Presentation Overview1. Overview of the School2. A timeline of cultural change3. Building Collaborative Partnerships4. Les...
Overview of the School
UNC School of Government Established in 1931 Approximately 75 faculty members hold law degrees, doctorates,and other adv...
Timeline of Cultural ChangeFrom Customer Serviceto Relationships
How Are WeBuilding Relationships
Building Collaborative PartnershipsFacultyExpertise
Building Collaborative PartnershipsFacultyExpertiseITExpertise
Building Collaborative PartnershipsFacultyExpertiseITExpertiseOurProcess
Building Collaborative PartnershipsFacultyExpertiseITExpertiseOurProcessCycle ofCommunication
Cycle of CommunicationFrequent,accuratecommunicationShareexpertise andinformationBetterunderstandingand more trustMore int...
Lessons Learned
Lessons LearnedVision Navigation Chanel your inner Scout, get prepared Read, connect, attend Be patient and persistent ...
Contact UsGeorgia Allen| allen@sog.unc.eduAssistant Dean, Information Technology919.962.8197http://www.twitter.com/Aves_te...
Building Services and Developing Relationships: From Clients to Collaborative Partners
Building Services and Developing Relationships: From Clients to Collaborative Partners
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Building Services and Developing Relationships: From Clients to Collaborative Partners

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This presentation will provide practical steps and best practices for flipping the traditional hierarchical client and consultant type relationship to a more dynamic collaborative partnership between faculty members and teaching and learning professionals. The IT division of the School of Government at UNC–Chapel Hill will share their experiences with developing this partnership so participants can begin building similar relationships with their own faculty. Attendees will have an opportunity to share their experiences and ask questions of each other and the presenters.

Co-presentation with Georgia Allen at the EDUCAUSE Southeast Regional.

Published in: Health & Medicine, Technology
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Building Services and Developing Relationships: From Clients to Collaborative Partners

  1. 1. Presentation Overview1. Overview of the School2. A timeline of cultural change3. Building Collaborative Partnerships4. Lessons Learned
  2. 2. Overview of the School
  3. 3. UNC School of Government Established in 1931 Approximately 75 faculty members hold law degrees, doctorates,and other advanced degrees Our subject areas are state and local governance, public budgetingand finance, public policy, public health, and judicial brancheducation The School also offers a Master of Public Administration. This is afull-time graduate program offered both as residential and online Each year 12,000 public officials attend our courses both local andstatewide We produce over 50 books, periodicals, and other reference worksin-house In addition we offer advisory, research, and consultation services topublic officials
  4. 4. Timeline of Cultural ChangeFrom Customer Serviceto Relationships
  5. 5. How Are WeBuilding Relationships
  6. 6. Building Collaborative PartnershipsFacultyExpertise
  7. 7. Building Collaborative PartnershipsFacultyExpertiseITExpertise
  8. 8. Building Collaborative PartnershipsFacultyExpertiseITExpertiseOurProcess
  9. 9. Building Collaborative PartnershipsFacultyExpertiseITExpertiseOurProcessCycle ofCommunication
  10. 10. Cycle of CommunicationFrequent,accuratecommunicationShareexpertise andinformationBetterunderstandingand more trustMore interestin workingtogetherOpportunitiesto shareinformation
  11. 11. Lessons Learned
  12. 12. Lessons LearnedVision Navigation Chanel your inner Scout, get prepared Read, connect, attend Be patient and persistent it takes time Hire staff with relationship skillsDeveloping Relationships Build rapport and trust Small projects lead to bigger projects Faculty like hearing of/from other faculty
  13. 13. Contact UsGeorgia Allen| allen@sog.unc.eduAssistant Dean, Information Technology919.962.8197http://www.twitter.com/Aves_telexhttp://www.linkedin.com/in/allengeorgiaGeorgia AllenRob Moore | robmoore@unc.eduInstructional Designer919.966.5911http://www.twitter.com/mind_innovatorhttp://www.linkedin.com/in/mindofaninnovatorRob Moore
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