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M-Libraries: Information Use on the Move

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Presentation given at the Second International M-Libraries conference in Vancouver, 23-24 June 2009. …

Presentation given at the Second International M-Libraries conference in Vancouver, 23-24 June 2009.

Reporting on a three month research project undertaken as part of the Arcadia Fellowship at Cambridge University, this presentation will discuss the responses of library users to a short online survey about how they use information on the move. The survey of was carried out at both the Open and Cambridge universities, asking respondents about their current use of mobile information services such as text alerts, use of SMS reference services, such as Any Questions Answered, and use of the mobile internet.

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  • 1. M-Libraries: Information Use on the Move Keren Mills, arcadia@cambridge fellow
  • 2. The Arcadia Programme Cambridge University Library arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 3. Drivers, aims & scope arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 4. Barriers to M-libraries research • Perception (of cost, ease of use) • Lack of awareness • Lack of examples or prototypes • Research methods? http://www.flickr.com/photos/derekl • Sample selection arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 5. Text alerting services • 1/3 of respondents already receive text alerts From: OU Library The following items 3 of your loaned • Recommendation: Pilot are overdue. items are due for renewal. Title: The Public Please reply Domain with RENEW or Due: 09 June 2009 return them. Please reply with RENEW or return items. arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 6. Text reference services • 27% of respondents have used them and would use again • 26% might try it now that they were aware of it • Recommendation: Pilot arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk http://www.flickr.com/photos/kcolwell/
  • 7. Mobile OPAC • 55% of total respondents were in favour of being able to access the library catalogue from a mobile phone • Recommendation: Provide mobile OPAC arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 8. Mobile-friendly library website • Less than 25% of respondents access the mobile internet via their phones • Recommendation: Don’t handcraft arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 9. Library Audio Tours arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 10. Library Applications • Only 21% of respondents to this survey have downloaded applications to their phones and would do so again • But… Watch this space! arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 11. Mobile phone use in the library • Note taking • Alerts/reminders arcadia@cambridge: rethinking the role http://www.flickr.com/photos/suviko/ of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 12. Mobilizing The Open University Library • Website – www.open.ac.uk/library • Safari - http://digilab.open.ac.uk/testarea/ mobileSafari/ • OPAC arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk
  • 13. Photo credits DerekL, Mobile Library arriving in Market Square - http://www.flickr.com/photos/derekl/274 6105103/ kcolwell, Student Using Cell Phone By the Campus Lakes – http://www.flickr.com/photos/kcolwell/13 9110661/in/set-72057594123206202/ DaKaTotal, African Elephant - http://www.flickr.com/photos/dakatotal/3 085006165/ Suviko, Shh! Quiet in the Library Thank you for http://www.flickr.com/photos/suviko/346 948814/ listening
  • 14. Keren Mills k.mills@open.ac.uk www.twitter.com/mirya The Open University Library www.open.ac.uk/library arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk