risk No effect/impact decision on patient to leave the hospital another department in my practice care/practice/policy sooner
    • 8. making local evidence global
    • 9. why publish?
    • 10. 97% of newly qualifiedlibrarians indicated that theyintended to write for journals,newsletters and peer-reviewpublications (Bradley 2008)Bradley, F. Writing for the profession: the experience of new professionals. LibraryManagement 2008, 29(8/9), 729-745.
    • 11. why not?
    • 12. how & where
    • 13. selecting a journal
    • 14. V Imp or Imp Neither Imp/Unimp Unimp or Not imp Topical fit Peer-rev iewedPerceiv ed reputation Target readership Lev el of readership Indexed in major database Quality of rev iew process 0% 20% 40% 60% 80% 100%Source: Dalton, M (2013)
    • 15. V Imp or Imp Neither Imp/Unimp Unimp or Not imp Green OA (no embargo)Editorial board personel Gold OA Prev iously accepted Other impact metricsPost-publication rev iew Technical features 0% 20% 40% 60% 80% 100%Source: Dalton, M (2013)
    • 16. visibility + impact
    • 17. A Library Writer’s Blog (Great for CFPs)http://librarywriting.blogspot.comAcademic Writing Librarians (Helen Fallon, NUIM)http://academicwritinglibrarian.blogspot.ie/Day, A. How to Get Research Published in JournalsYour peers and colleaguesOALIS – www.oalisjournal.com [Watch this space]Write a guest blog post for libfocus.com :)
    • 18. @mishdaltonwww.michelledalton.ie thank you
    • 19. read the paper:Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries:Developing Outcome-Based Metrics to Support Advocacy and ServiceDelivery. Evidence Based Library And Information Practice, 7(4), 82-95.http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442

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