KPIs and Metrics for Advocacy & Service Delivery
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Presented at LAI HSLG Annual Conference, April 12th 2013. ...
Presented at LAI HSLG Annual Conference, April 12th 2013.
Read the full paper at:
Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library And Information Practice, 7(4), 82-95. http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442
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