Balancing consistency and reliability with the need to continuously innovate is a critical challenge of Human Resource Development. This presentation will address the important of these issues in the USA. First, the importance of the Learning Services industry to the US economy will be established and the audience will understand that the Learning Services industry has a valuable role to play in the economic recovery.
We will then discuss the different standards that are used in the US to create consistency in the industry and to assure that the learning services that organizations purchase meet or exceed expectations. We will present standards addressing learning service providers, professionals, and what defines ethical practice in human resource development
But standards only have value if they do not prevent or inhibit innovations in the field. Therefore, the rest of the presentation will be used to address four critical innovation issues facing human resource development today: (1) improving the transfer of learning to work performance, (2) leveraging the value of integrating formal and informal approaches to learning, (3) how best to assess the impact of learning, and (4) the leadership development crisis facing companies and US government agencies.
The hope is that the presentation will provide valuable information to help shape the future of human resource development and the providing of non-formal learning services to organizations.