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A Social Help Center provides the social publishing endpoint that your documentation needs to deliver on the needs and demands of your users. These days, users aren’t getting help the way they used t...

A Social Help Center provides the social publishing endpoint that your documentation needs to deliver on the needs and demands of your users. These days, users aren’t getting help the way they used to. By layering a Social Help Center atop CCMS's like SDL Trisoft and IXIAsoft your help and product documentation is able to meet and exceed your internal and external customer expectations.

MindTouch, a Social Help Center, delivers these immediate benefits:
* Higher customer satisfaction scores
** Improved user assistance with deflection in a social learning environment
* Dramatic improvements to SEO
** Best practices SEO automated, also new tools for targeting marketing keywords by using help and product content
* Intelligence that informs content, product and marketing strategy
** Behavioral analytics
* Out of the box support ticketing integration
** Push relevant articles into the hands of support agents real-time to improve the quality and timeliness of responses
* Better product user experience
** In-product contextual help (F1)
* Happier customers
** Customer feedback and an effective online help center

Creating a Social Help Center with MindTouch atop your existing publishing pipeline will make your existing investments more valuable and actually create revenue opportunities. We’ve seen this with every one of our customers that have layered MindTouch atop their CCMS’s. You can learn more about the capabilities available in MindTouch by visiting http://mindtouch.com/info