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Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010
 

Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010

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This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version) ...

This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version)

No copyright infringement intended.

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  • This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version).

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  • 1 Fitss law states that the ease of use of a control is proportional to size and inversely proportional to distance 2 This is why in many cases you will see mission critical systems “ surrounding ” the user 3 For modern digital interfaces, this means that factors like mouse travel distances or other gestural distances are important to a succesful design. 4 This is also why sound input is a way to reduce the friction of input - there is no “distance”. It is however diffifult to design for sound in high-noise environments.

Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010 Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010 Presentation Transcript

  • Mission Critical Interaction Design UX Meetup & IxDA Los Angeles Mikkel Michelsen Senior UX Designer www.reaktion.com [email_address]
  • Who am I
    • Mikkel Michelsen
    • Senior User Experience Designer
    • Systematic
    • Interaction Designer since 1997
    • Mission critical systems since 2004
    • IxDa member / speaker at Interaction ’09
  • Agenda
    • Mission critical arenas
    • Environments, users and systems
    • A word on friction
  • Arenas
  • Mission Critical Arenas
    • Healthcare
    • Military
    • Transport
      • Personal transportation (instrumentation, GPS …)
      • Transportation management (ATC, train management …)
      • Industrial (aviation, construction …)
    • Space exploration
    • Intelligence community
    • Emergency services
      • Police
      • Fire Rescue,
      • Paramedics etc…
    • Energy management (renewable, conventional, nuclear …)
  • When things go wrong…
  • Users can act unpredictably
  • Environments, users and systems
  • A strange language?
  • Embedded legacy
  • Digitized environments
  • Going digital
  • Accessability
  • Lighting
  • Key tasks and attention span
  • Monitor or use?
  • Operate without looking
  • Designing alarms
  • Differentiating visuals
    • Size and placement determines visibility.
    • Colors signal criticality. Need I say more?
    • Static or dynamic . Eye catches movement
    • Sound / voice .
    • Repetition : User might not catch it
    • Permanence : the amount of display time the alert is displayed, obtrusiveness can be raised.
  • Friction
  • Friction
  • Friction removal
    • Reduce # steps or layers
    • Reduce # elements
    • Apply Fitts law
    • Visual design
    • Reduce cognitive load
    • Automate
    • Improve performance
  • 1: Reduce # elements
  • 2: Reduce # layers/steps
  • 3: Apply Fitts Law 1935 1988 1962 2009
  • Trends
  • Sharing
  • 4: Visual design reduces friction
  • 5: Reduce cognitive load
  • Physical layout
  • 6: Automate
  • 7: Performance equals fluidity
  • Friction removal
    • Reduce # steps or layers
    • Reduce # elements
    • Apply Fitts law
    • Visual design
    • Reduce cognitive load
    • Automate
    • Improve performance
  • Mission Critical Interaction Design
  • Thank you! UX Meetup & IxDA Los Angeles Mikkel Michelsen www.reaktion.com [email_address]