360 Retail IT Management


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  • 360 Retail IT Management

    1. 1. MindShare 360° Retail IT Services … .for today’s Retailer success depends on more than just the right Location & the right POS system.
    2. 2. About Us MindShare Services Company Overview
    3. 3. MindShare Services <ul><li>18 years in IT services business </li></ul><ul><li>Managing over 20,000 IP end points in India and Middle East region </li></ul><ul><li>Network Operations Center in Abu Dhabi, UAE and New Delhi, India </li></ul><ul><li>Workforce of 250 highly skilled and certified professionals and consultants </li></ul><ul><li>ISO 9000:2005 certified processes and methodology </li></ul>
    4. 4. Our Strengths <ul><li>Understanding of retail segment challenges </li></ul><ul><li>Expertise and experience in serving retail segment </li></ul><ul><li>Tailor made services for retail </li></ul><ul><li>Pan India presence for onsite support </li></ul><ul><li>Network Operations Center infrastructure, operating 365 days of the year </li></ul>
    5. 6. Are you concerned? Retail concerns: Our understanding
    6. 7. Are you concerned about <ul><li>Timely roll out of your stores? </li></ul><ul><li>IT Hardware asset theft? </li></ul><ul><li>Unauthorized software installs at stores? </li></ul><ul><li>Asset inventory? </li></ul><ul><li>Retail software support? </li></ul><ul><li>Onsite support? </li></ul>
    7. 8. Top 3 reasons to change the way you think about IT Management
    8. 9. Top 3 reasons <ul><li>Simple changes can reduce your Information Technology (IT) costs by 15%-30% </li></ul><ul><li>You need to see inside the IT “black box” to successfully control expenses </li></ul><ul><li>There are tools to help you accurately forecast IT Expenses </li></ul>
    9. 10. Executive Overview
    10. 11. Executive Overview <ul><li>Information Technology should make the CIO's and CEO’s job easier and companies more profitable </li></ul><ul><li>CIO’s are held hostage by the Information Technology that is intended to help them </li></ul><ul><li>The key is finding the correct blend of in-house and outsourced solutions that maximize utilization and cost reductions </li></ul><ul><li>360° Retail IT Services from MindShare enables CIOs and CEOs to find the “sweet spot” that results in the highest and best use of their IT resources. </li></ul>
    11. 12. MindShare 360°Retail IT Management Control and protect every hardware at stores Regaining control of IT
    12. 13. MindShare 360° Retail IT Services <ul><li>Outlets/Store roll outs </li></ul><ul><li>POS hardening </li></ul><ul><li>“ Proactive” Preventive Maintenance </li></ul><ul><li>POS uptime monitoring and reporting </li></ul><ul><li>POS application support </li></ul><ul><li>Asset Management </li></ul><ul><li>Warranty Uplift </li></ul>
    13. 14. Outlets/Store roll outs <ul><li>Timely deployment and roll out of stores & outlets across India </li></ul><ul><li>Vast experience in store roll outs for 30+ retailers </li></ul><ul><li>Expertise in all types and brands of POS equipments and retail software </li></ul><ul><li>Project management and execution </li></ul>
    14. 15. POS hardening <ul><li>Are you concerned that unauthorized software is installed in your store equipments? </li></ul><ul><ul><li>Privileges removal and Password policy </li></ul></ul><ul><ul><li>Users disabled </li></ul></ul><ul><ul><li>External storage disabled </li></ul></ul><ul><ul><li>Browser restrictions </li></ul></ul><ul><ul><li>Software Installation Restriction </li></ul></ul><ul><ul><li>Software Validity Check </li></ul></ul><ul><ul><li>Control Panel Disabled </li></ul></ul><ul><ul><li>Disable Window Media Player and more… </li></ul></ul>
    15. 16. “Proactive” Preventive Maintenance <ul><li>Security hot fixes patching </li></ul><ul><li>Forced anti virus signature file updates </li></ul><ul><li>Spy ware scan and removal </li></ul><ul><li>Cookie cleaning </li></ul><ul><li>Disk de-fragmentation </li></ul><ul><li>Hard disk monitoring </li></ul><ul><li>All tasks are done on a predefined time, in silent mode and unobtrusive to users. </li></ul>
    16. 17. POS uptime monitoring and reporting <ul><li>Are you concerned about POS equipment going down and manual billing happening resulting in pilferages? </li></ul><ul><ul><li>Monitoring, alerting of all your POS equipments across locations from its Network Operations Center (NOC) </li></ul></ul><ul><ul><li>Remediation process whenever NOC identifies a POS down. </li></ul></ul><ul><ul><li>On site and remote services during business hours covering peak business on week ends and holidays </li></ul></ul>
    17. 18. POS application support <ul><li>Does your retail software provider go shopping when your customers shop? </li></ul><ul><ul><li>Competence in most retail software to help deal with </li></ul></ul><ul><ul><ul><li>Database indexing </li></ul></ul></ul><ul><ul><ul><li>Database attachment </li></ul></ul></ul><ul><ul><ul><li>Application corruption and reloading </li></ul></ul></ul><ul><ul><li>On site and remote services during your business hours covering peak business on week ends and holidays </li></ul></ul>
    18. 19. Asset Management <ul><li>Comprehensive Asset inventory report in a predefined format every month </li></ul><ul><li>Keep tab on the assets used in the environment </li></ul><ul><li>Inventory details includes hardware, service tags, software and applications. </li></ul>
    19. 20. Warranty Uplift <ul><li>Does your hardware vendor attend a Friday evening call on Monday that too without a spare part? </li></ul><ul><ul><li>On site spare support from MindShare spare pool without waiting for your OEM Warranty </li></ul></ul><ul><ul><li>Committed service level agreement </li></ul></ul><ul><ul><li>365 days of the year </li></ul></ul>
    20. 21. Services Summary MindShare 360° Retail IT Management Services Store roll outs: Timely deployment and roll out of stores & outlets across India POS hardening: Remove un-authorized software and ensure ongoing license control and IT policy compliance. “ Proactive” Preventive Maintenance: Proactive patching, anti virus, spyware management, cookie cleaning, disk de-fragmentation and hard disk monitoring POS uptime monitoring and reporting: Ensure POS uptime and proactive troubleshooting. We provide on site and remote services during your business hours covering peak business on week ends and holidays. Helpdesk & POS application support: Database indexing, Database attachment, Application corruption and reloading, remotely/onsite 365 days of the year. Asset Management: Comprehensive Asset inventory report on demand. Inventory details includes hardware, service tags, software and applications. Warranty Uplift: Get on site spare support from MindShare spare pool without waiting for your OEM Warranty with committed service level agreement.
    21. 22. MindShare 360°Server Management “ All too often, mundane tasks only get partial attention regardless of how critical they are. Worse yet, these tasks get lost in the pile of prioritized projects and never get completed. Regaining control of IT
    22. 23. MindShare 360°Server Management <ul><li>Ensures servers are up to date with critical patches and updates </li></ul><ul><li>Frees your IT staff to work on your strategic projects </li></ul><ul><li>Monitors your servers and server events and filters out the ‘noise’ to further free up your IT staff </li></ul><ul><li>Manage & administer server </li></ul><ul><li>Diagnose AND repair many of your day-to-day server </li></ul>
    23. 24. MindShare 360°Server Management What you get <ul><li>24x7 monitoring, analysis and escalation </li></ul><ul><li>Anti-Virus Management </li></ul><ul><li>Patch Management </li></ul><ul><li>Service Pack Installation </li></ul><ul><li>Early Warning and alerting </li></ul><ul><li>Backup Management </li></ul><ul><li>Server and applications Administration </li></ul><ul><li>Trend reporting </li></ul><ul><li>Integrated dashboard portal access </li></ul><ul><li>Service Level Agreement (SLA) Monitoring and Reporting </li></ul><ul><li>Automated web-based SLA report </li></ul><ul><li>Server trend analysis and reporting </li></ul>
    24. 25. MindShare 360° Desktop Management “ Workstations are like screen doors into your network. If you don’t maintain them, bugs get in. Like screen doors, they need continual maintenance”. Regaining control of IT
    25. 26. MindShare 360°Desktop Management <ul><li>Maintains Workstations and keeps them running like new </li></ul><ul><li>Protects your network with aggressive virus and spam detection, prevention and removal </li></ul><ul><li>Insures your compliance with asset tracking and reporting </li></ul><ul><li>Secures your network with proactive Microsoft patch management </li></ul><ul><li>Deploys critical business software </li></ul><ul><li>Enables secure desktop control and Remote Worker </li></ul>
    26. 27. MindShare 360°Desktop Management <ul><li>Here’s another compelling reason to ensure your network stays up-to-date with the latest security patches </li></ul><ul><ul><li>Most hackers do not discover these security loopholes on their own </li></ul></ul><ul><ul><li>Instead, they learn about them when Microsoft (or any other software vendor for that matter) announces the vulnerability and issues an update </li></ul></ul>
    27. 28. MindShare 360°Desktop Management What you get <ul><li>Asset Management (Hardware and Software) </li></ul><ul><li>Patch Management </li></ul><ul><li>Temporary file deletion </li></ul><ul><li>Disk de-fragmentation </li></ul><ul><li>Anti Virus Management </li></ul><ul><li>Spy ware management </li></ul><ul><li>Desktop hardening </li></ul><ul><li>Software deployment </li></ul><ul><li>Remote trouble shooting </li></ul><ul><li>Service desk support </li></ul><ul><li>Reporting </li></ul><ul><li>Audits </li></ul><ul><li>Helpdesk and trouble ticketing System access </li></ul><ul><li>Service Level Agreement based services </li></ul>
    28. 29. MindShare 360° Network & Security “ An overworked IT staff trying to stay on top of intrusion prevention and detection is like using duct tape to patch a leaky pipe.” Regaining control of IT
    29. 30. Hackers Love to Attack Businesses <ul><li>Security is a real problem for businesses. Many simply cannot afford to hire additional 24/7/365 IT staff. </li></ul><ul><li>So their IT security suffers. Hackers and Internet pirates don’t just know this, they depend on it. They love it. It makes your business their next target.” </li></ul>
    30. 31. MindShare 360°Security Services <ul><li>Addresses two essential functions: – Intrusion Prevention – Intrusion Detection </li></ul><ul><li>Includes all hardware, software and monitoring </li></ul><ul><ul><li>Monitors your network security 24/7/365 </li></ul></ul><ul><ul><li>Takes No breaks, No sick days, and No vacations </li></ul></ul><ul><ul><li>Stops attacks at the firewall </li></ul></ul><ul><ul><li>Immediately Detects and Shuts Down intrusions that sneak past the firewall </li></ul></ul>
    31. 32. MindShare 360°Network & Security Management: What you get <ul><li>24 X 7 Monitoring of devices </li></ul><ul><li>Traffic management on LAN and WAN </li></ul><ul><li>Problem resolution </li></ul><ul><li>Network device Administration </li></ul><ul><li>Firewall management </li></ul><ul><li>Intrusion detection and prevention </li></ul><ul><li>External vulnerability reporting </li></ul><ul><li>Configuration management </li></ul><ul><li>Change management </li></ul><ul><li>Sys Logs </li></ul><ul><li>Performance and SLA reporting </li></ul><ul><li>Portal dashboard access </li></ul>
    32. 33. How we do it?
    33. 34. MindShare IT Infrastructure Management Methodology D-DUO
    34. 35. MindShare 360° Managed Services is right for you! Only you know if
    35. 36. Ask yourself <ul><li>Do you want to cut IT costs by 30%-50%? </li></ul><ul><li>Do you want the flexibility to Quickly adjust IT spend to current conditions? </li></ul><ul><li>Do you want all the benefits of a 365 Days IT Department WITHOUT the high cost? </li></ul><ul><li>Would like to be able to accurately forecast IT expenses and budgets? </li></ul><ul><li>Do you want to sleep easier because you know your network and data are secure? </li></ul><ul><li>Did you answer YES to any of the above questions? </li></ul>
    36. 37. Do you Qualify for MindShare 360°Managed Services?
    37. 38. Do You Qualify For 360°Managed Services <ul><li>MindShare will only accept your business if we can do one or more (preferably all) of the following: </li></ul><ul><ul><li>Reduce your total operating costs </li></ul></ul><ul><ul><li>Improve your network reliability and security </li></ul></ul><ul><ul><li>Give you the tools to look inside and manage the IT black box </li></ul></ul><ul><ul><li>Give you the tools to adequately predict and budget your IT expenditures </li></ul></ul>
    38. 39. Questions?