THE HUMAN FACTOR OF SUPERVISION DYNAMICS <ul><li>Presented by:  </li></ul><ul><li>Mr. TRAN MINH TAN, MSSW </li></ul>
Outline <ul><li>1. Supervisor </li></ul><ul><ul><li>Roles </li></ul></ul><ul><ul><li>Needs </li></ul></ul><ul><ul><li>Acco...
<ul><li>2. Supervisee </li></ul><ul><ul><li>Roles </li></ul></ul><ul><ul><li>Needs </li></ul></ul><ul><ul><li>Motivation <...
Outline <ul><li>3. The Supervisory Relationship </li></ul><ul><ul><li>Supervisee and clients </li></ul></ul><ul><ul><li>Cl...
Outline <ul><li>Effective supervisory relationship </li></ul><ul><ul><li>For Supervisee </li></ul></ul><ul><ul><li>For Sup...
Outline <ul><ul><li>4.  The concept of emotional bank account </li></ul></ul><ul><ul><li>5. Harmonizing organizational and...
1. Supervisor’s roles <ul><ul><ul><li>A counselor giving support </li></ul></ul></ul><ul><ul><ul><li>An educator helping y...
Bernard 1979; Hess 1980; Howkins 1982; Holloway 1984, 1995; Ellis and Dell 1986; Carroll 1996 <ul><li>Teacher </li></ul><u...
<ul><ul><ul><ul><li>Professional knowledge, skills, etc </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Good working environm...
Professional needs <ul><ul><ul><ul><li>Higher payment  </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Creative in order to f...
Personal needs <ul><ul><ul><ul><li>Family </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Friends </li></ul></ul></ul></ul><u...
Accountabilities <ul><ul><ul><li>With higher management </li></ul></ul></ul><ul><ul><ul><li>With partners </li></ul></ul><...
Self-nurturance and growth <ul><ul><ul><li>Updated himself/ herself by reading books, magazines, newspapers </li></ul></ul...
2. Supervisee’s roles <ul><li>Leaner / </li></ul><ul><li>To be monitored/ </li></ul><ul><li>To be counseled/ </li></ul><ul...
Professional needs <ul><ul><ul><ul><li>Good working environment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Responsibilit...
Professional needs <ul><ul><ul><ul><li>Learn from other’s failures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>A good and...
Personal needs <ul><ul><ul><ul><li>Family </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Friends </li></ul></ul></ul></ul><u...
Motivation <ul><ul><ul><li>Feeling good with his work </li></ul></ul></ul><ul><ul><ul><li>Chances to improve knowledge and...
Accountabilities <ul><ul><ul><li>To direct supervisor </li></ul></ul></ul><ul><ul><ul><li>To the partners </li></ul></ul><...
Growth <ul><ul><ul><li>Always be optimistic, to see opportunities in difficulties not problems in difficulties.  </li></ul...
Different types of supervisees <ul><ul><ul><li>Staff </li></ul></ul></ul><ul><ul><ul><li>Student </li></ul></ul></ul><ul><...
3. The supervisory relationship <ul><ul><li>One to one </li></ul></ul><ul><ul><li>One to many  </li></ul></ul><ul><ul><li>...
Supervisee and clients <ul><ul><li>In this worker-client relationship, supervisees use the knowledge they have acquires fr...
Client and agency <ul><ul><li>The process of social work supervision in an agency is affected by the agency’s organization...
Supervisor and supervisee <ul><li>As a “middle person”, a mediator and a liaison between the agency and the supervisee. On...
Effective supervisory relationship
For Supervisee <ul><li>Show respect </li></ul><ul><li>Do our best </li></ul><ul><li>Give honest feedback </li></ul><ul><li...
For Supervisor <ul><li>Listen to supervisees </li></ul><ul><li>Talk to supervisees </li></ul><ul><li>Respect supervisee </...
The concept of emotional bank account <ul><li>An emotional bank account is an account that you have with everyone you know...
<ul><li>The balance in your account is the amount of trust that’s been built up in a relationship, the more trust the high...
Deposits <ul><li>Clear expectations </li></ul><ul><li>Kindness, courtesy </li></ul><ul><li>Making/keeping promises </li></...
Deposits <ul><li>Exercising patience with others </li></ul><ul><li>Distinguishing between person and behavior </li></ul><u...
Deposits <ul><li>Being open to the influence of others </li></ul><ul><li>Accepting the person and the situation </li></ul>...
Withdrawals <ul><li>Unclear expectations </li></ul><ul><li>Unkindness, discourtesy </li></ul><ul><li>Breaking promises </l...
Withdrawals <ul><li>Being defensive </li></ul><ul><li>Not rewarding others </li></ul><ul><li>Not admitting mistakes </li><...
Withdrawals <ul><li>Sending mixed messages </li></ul><ul><li>Showing a lack of courage </li></ul><ul><li>Taking advantage ...
Six major deposits <ul><li>Understanding the Individual </li></ul><ul><li>Attending to the Little Things </li></ul><ul><li...
Harmonizing organizational and personal needs <ul><li>How to present for result-oriented allocation of time, energy, and  ...
<ul><li>A manager   is constantly faced with seeking the proper harmony and balance   between his own needs and desires, t...
How ? <ul><li>Set the proper objectives and make step-by-step project plans to   meet those objectives  </li></ul><ul><li>...
<ul><li>Balance my professional needs and personal needs </li></ul><ul><li>My personal vision should have compliance with ...
<ul><li>Maraming salamat po </li></ul>
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The Human Factor Of Supervisory Dynamics

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Supervision relationship, emotional bank account, harmonizing professional and personal needs

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The Human Factor Of Supervisory Dynamics

  1. 1. THE HUMAN FACTOR OF SUPERVISION DYNAMICS <ul><li>Presented by: </li></ul><ul><li>Mr. TRAN MINH TAN, MSSW </li></ul>
  2. 2. Outline <ul><li>1. Supervisor </li></ul><ul><ul><li>Roles </li></ul></ul><ul><ul><li>Needs </li></ul></ul><ul><ul><li>Accountabilities </li></ul></ul><ul><ul><li>Self-nurturance and growth </li></ul></ul>
  3. 3. <ul><li>2. Supervisee </li></ul><ul><ul><li>Roles </li></ul></ul><ul><ul><li>Needs </li></ul></ul><ul><ul><li>Motivation </li></ul></ul><ul><ul><li>Accountabilities </li></ul></ul><ul><ul><li>Growth </li></ul></ul><ul><ul><li>Different types of supervisee </li></ul></ul>Outline
  4. 4. Outline <ul><li>3. The Supervisory Relationship </li></ul><ul><ul><li>Supervisee and clients </li></ul></ul><ul><ul><li>Client and agency </li></ul></ul><ul><ul><li>Supervisor and supervisee </li></ul></ul>
  5. 5. Outline <ul><li>Effective supervisory relationship </li></ul><ul><ul><li>For Supervisee </li></ul></ul><ul><ul><li>For Supervisor </li></ul></ul>
  6. 6. Outline <ul><ul><li>4. The concept of emotional bank account </li></ul></ul><ul><ul><li>5. Harmonizing organizational and personal needs </li></ul></ul>
  7. 7. 1. Supervisor’s roles <ul><ul><ul><li>A counselor giving support </li></ul></ul></ul><ul><ul><ul><li>An educator helping your supervisees learn and develop </li></ul></ul></ul><ul><ul><ul><li>A manager with responsibilities for the quality of the work supervisee is doing with their clients </li></ul></ul></ul><ul><ul><ul><li>A manager or consultant with responsibilities to the organization which paying for the supervision </li></ul></ul></ul><ul><ul><ul><li>(According to Peter Howkins and Robin Sholet) </li></ul></ul></ul>
  8. 8. Bernard 1979; Hess 1980; Howkins 1982; Holloway 1984, 1995; Ellis and Dell 1986; Carroll 1996 <ul><li>Teacher </li></ul><ul><li>Monitor educator </li></ul><ul><li>Counselor </li></ul><ul><li>Coach </li></ul><ul><li>Colleague </li></ul><ul><li>Boss </li></ul><ul><li>Expert technician </li></ul><ul><li>Manager of administration and relationship </li></ul>
  9. 9. <ul><ul><ul><ul><li>Professional knowledge, skills, etc </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Good working environment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Responsibilities and power </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To be respected </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Professional working equipments </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Clear working regulation/ job description </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Co-operation from colleagues and higher level management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Promotion </li></ul></ul></ul></ul>Professional needs
  10. 10. Professional needs <ul><ul><ul><ul><li>Higher payment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Creative in order to find out the best way to complete tasks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Learn from other’s failures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>A good and long relationship with partner </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Update professional knowledge </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Feedbacks from supervisees and others </li></ul></ul></ul></ul>
  11. 11. Personal needs <ul><ul><ul><ul><li>Family </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Friends </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Suitable jobs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Entertainment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Income </li></ul></ul></ul></ul>
  12. 12. Accountabilities <ul><ul><ul><li>With higher management </li></ul></ul></ul><ul><ul><ul><li>With partners </li></ul></ul></ul><ul><ul><ul><li>With supervisee </li></ul></ul></ul><ul><ul><ul><li>With clients </li></ul></ul></ul>
  13. 13. Self-nurturance and growth <ul><ul><ul><li>Updated himself/ herself by reading books, magazines, newspapers </li></ul></ul></ul><ul><ul><ul><li>Apply new technology/ strategies </li></ul></ul></ul><ul><ul><ul><li>Reading actual cases/ </li></ul></ul></ul><ul><ul><ul><li>Being supervised by friends/boss </li></ul></ul></ul><ul><ul><ul><li>Get suggestions from friends/boss </li></ul></ul></ul><ul><ul><ul><li>Supervisory meeting/ exchange/ sharing experiences </li></ul></ul></ul><ul><ul><ul><li>Review theory regularly </li></ul></ul></ul>
  14. 14. 2. Supervisee’s roles <ul><li>Leaner / </li></ul><ul><li>To be monitored/ </li></ul><ul><li>To be counseled/ </li></ul><ul><li>To be coached / </li></ul><ul><li>Colleague/colleague </li></ul><ul><li>Staff / </li></ul><ul><li>Junior/ </li></ul>
  15. 15. Professional needs <ul><ul><ul><ul><li>Good working environment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Responsibilities and power </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To be respected </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Professional working equipments </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Clear working regulations/ job description </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Co-operation from colleagues and higher level management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Promotion </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Higher payment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Creative in order to find out the best way to complete tasks </li></ul></ul></ul></ul>
  16. 16. Professional needs <ul><ul><ul><ul><li>Learn from other’s failures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>A good and long relationship with partner </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Update professional knowledge </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Feedbacks from supervisees and others </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Supports from supervisors </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To be treated fairly/ equally </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To be trained to improve professional knowledge </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Feedbacks from colleagues and clients to improve himself </li></ul></ul></ul></ul>
  17. 17. Personal needs <ul><ul><ul><ul><li>Family </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Friends </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Suitable jobs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Entertainment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Income </li></ul></ul></ul></ul>
  18. 18. Motivation <ul><ul><ul><li>Feeling good with his work </li></ul></ul></ul><ul><ul><ul><li>Chances to improve knowledge and skills through trainings and workshops </li></ul></ul></ul><ul><ul><ul><li>Promotion </li></ul></ul></ul><ul><ul><ul><li>Salary </li></ul></ul></ul><ul><ul><ul><li>Support, sympathy and encourage from supervisor </li></ul></ul></ul>
  19. 19. Accountabilities <ul><ul><ul><li>To direct supervisor </li></ul></ul></ul><ul><ul><ul><li>To the partners </li></ul></ul></ul><ul><ul><ul><li>To clients </li></ul></ul></ul>
  20. 20. Growth <ul><ul><ul><li>Always be optimistic, to see opportunities in difficulties not problems in difficulties. </li></ul></ul></ul><ul><ul><ul><li>Take challenges </li></ul></ul></ul><ul><ul><ul><li>Consult with supervisor regularly </li></ul></ul></ul><ul><ul><ul><li>Updated himself/ herself by reading books, magazines, newspapers </li></ul></ul></ul><ul><ul><ul><li>Apply new technology/ strategies </li></ul></ul></ul><ul><ul><ul><li>Reading actual cases/ </li></ul></ul></ul><ul><ul><ul><li>Being supervised by friends/boss </li></ul></ul></ul><ul><ul><ul><li>Be open for suggestions from friends/boss </li></ul></ul></ul><ul><ul><ul><li>Supervisory meeting/ exchange/ sharing experiences </li></ul></ul></ul><ul><ul><ul><li>Review theory regularly </li></ul></ul></ul>
  21. 21. Different types of supervisees <ul><ul><ul><li>Staff </li></ul></ul></ul><ul><ul><ul><li>Student </li></ul></ul></ul><ul><ul><ul><li>Paraprofessional </li></ul></ul></ul><ul><ul><ul><li>Volunteer </li></ul></ul></ul>
  22. 22. 3. The supervisory relationship <ul><ul><li>One to one </li></ul></ul><ul><ul><li>One to many </li></ul></ul><ul><ul><li>Many to one </li></ul></ul>
  23. 23. Supervisee and clients <ul><ul><li>In this worker-client relationship, supervisees use the knowledge they have acquires from their professional training, and follow the advice given by their supervisors to achieve the intervention objectives </li></ul></ul>
  24. 24. Client and agency <ul><ul><li>The process of social work supervision in an agency is affected by the agency’s organizational goals, structure, policy procedures, service setting, and climate. All are related to the culture of the task environment of the organization </li></ul></ul>
  25. 25. Supervisor and supervisee <ul><li>As a “middle person”, a mediator and a liaison between the agency and the supervisee. On the one hand, supervisors are administrators and, as such, members of the agency’s management; on the other hand, they are the most senior frontline supervisee. Supervisors have to play various roles in order to fulfill their responsibilities </li></ul>
  26. 26. Effective supervisory relationship
  27. 27. For Supervisee <ul><li>Show respect </li></ul><ul><li>Do our best </li></ul><ul><li>Give honest feedback </li></ul><ul><li>Don't try to hide problems </li></ul><ul><li>Maintain boundaries </li></ul><ul><li>Be positive </li></ul><ul><li>Manage anger </li></ul><ul><li>Embrace strengths </li></ul><ul><li>Face shortcomings </li></ul>
  28. 28. For Supervisor <ul><li>Listen to supervisees </li></ul><ul><li>Talk to supervisees </li></ul><ul><li>Respect supervisee </li></ul><ul><li>Expect responsibility </li></ul>
  29. 29. The concept of emotional bank account <ul><li>An emotional bank account is an account that you have with everyone you know, in particular friends, family and loved ones.  You make deposits by doing something nice and meaningful to or for that person and you make withdrawals when you hurt them or treat them badly.  </li></ul>
  30. 30. <ul><li>The balance in your account is the amount of trust that’s been built up in a relationship, the more trust the higher the balance.  Just like a monetary account, you want this account to have a large balance so that the relationship you have with that person is a high trust relationship </li></ul>Emotional bank account
  31. 31. Deposits <ul><li>Clear expectations </li></ul><ul><li>Kindness, courtesy </li></ul><ul><li>Making/keeping promises </li></ul><ul><li>Loyalty to the absent (don’t talk negatively about them) </li></ul><ul><li>Apologies </li></ul><ul><li>Seeking first to understand </li></ul><ul><li>Accepting responsibility </li></ul>
  32. 32. Deposits <ul><li>Exercising patience with others </li></ul><ul><li>Distinguishing between person and behavior </li></ul><ul><li>Assuming the best of others </li></ul><ul><li>Rewarding open, honest questions and feelings </li></ul><ul><li>Admitting mistakes, apologizing, ask for forgiveness </li></ul><ul><li>Renewing your commitments to others </li></ul>
  33. 33. Deposits <ul><li>Being open to the influence of others </li></ul><ul><li>Accepting the person and the situation </li></ul><ul><li>Agreeing on the limits, expectations, consequences </li></ul><ul><li>Being there for others </li></ul><ul><li>Letting natural consequences teach </li></ul><ul><li>Help others find solutions to problems </li></ul>
  34. 34. Withdrawals <ul><li>Unclear expectations </li></ul><ul><li>Unkindness, discourtesy </li></ul><ul><li>Breaking promises </li></ul><ul><li>Disloyalty, duplicity </li></ul><ul><li>Pridefulness </li></ul><ul><li>Seeking first to be understood </li></ul><ul><li>Blaming others </li></ul><ul><li>Manipulating </li></ul><ul><li>Thinking win-lose </li></ul>
  35. 35. Withdrawals <ul><li>Being defensive </li></ul><ul><li>Not rewarding others </li></ul><ul><li>Not admitting mistakes </li></ul><ul><li>Being dishonest </li></ul><ul><li>Showing favoritism </li></ul><ul><li>Not giving credit </li></ul>
  36. 36. Withdrawals <ul><li>Sending mixed messages </li></ul><ul><li>Showing a lack of courage </li></ul><ul><li>Taking advantage of others </li></ul><ul><li>Blame others for mistakes </li></ul>
  37. 37. Six major deposits <ul><li>Understanding the Individual </li></ul><ul><li>Attending to the Little Things </li></ul><ul><li>Keeping Commitments </li></ul><ul><li>Clarifying Expectations </li></ul><ul><li>Showing Personal Integrity </li></ul><ul><li>Apologizing sincerely when you make a withdrawal </li></ul>
  38. 38. Harmonizing organizational and personal needs <ul><li>How to present for result-oriented allocation of time, energy, and resources between the three important forces controlling any manager's life: himself, his family and friends, and his organization. </li></ul>
  39. 39. <ul><li>A manager is constantly faced with seeking the proper harmony and balance between his own needs and desires, the needs of his family and the objectives of the organization for which he works. </li></ul>
  40. 40. How ? <ul><li>Set the proper objectives and make step-by-step project plans to meet those objectives </li></ul><ul><li>Time management skills </li></ul><ul><li>Be active to control your works, not be controlled by works </li></ul>
  41. 41. <ul><li>Balance my professional needs and personal needs </li></ul><ul><li>My personal vision should have compliance with organizational vision </li></ul>
  42. 42. <ul><li>Maraming salamat po </li></ul>
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