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Global hr forum2009-roger_hill-ready for work in the 21st century-it's a life-long process

Global hr forum2009-roger_hill-ready for work in the 21st century-it's a life-long process






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    Global hr forum2009-roger_hill-ready for work in the 21st century-it's a life-long process Global hr forum2009-roger_hill-ready for work in the 21st century-it's a life-long process Presentation Transcript

    • Ready for Work in the 21st Century? It's a Life-long Process Roger B. Hill, Ph.D. The University of Georgia Global Human Resources Forum 2009 Seoul, Korea / 3rd to 5th, November, 2009
    • 안녕하세요 • 잘 지내셨어요? • 저는 Roger Hill 이에요. • 만나서 반갑습니다! • 저는 미국 에서 왔어요.
    • Overview • Work in the 21st century • Job skills & Globalization 3.0 • Work ethic and lifelong learning • Georgia Work Ready initiative • Addressing the skills gap • Partnerships & participation
    • The World is Flat • Thomas L. Friedman • New York Times columnist • Won 3 Pulitzer Prizes including 2002 for commentary • 3 versions of book – 1st version April 2005 – updated & expanded April 2006 – Release 3.0 in 2007
    • Globalization 1.0 • 1492 until 1820 • Shrunk the world from a size large to a size medium • Spearheaded by countries globalizing • Imperialism, power, natural resources leading to exploration and colonization • Dynamic agent was the country
    • Globalization 2.0 • Early 1800’s until 2000 • Shrunk the world from size medium to size small • Spearheaded by companies globalizing • Multi-nationals globalizing for markets and for labor • Company was the dynamic agent
    • Globalization 3.0 • Time since 2000 • Shrinking the world from size small to size tiny & flattening the global economic playing field • What is new and unique is this era is built on individuals and small groups globalizing • Must think globally and locate globally • This era not built exclusively around a group of white, Western individuals
    • Flatteners • Personal computers allowing individuals to create digital content • Dot.com boom making world-wide communication available • Workflow revolution based on common protocols • Individual uploading (YouTube and Wikipedia)
    • Increased competition • India, China, and the former Soviet empire opened up just as flatteners were realized • 3 billion people walked onto the playing field just as they are enabled to plug-and-play • Actually 10% but that is 300 million or twice the US workforce
    • Impact on workforce • Lifelong learning more essential than ever • Emphasis on science, technology, engineering and mathematics (STEM) in education • New challenges for older workers • Digital immigrant managers with new generation of digital native employees • HRD professionals expected to equip all workers with 21st century job skills
    • Work ethic critical Interpersonal Initiative Being Skills Dependable
    • The challenge • Workforce development for 21st century jobs – Selection and placement – Training and development • Assessing workforce knowledge and skills • Indentifying knowledge and skills needed • Addressed in Georgia, USA through work ready initiative
    • Governor’s vision “We need a system that links workforce development and education together and aligns to the economic needs of the state, its regions and local communities” - Governor Sonny Perdue Feb. 20, 2006 13
    • Work ready • Initiated in August 2006 • Administered by Governor’s Office of Workforce Development • Key elements – Work Ready Certificate – Work Ready job profiling – Match certificate and job profile outcomes
    • Elements of program • Three work skills assessments – Applied mathematics – Reading for information – Locating information • Work Habits assessment • Issue Certificate based on lowest level earned – Scores of 3 work skills assessments used to determine certificate level – Platinum, Gold, Silver, and Bronze
    • Documentation
    • Implementation • As of July 2009 – 70,641 individuals completed assessments – 700 (1%) Platinum – 14,301 (20%) Gold – 36,815 (52%) Silver – 18,825 (27%) Bronze • Levels are 50% higher than national average for Platinum and 2% higher for Gold
    • Results
    • Cost savings • Covidian – 200 percent improvement in their team-based technician training program • Emerson – average of $60,000 per month in scrap from production processes reduced to $20,000 per month • Advanced Steel – reduction in termination of employees due to skill or performance during the probationary period; drop in defect rate from 1.25 percent to .08 percent
    • Work ready regions • Industry networks formed • Regional education partners develop career pathways for emerging, transitioning and existing workforce • Timely, accurate and meaningful regional workforce data
    • Other states • Alabama • Michigan • Alaska • Missouri • Arkansas • North Carolina • Colorado • Ohio • Florida • Oklahoma • Indiana • Oregon • Iowa • Pennsylvania • Kansas • South Carolina • Kentucky • Tennessee • Louisiana • Virginia • Maine • Wisconsin
    • Skills gap training • Work Ready assessments administered through technical colleges across state • These institutions also can address gaps in work skills • Efforts also underway to provide energy and engineering design focused professional development for K-12 teachers • Focused on 21st century workforce skills
    • Work ethic materials • Instructional resources also available for strengthening work ethic • Web site: http://www.coe.uga.edu/workethic/ • Curriculum materials also provided at no cost upon request • 10-day unit of instruction
    • Example #1 Hi, I came across your website whilst researching resources to use whilst tutoring jobseekers. I am currently work for a training in South Wales, United Kingdom, and am due to start work with ‘job ready’ customers within the next few weeks. At the moment I am aiming to build up some resources to browse/ use with this client group. I would be grateful if you could get back to me with regards to accessibility to any training materials you may have. United Kingdom 2009-oct-06
    • Example #2 Dear sir or ma’am, I am looking for an outline to begin training for our corporation. This has never been taught or addressed and I believe it’s one of the most important things in the business world. I would like to request permission to use your materials in order to train our employees and begin a quarterly refresher due to the high turnover rate we have here. Please let me know soonest as my outline is due next week. Thank you so much and have a great day! Mount Pleasant, South Carolina 2009-oct-02
    • Example #3 Mr. Roger Hill, I am writing to request a copy of “Work Ethic and Employability Skills: A Unit of Instruction (in a PDF format). I am currently employed by Eastern Maine Development Corporation in Bangor, Maine. I am also an adjunct instructor at a local community college where I teach “Group Process,” and have developed curriculum and facilitated a “WorkReady” program. In both of my employment capacities I have the opportunity to address work ethic and employability skills. As you may know, the state of Maine has a predominantly aging workforce, prompting an immediate need for career center, economic development, and community college staff to enhance the employability skills and ethical work behaviors of our younger workforce. Bangor, Maine 2009-sep-29
    • Example #4 Good Afternoon, I am the office manager in a small law firm in Louisville, KY. I would like to work with my staff in building an understanding of ethics in the workplace. Most of them are in their 20’s and can use some finesse in a business office. These materials looked like something that I might be able to use. Please let me know about downloading your materials. Thank you in advance for responding to my email. Louisville, KY 2009-oct-09
    • Learning strategy • Not a lecture • Focus on group interaction and engagement • If change not possible, raises awareness of importance of work ethic and work habits • Demonstrates collaboration between academia and business and industry
    • The situation • Job opening for an Emergency Medical Technician • Person on search committee was walking across the street (watch left side of video) • Think about type person they should have hired
    • Watch carefully
    • The job • Ambulance is at coffee shop when accident happens • Crowd gathers around accident scene and argument is taking place about who was wrong • Newly hired EMT is in charge of ambulance crew
    • The applicants • Taylor – Emergency medical degree – 6 ½ years experience Who would – not dependable you hire? • Pat – Emergency medical degree – 6 ¾ years experience – not much initiative • Kelly – Emergency medical degree – 6 ¼ years experience – poor interpersonal skills
    • Conclusions • Work skills needed for 21st century jobs include applied mathematics, reading for information, and locating information • Affective traits and work ethic are also essential • Project-based, participatory approaches to learning important • Contextualized problem solving helps
    • Contact information Roger B. Hill, Ph.D. Workforce Education, Leadership, and Social Foundations 209 River’s Crossing Bldg. 850 College Station Rd Athens, GA 30602 706.542.4100 rbhill@uga.edu 감사합니다!