Firefighting

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Firefighting

  1. 1. HOW TO DO FIREFIGHTER?
  2. 2. LOGINS One LC only has one login  username: (LC name)@co.aiesec.org  Password: LC name  Eg: usuario: andes@co.aiesec.org; clave:andes Please don’t change your passwords Login link: https://www.cg-express.com/
  3. 3. PAGINA INICIAL
  4. 4. FIRE-FIGHTING• Enter the fire-fighting space.• Select the ‘date from’ from the beginning of this year till now.• Click the numbers of ‘Open case’ to see the detail open cases that need your follow up
  5. 5. FIRE-FIGHTING• You will see the detail result• Click the ‘CG-ID’ and the case will automatically changed to in process. Please read the comments and contact the EPs
  6. 6. FIRE-FIGHTING• Rules for contacts: • Please generate your NPS Follow up email template! Be polite in the emails and be clear about the purpose: • For Promoter: • Ask what make them satisfied about AIESEC • Ask for permissions to put their pictures and stories as good case study in the social media • For Passive • Ask what they think AIESEC need to improve • What AIESEC can do to make other customer satisfied with their experience • For Detractor • Ask what is the problem that troubling them at that time • What AIESEC can do to fix the problem • Ask what they think AIESEC need to improve • What AIESEC can do to make other customer satisfied with their experience
  7. 7. FIRE-FIGHTING• After contacting the customers, please fill the following up forms: https://podio.com/webfor ms/2695892/198976 and put the case in system into ‘Closed’ status
  8. 8. LET’S START TO TAKE CARE OF OURQUALITY FROMGETTING FEEDBACK!!!If you have any question, please contact:Janet Zeng||MC VP Operation & Innovation||janet.zeng@aiesec.net

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