MindTouch All Hands 2011 3 18

Let's Be Awesome And Deliver Exceptional Experiences

Product Help
Should be more exceptional than marketing materials

help1.0

help2.0

MindTouch makes the world's most respected social knowledge base.
We power purpose-built help 2.0 communities that connect companies with their customers.
Millions use our software every day.

Help 2.0 Bridges Traditional Tools with Social and Analytics
Desktop Authoring
and Traditional Support Tools
Analytics
Providing a bridge for social/community capabilities and analytics
People and Social Tools

The Help 2.0 Revolution Will Be Documented, Socially.
Lower support costs
Ticket deflection, call time
Improve quality of support
Actionable insights into
Customers and users
Help effectiveness
Product, Marketing, Sales

F1
Subtitle for F1 section to start

Social Knowledge base
and
Contextual help
One definitive source—used everywhere

A Social Knowledge Base
Wiki-style collaborative authoring
Content moderation and workflows
Community scoring and feedback
Content Curation Analytics
Adaptive Search

Code name: F1
An embed away
Button (or page fold)
Stylized hyperlink

Code name: F1
Contextual social help

Code name: F1
Quora X Digg
I have a question, or answer
I know where there is relevant content on this topic

Code name: F1
Content recommendation
Based on behavior
Based on social insights

Badging

Questing

Let's Be Awesome And Deliver Awesome Exceptional Experiences

MindTouch All Hands 2011 3 18

by MindTouch on Mar 21, 2011

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MindTouch All Hands 2011 3 18 — Presentation Transcript