PRSA Professional Development Workshop - Social Media Crisis Management

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For more information about Social Media Crisis Management, contact MindComet - http://mindcomet.com.

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PRSA Professional Development Workshop - Social Media Crisis Management

  1. 1. PRSA Orlando Professional Development Workshop Jeremy Hilton - VP of Media and Technology - @jeremyhilton Mark Krupinski - Director of Social Media - @markkrupinski May 20, 2010
  2. 2. The Power of One
  3. 3. Harry’s Dream
  4. 4. ‘‘ We’re experts at airplanes but novices in social media. We’re learning as ‘‘ we go. Todd Blecher, Boeing’s Communications Director
  5. 5. Acknowledge the Situation
  6. 6. Proper Explanation
  7. 7. Listen and Learn
  8. 8. Have a Plan

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