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Global HR Forum 2010 October 26-28
Standard for learning services providers:Standard for learning services providers:
its ...
Global HR Forum 2010 October 26-28 2Thomas Rau
Standard for learning services providers:Standard for learning services pro...
Global HR Forum 2010 October 26-28 3Thomas Rau
RKW – German center for
productivity and innovation
Founded in 1921
An inde...
Global HR Forum 2010 October 26-28 4Thomas Rau
The RKW supports and provides services for SMEs in order to
enhance the reg...
Global HR Forum 2010 October 26-28 5Thomas Rau
Standard for learning services providers:Standard for learning services pro...
Global HR Forum 2010 October 26-28 6Thomas Rau
ISO standards published
2002
2003
2004
2005
2006
2007
2008
2009
889   
995 ...
Global HR Forum 2010 October 26-28 7Thomas Rau
ISO – educational activities
ISO/TC232
Learning services for
non-formal edu...
Global HR Forum 2010 October 26-28 8Thomas Rau
ISO/TC 232 Learning services for
non-formal education and training
Scope: S...
Global HR Forum 2010 October 26-28 9Thomas Rau
Programe of work of the TC 232
Results of the training or
educational measu...
Global HR Forum 2010 October 26-28 10Thomas Rau
Participating Countries
Australia (O)
Austria
Bulgaria
Canada
China
Denmar...
Global HR Forum 2010 October 26-28 11Thomas Rau
Standard for learning services providers:Standard for learning services pr...
Global HR Forum 2010 October 26-28 12Thomas Rau
Development of a standard for
learning services providers
Working groups
W...
Global HR Forum 2010 October 26-28 13Thomas Rau
Development of a standard for
learning services providers
Challenges for t...
Global HR Forum 2010 October 26-28 14Thomas Rau
Development of a standard for
learning services providers
Changes in the e...
Global HR Forum 2010 October 26-28 15Thomas Rau
Development of a standard for
learning services providers
Changes in the e...
Global HR Forum 2010 October 26-28 16Thomas Rau
Development of a standard for
learning services providers
Delimination to ...
Global HR Forum 2010 October 26-28 17Thomas Rau
Development of a standard for
learning services providers
Coping with plen...
Global HR Forum 2010 October 26-28 18Thomas Rau
Development of a standard for
learning services providers
International co...
Global HR Forum 2010 October 26-28 19Thomas Rau
Article VII (Recognition)
… Where a Member accords recognition autonomousl...
Global HR Forum 2010 October 26-28 20Thomas Rau
Development of a standard for
learning services providers
What is the way ...
Global HR Forum 2010 October 26-28 21Thomas Rau
Development of a standard for
learning services providers
General Features...
Global HR Forum 2010 October 26-28 22Thomas Rau
Development of a standard for
learning services providers
General features...
Global HR Forum 2010 October 26-28 23Thomas Rau
ISO 29990
• Generic standard defining general
requirements for providers o...
Global HR Forum 2010 October 26-28 24Thomas Rau
LearningLearning
servicesservices
CompetencyCompetency
and skills ofand sk...
Global HR Forum 2010 October 26-28 25Thomas Rau
Evaluation carried out by
Learning Service Providers
- of learning
- of th...
Global HR Forum 2010 October 26-28 26Thomas Rau
Management of the learning service provider
• General management requireme...
Global HR Forum 2010 October 26-28 27Thomas Rau
Standard for learning services providers:Standard for learning services pr...
Global HR Forum 2010 October 26-28 28Thomas Rau
Advantage of the new standard
Benefit for services providers
• Business pr...
Global HR Forum 2010 October 26-28 29Thomas Rau
Advantage of the new standard
This (re)alignment can succeed if
• manageme...
Global HR Forum 2010 October 26-28 30Thomas Rau
Advantage of the new standard
Benefit for learner
• Transparency/comparabi...
Global HR Forum 2010 October 26-28 31Thomas Rau
Advantage of the new standard
Benefit for companies
• Improvement of the c...
Global HR Forum 2010 October 26-28 32Thomas Rau
Advantage of the new standard
A number of factors determine the quality of...
Global HR Forum 2010 October 26-28 33Thomas Rau
Advantage of the new standard
Benefit for contract placing authorities
(em...
Global HR Forum 2010 October 26-28 34Thomas Rau
Advantage of the new standard
Benefit for international cooperation
• Comm...
Global HR Forum 2010 October 26-28 35Thomas Rau
Thank you for your attention!
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Standard for learning services providers; its framework and possibilities thomas rau, global hr forum 2010.pdf, seoul, korea

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ISO technical committee ISO/TC 232, Learning services for non-formal education and training, has developed an International Standard that defines basic requirements for learning services and for providers of learning services in non formal education and training. The ISO 29990 “Learning services for non-formal education and training – Basic requirements for service providers”, is open to all learning service providers who consider it suitable for their needs, and who are not exposed to quality requirements or governmental regulations which are in contradiction to this standard.
The standard provides a generic model for quality professional practice and performance, and a common reference for learning service providers and their clients in the design, development and delivery of non-formal education, training and development.
It is intended to assist organizations and individuals to select a learning services provider, which will meet the needs and expectations for competency and capability development. The standard will be particularly useful to internationally acting education service providers as a basis of their learning programmes and processes, as well as for the management system of all their locations and activities.
A good chance exists that the national or regional management systems in the educational sector, which are predominant at the moment, are taken off by this standard. This corresponds to a demand of the World trade Organization (WTO) for more transparency in the area of the education export and preventing a possible discriminatory application of national standards.
The set-up of a success-oriented management system is a far-reaching change process for the learning service providers. The quality of the management system determines fundamentally the quality of the learning processes. Clear corporate strategies and educational objectives are needed, as well as appropriate resources for, and requirements of, the facilitators, regulations and measurable success criteria. Success of the LSP is measured by the service provided on the one hand, and by the participants' satisfaction and acquisition, on the other. The management system must be simultaneously effective for both stakeholders and LSP.
The need to have quality assurance and quality development integrated into a management system for LSP has led to the elaboration of this sector-specific standard. Its development is based on the accumulated experience of a differentiated learning sector and the general requirements of ISO for management systems. The standard integrates the sector-specific processes and structures of learning services, while making learning processes transparent and comparable.

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Transcript of "Standard for learning services providers; its framework and possibilities thomas rau, global hr forum 2010.pdf, seoul, korea"

  1. 1. Global HR Forum 2010 October 26-28 Standard for learning services providers:Standard for learning services providers: its framework and possibilitiesits framework and possibilities Thomas Rau
  2. 2. Global HR Forum 2010 October 26-28 2Thomas Rau Standard for learning services providers:Standard for learning services providers: its framework and possibilitiesits framework and possibilities Topics • RKW and its products • ISO/TC 232 - first educational committee • Development of a standard for learning services providers • Advantage of the new standard
  3. 3. Global HR Forum 2010 October 26-28 3Thomas Rau RKW – German center for productivity and innovation Founded in 1921 An independent non-profit association with 3,700 members – companies and individuals Represented in every German state Providing services to promote productivity and innovation in SMEs all over Germany
  4. 4. Global HR Forum 2010 October 26-28 4Thomas Rau The RKW supports and provides services for SMEs in order to enhance the regional economy The RKW supports and provides services for SMEs in order toThe RKW supports and provides services for SMEs in order to enhance the regional economyenhance the regional economy ConsultingConsulting TrainingTraining ProjectsProjects Informationand Transfer Informationand Transfer Federal and Local Administration Federal and Local Administration Associations and Societies Associations and Societies Educational and Scientific Institutions Educational and Scientific Institutions Network of Consultants and Trainers Network of Consultants and Trainers Partner of: Enterprises Service provider RKW Berlin
  5. 5. Global HR Forum 2010 October 26-28 5Thomas Rau Standard for learning services providers:Standard for learning services providers: its framework and possibilitiesits framework and possibilities Topics • RKW and its products • ISO/TC 232 - first educational committee • Development of a standard for learning services providers • Advantage of the new standard
  6. 6. Global HR Forum 2010 October 26-28 6Thomas Rau ISO standards published 2002 2003 2004 2005 2006 2007 2008 2009 889    995    1.247    1.240    1.388    1.105    1.230    1.038   
  7. 7. Global HR Forum 2010 October 26-28 7Thomas Rau ISO – educational activities ISO/TC232 Learning services for non-formal education and training ISO/TC228 Tourism and related services ISO/TC176 Quality manage- ment and quality assurance WG1 Diving services WG2 Language learning services JTC1/SC36 Information technology / Information technology Learning, education and training e.g. ISO/IEC 19796-1:2005 E-Learning Workshop in 2006, inWorkshop in 2006, in Busan (South Korea)Busan (South Korea) ISO/IWA 2:2007 Quality management systems – Guidelines for the application of ISO 9001:2000 in education DGN andDGN and ISO/TC176ISO/TC176 SC3SC3 ISO 10015 – Quality management – Guidelines for Training (to help companies manage and control their training design and delivery process) Safety related minimum requirements for the training of recreational scuba divers WG1 Learning services providers
  8. 8. Global HR Forum 2010 October 26-28 8Thomas Rau ISO/TC 232 Learning services for non-formal education and training Scope: Standardization of requirements for non-formal education and training services • transparency in relation to formal educational systems • mainly for persons over 16 engaged in non-formal education (as defined by UNESCO) whether for individual or institutional clients.
  9. 9. Global HR Forum 2010 October 26-28 9Thomas Rau Programe of work of the TC 232 Results of the training or educational measures Monitoring (internal testing, testing by external parties) Curriculum requirements Requirements relating to teachers and instructors Standards for quality testing Classification of quality levels in specific knowledge areas Knowledge acquisition and communication methods Methods, tools and criteria to measure customer satisfaction Tools, methods and criteria for monitoring of training or education Tools for accessing stored information Programme of work
  10. 10. Global HR Forum 2010 October 26-28 10Thomas Rau Participating Countries Australia (O) Austria Bulgaria Canada China Denmark (O) Finland France Germany Ireland Japan Kenya Korea, Republic of Luxembourg Malaysia Mexico (O) Morocco (O) Netherlands Poland Russia Romania (O) South Africa (O) Spain Sweden (O) Switzerland (O) Turkey (O) Ukraine (O) United Kingdom USA (O)
  11. 11. Global HR Forum 2010 October 26-28 11Thomas Rau Standard for learning services providers:Standard for learning services providers: its framework and possibilitiesits framework and possibilities Topics • RKW and its products • ISO/TC 232 - first educational committee • Development of a standard for learning services providers • Advantage of the new standard
  12. 12. Global HR Forum 2010 October 26-28 12Thomas Rau Development of a standard for learning services providers Working groups WG1: ISO/TC232/WG1 "Learning services providers" "Learning services for non-formal education and training - Basic requirements for service providers" AHG "Research“ • market research/feasibility study • research on existing standards and internationally agreed documents within the scope of TC232 • identifying needs for international standards
  13. 13. Global HR Forum 2010 October 26-28 13Thomas Rau Development of a standard for learning services providers Challenges for the standard • Changes in the educational market • Delimination to governmental regulated and financed educational services • Coping with plenty of national standards • International comparability • Management standard for learning services providers • Possibilities of higher quality standards
  14. 14. Global HR Forum 2010 October 26-28 14Thomas Rau Development of a standard for learning services providers Changes in the educational market • Share of market oriented learning services providers in the educational market is growing • Publicly financed or partly financed educational institutions compete more and more with other learning services providers in the educational market • The share of privately financed education is growing
  15. 15. Global HR Forum 2010 October 26-28 15Thomas Rau Development of a standard for learning services providers Changes in the educational market • Tailored services( especially customized to company needs), individualization and personalized services appear as a general trend. This leads to increased requirements on quality assurance (course design, competence of the trainers…) • Demand for recognition is increasing in all countries • Quality of the education or training providers offer determines whether and to what extent they will enjoy market success • In line with corporate requirements and beyond these, consideration of the learning needs at the individual level requires greater quality control in order to support and safeguard the life-long learning process
  16. 16. Global HR Forum 2010 October 26-28 16Thomas Rau Development of a standard for learning services providers Delimination to governmental regulated and financed educational services • primary, secondary and higher education are mostly in the public sector and subject to political influences • a common standard for those institutions seems at present not realistic GATS: excluded are services provided in the exercise of governmental authority
  17. 17. Global HR Forum 2010 October 26-28 17Thomas Rau Development of a standard for learning services providers Coping with plenty of national standards • Proliferation of incomparable national standards • Many national standards supersede international standards in practice • International standards are not so widely used • ISO 9001 • eLearning, in-house training • Where certifications of providers exist, in general, they are not compulsory. They become compulsory in some countries for some professions, or to be financed by the state, or to be allowed to deliver official qualifications (USA, Australia, Germany, Ireland…)
  18. 18. Global HR Forum 2010 October 26-28 18Thomas Rau Development of a standard for learning services providers International comparability • Proliferation of national and regional standards, which are geared to specific national conditions. As a result there is a missing transparency and comparability in the international trade with educational services • Growing share of cross-border education activities and educational enterprises with locations in different countries which are subject to national certification requirements • Danger of protectionist interpretation of national standards
  19. 19. Global HR Forum 2010 October 26-28 19Thomas Rau Article VII (Recognition) … Where a Member accords recognition autonomously, it shall afford adequate opportunity for any other Member to demonstrate that education, experience, licenses, or certifications obtained or requirements met in that other Member's territory should be recognized. A Member shall not accord recognition in a manner which would constitute a means of discrimination between countries in the application of its standards or criteria for the authorization, licensing or certification of services suppliers, or a disguised restriction on trade in services. GENERAL AGREEMENT ON TRADE IN SERVICES
  20. 20. Global HR Forum 2010 October 26-28 20Thomas Rau Development of a standard for learning services providers What is the way out? - 2 possibilities 1. Retention of national standards, which have to be adopted to internationally valid requirements (state-of- the-art) and which have to undergo a conformity assessment But: – no real transparency and comparability – no guarantee that standards stay state-of-the-art – always danger of misinterpretation 2. International Standard
  21. 21. Global HR Forum 2010 October 26-28 21Thomas Rau Development of a standard for learning services providers General Features • Incorporates market and customer requirements that are typical for learning services providers • Learning processes and programs are core elements • Integration of requirements for management systems as a guarantee of conformity • Consideration of the speciality of learning in the requirements for management systems
  22. 22. Global HR Forum 2010 October 26-28 22Thomas Rau Development of a standard for learning services providers General features (continued) • Minimum requirements • Least common denominator • Sufficient level of quality • Blocking of „too much“ standardization • Holistic approach (complex quality management system) • Integrative approach (leads learning services providers through continuous organizational learning to sustained top performance)
  23. 23. Global HR Forum 2010 October 26-28 23Thomas Rau ISO 29990 • Generic standard defining general requirements for providers of learning services • Specific requirements in selected areas of learning are laid down in the standard series 29991-1 ff • language learning services • further areas will be discussed in November
  24. 24. Global HR Forum 2010 October 26-28 24Thomas Rau LearningLearning servicesservices CompetencyCompetency and skills ofand skills of the learningthe learning providerprovider Management of theManagement of the learning servicelearning service providerprovider Assessment Elements of the new standard
  25. 25. Global HR Forum 2010 October 26-28 25Thomas Rau Evaluation carried out by Learning Service Providers - of learning - of the learning service StakeholdersneedssStakeholdersneedss oflerner,corporations,othersponsorsandsocietyoflerner,corporations,othersponsorsandsociety StakeholderssatisfactionStakeholderssatisfaction oflearner,corporations,othersponsorsoflearner,corporations,othersponsorsandsocietyandsociety Provision of learning services Design of the learning services Determining learning needs Monitoring the delivery of the learning services Learning services
  26. 26. Global HR Forum 2010 October 26-28 26Thomas Rau Management of the learning service provider • General management requirements • Strategy and business management • Management review • Preventive actions and corrective actions • Financial management and risk management • Human resources management • Communication management (internal/external) • Allocation of resources • Internal audits • Feedback from interested parties
  27. 27. Global HR Forum 2010 October 26-28 27Thomas Rau Standard for learning services providers:Standard for learning services providers: its framework and possibilitiesits framework and possibilities Topics • RKW and its products • ISO/TC 232 - first educational committee • Development of a standard for learning services providers • Advantage of the new standard
  28. 28. Global HR Forum 2010 October 26-28 28Thomas Rau Advantage of the new standard Benefit for services providers • Business process reengineering (P-D-C-A cycle) • Clearly defined and documented processes • Internal development of quality capability The availability of quality standards is crucial if quality assurance is to be translated into systematic quality development • Standard may be the basis of specific standards for learning service providers (languages, distance learning …) • Motivation of staff • Active participation of staff in processes of change
  29. 29. Global HR Forum 2010 October 26-28 29Thomas Rau Advantage of the new standard This (re)alignment can succeed if • management sets an active example of a new approach to quality management; • there are sufficient opportunities for staff members and teachers to introduce their own ideas; • there is sufficient empowerment to shape the processes; • specialist and resource responsibility match; • information and communication are transparent; and • the participation of the staff members is ensured.
  30. 30. Global HR Forum 2010 October 26-28 30Thomas Rau Advantage of the new standard Benefit for learner • Transparency/comparability of offers • Transparency/comparability also over country borders • Liability of the offers • Information about criteria for assessment of studying offers • Optimized processes • Improved learning environment • Provosion of resources, including trainer with sufficient competencies
  31. 31. Global HR Forum 2010 October 26-28 31Thomas Rau Advantage of the new standard Benefit for companies • Improvement of the comparison of educational services providers for internal trainings and external courses • A new learning structure cannot sustainably develop in the company without including learning services providers • Ensuring the interaction between educational establishments and companies and/or students • Education is increasingly being regarded as a business oriented service
  32. 32. Global HR Forum 2010 October 26-28 32Thomas Rau Advantage of the new standard A number of factors determine the quality of business oriented service: • the extent to which it builds on knowledge an employee already possesses • the degree to which it is geared to his/her field of activity • the degree to which it is tailored to company needs and practice • the successful transfer of the acquired knowledge or skills to the place of work
  33. 33. Global HR Forum 2010 October 26-28 33Thomas Rau Advantage of the new standard Benefit for contract placing authorities (employment offices, subsidies, public tender, procurement by public authorities and international organisations) • Defined uniform requirements • Comparability • Certainty of law
  34. 34. Global HR Forum 2010 October 26-28 34Thomas Rau Advantage of the new standard Benefit for international cooperation • Common quality base by uniform standard / Common understanding of quality • No distortion of competition • International comparable scales for quality development • Basis for the elaboration of more specific requirements for international educational cooperation (e.g. QUALITY GUIDELINES)
  35. 35. Global HR Forum 2010 October 26-28 35Thomas Rau Thank you for your attention!

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