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Bank innovators lab day program final (printer spread)



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  • 1. Bank Innovators Council Lab Day 13 February 2014 – Level39 About the Bank Innovators Council The Bank Innovators Council is a membership organization that helps support, promote and facilitate innovation within and amongst its member banks. The Council provides opportunities for members to pool their resources to develop and test new ideas outside of the day-to-day demands of their existing businesses, in ways they could not do alone. BankersHub © 2014-
  • 2. 13 February 2014 BANK INNOVATORS UNITE! Whether you are a banker, a FinTech start-up, a service provider, designer, or technologist, we need all of you. The industry needs all of you. The future of banking needs all of you. You are the best and the brightest and we are honoured to have you here today at our Bank Innovators Council Lab Day. Before we get to our formal remarks, wait… formal remarks here, but we do want to make just a few thank-you’s: Level39 – You are an incredible host. Thank you for being so gracious and for inspiring so many bank and FinTech innovators. ● Brett King – It is an honour to have you with us. You are revolutionising banking and we could not be more pleased to have you join us. ● Mariela Atanassova – From our first meeting to our event today, every conversation with you has been inspiring and enlightening. ● We founded the Bank Innovators Council last year with one simple goal in mind – helping bank innovators move from talk to action. With partners such as BankersHub, Innovation Agency, Finovate, Level39, NextBank and Yodlee, this dream is set to become reality. And it all kicks off at our Lab Day here in London. JP Nicols/Co-Founder Will Trout/Co-Founder
  • 3. Lab Day Agenda (Afternoon) 12:30 Lunch 13:30 Workshop part 2: Innovative Solutions During this part, we will pair identified issues from part 1 with solutions that exist in the start up world that can address them. We will examine how banks can use these ideas to assemble best of breed solutions to their customer engagement issues. Through a close explorative discussion between startups, bankers and experts we will identify where the ideas fall short and what is the missing functionality. 14:45 Workshop part 3: Barriers to Adoption We will identify what are the barriers to adoption of new technologies in the financial industry, why banks aren’t making better use of the FinTech innovation happening around them, and we’ll brainstorm ideas on ways to address them effectively. 15:45 Wrap up, Conclusions of the workshop, Next Steps and Closing Remarks 16:00 End About Mariela Atanassova Mariela Atanassova is a co-founder of Innotribe, SWIFT’s initiative for collaborative innovation in the financial industry. For the last six years, she has been working as an innovation facilitator in the financial industry, mixing design thinking with different facilitation techniques, gamestorming and group processes, to help groups work together, learn, create and innovate. With 10+ years of experience in the Financial Industry (including leading more than 300 workshops and conferences), her expertise includes design thinking and systems thinking applied to group interactions and workshops, as well as designing and facilitating distributed processes for large groups (analysis, idea generation, decision making, etc.), visual thinking (graphic facilitation), strategic thinking and collaboration/crowd sourcing techniques. About Level39 Level39 is Europe’s largest accelerator space for finance, retail and future cities tech companies. Occupying the entire 39th floor of the iconic One Canada Square building at Canary Wharf, Level39 was opened by Boris Johnson, Mayor of London, in March 2013, and has quickly become an important part of London’s booming Tech City. At Level39, we put our high potential entrepreneurs in the same space as some of the world’s most influential technology buyers and investors, accelerating their traction and access to markets. Level39 also creates & hosts accelerator programmes and curates a busy events calendar. It is our aim to fuse London’s finance and technology sectors, enhancing London’s position as the digital capital of Europe and helping the positive transformation of the finance sector. Twitter: @Level39CW
  • 4. BankersHub Breakfast and Networking 9:00 Welcome and opening remarks Bank Innovators Council: its goals and ambitions JP Nicols & Will Trout About this workshop: objectives and agenda for the day Mariela Atanassova The New Customer: Customer Experience and Retention in the Face of Digital Disruption Brett King 10:00 Workshop part 1: Disruptions in the Customer Experience and Retention Partners 8:00 9:15 Silver Sponsor Lab Day Agenda (Morning) Gold Sponsor Thank you to our sponsors and partners! Using data from different industry reports, we will map out 3 customer segments: retail, SME and corporate treasurers/customers. We will look at the typical customer persona and the drivers that motivate their choice of banking services. We will examine what are the difficulties banks face today with customer engagement and retention, and how are these motivated by the changing customer needs. The workshop will conclude with a group wrap up, sharing the work of all breakout groups. About Brett King Visit to learn about our next Lab Day on May 1 in San Jose and other live and virtual events. Brett King is a global bestselling author, a well known futurist and speaker, the host of the “BREAKING BANK$” Radio Show on Voice America (an Internet Talk Radio Network with over 9 million monthly listeners) and the founder of the start-up “Moven”. King was voted as American Banker’s Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 “coolest brands in banking”. BANK 3.0 (in 8 languages) has been topping the charts in the US, UK, China, Canada, Germany, Japan and France since its release late in 2012. His latest book, Breaking Banks, is due out early 2014 with Wiley. He is widely considered the world’s foremost expert on retail banking innovation today. /Twitter: @BrettKing