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Government Digital Service - Changing by Doing
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Government Digital Service - Changing by Doing

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Tom Loosemore (@tomskitomski) spoke at ProductTank in October 2011 about how the UK's Government Digital Services team have: ...

Tom Loosemore (@tomskitomski) spoke at ProductTank in October 2011 about how the UK's Government Digital Services team have:

1) Tested, in public, a prototype of a new, single UK Government website.

2) Designed & built a UK Government website using open, agile, multi-disciplinary product development techniques and technologies, shaped by an obsession with meeting user needs.

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Government Digital Service - Changing by Doing Government Digital Service - Changing by Doing Presentation Transcript

  • Government Digital Service Putting the public first, in delivering digital public services alpha.gov.uk Thinking By Doing Changing by Doing Tom Loosemore Wednesday 18 th October2011
  • 20/10/11 alpha.gov.uk Reinventing gov.uk
  • 20/10/11 Martha Lane Fox: Digital Champion
  • 20/10/11 Martha Lane Fox review of gov.uk
  • 20/10/11
  • Martha’s Recommendations
    • Fix transactions (digital by default, iterate, consistent UX)
    • Fix publishing (single domain, consistent UX, shared platform)
    • Go wholesale, not just retail (APIs, partnerships)
    • New CEO Digital (with powers & means to deliver above)
    20/10/11
  • January 2011: Where to start?
    • What? Return to 1 st principles for a new gov.uk product
    • +
    • How? Digital culture shock to civil service
    • =
    • Do an alpha version of new single gov.uk website. In public.
    20/10/11
  • Alpha.gov.uk Project Objectives
    • To test, in public, a prototype of a new, single UK Government website.
    • To design & build a UK Government website using open, agile, multi-disciplinary product development techniques and technologies, shaped by an obsession with meeting user needs.
    20/10/11
  • Alpha.gov.uk Project Objectives
    • To test, in public, a prototype of a new, single UK Government website.
    • To design & build a UK Government website using open, agile, multi-disciplinary product development techniques and technologies, shaped by an obsession with meeting user needs.
    20/10/11
  • 20/10/11 alpha.gov.uk Reinventing gov.uk
  • 20/10/11 alpha.gov.uk Reinventing gov.uk
  •  
  •  
  • 20/10/11 alpha.gov.uk Reinventing gov.uk
  • Alpha.gov.uk Project Objectives
    • To test, in public, a prototype of a new, single UK Government website.
    • To design & build a UK Government website using open, agile, multi-disciplinary product development techniques and technologies, shaped by an obsession with meeting user needs.
    20/10/11
  • Get Space… Team… Bandwidth… 20/10/11
  • Get Permission… Budget… Blog… Launch date 20/10/11
  • “ Data Trumps Intuition” 20/10/11
  • “ Top 100 User Needs” 20/10/11
  • “ Rules matter” 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • 20/10/11
  • “ Beware the category error”
  • “ Be agile with agile”
  • “ Sketching Trumps Specification”
  • “ We Got Satisfaction with GetSatisfaction”
  • “ Developing in the open works”
  • Next? To the Beta!
  • The Needotron…
  • Do the ‘build on APIs’ thing properly
  • Properly usable by all…
  • Get Team…. Creature Conditions…. Cherish Culture…
  • Government Digital Service Putting the public first, in delivering digital public services Thank you digital.cabinetoffice.gov.uk [email_address] @tomskitomski