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Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010
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Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010

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This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version) …

This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version)

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  • This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version).

    No copyright infringement intended.
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  • h
  • 1 Fitss law states that the ease of use of a control is proportional to size and inversely proportional to distance 2 This is why in many cases you will see mission critical systems “ surrounding ” the user 3 For modern digital interfaces, this means that factors like mouse travel distances or other gestural distances are important to a succesful design. 4 This is also why sound input is a way to reduce the friction of input - there is no “distance”. It is however diffifult to design for sound in high-noise environments.
  • Transcript

    • 1. Mission Critical Interaction Design UX Meetup & IxDA Los Angeles Mikkel Michelsen Senior UX Designer www.reaktion.com [email_address]
    • 2. Who am I
      • Mikkel Michelsen
      • Senior User Experience Designer
      • Systematic
      • Interaction Designer since 1997
      • Mission critical systems since 2004
      • IxDa member / speaker at Interaction ’09
    • 3. Agenda
      • Mission critical arenas
      • Environments, users and systems
      • A word on friction
    • 4. Arenas
    • 5. Mission Critical Arenas
      • Healthcare
      • Military
      • Transport
        • Personal transportation (instrumentation, GPS …)
        • Transportation management (ATC, train management …)
        • Industrial (aviation, construction …)
      • Space exploration
      • Intelligence community
      • Emergency services
        • Police
        • Fire Rescue,
        • Paramedics etc…
      • Energy management (renewable, conventional, nuclear …)
    • 6. When things go wrong…
    • 7. Users can act unpredictably
    • 8. Environments, users and systems
    • 9. A strange language?
    • 10. Embedded legacy
    • 11. Digitized environments
    • 12. Going digital
    • 13. Accessability
    • 14. Lighting
    • 15. Key tasks and attention span
    • 16. Monitor or use?
    • 17. Operate without looking
    • 18. Designing alarms
    • 19. Differentiating visuals
      • Size and placement determines visibility.
      • Colors signal criticality. Need I say more?
      • Static or dynamic . Eye catches movement
      • Sound / voice .
      • Repetition : User might not catch it
      • Permanence : the amount of display time the alert is displayed, obtrusiveness can be raised.
    • 20. Friction
    • 21. Friction
    • 22. Friction removal
      • Reduce # steps or layers
      • Reduce # elements
      • Apply Fitts law
      • Visual design
      • Reduce cognitive load
      • Automate
      • Improve performance
    • 23. 1: Reduce # elements
    • 24. 2: Reduce # layers/steps
    • 25. 3: Apply Fitts Law 1935 1988 1962 2009
    • 26. Trends
    • 27. Sharing
    • 28. 4: Visual design reduces friction
    • 29. 5: Reduce cognitive load
    • 30. Physical layout
    • 31. 6: Automate
    • 32. 7: Performance equals fluidity
    • 33. Friction removal
      • Reduce # steps or layers
      • Reduce # elements
      • Apply Fitts law
      • Visual design
      • Reduce cognitive load
      • Automate
      • Improve performance
    • 34. Mission Critical Interaction Design
    • 35. Thank you! UX Meetup & IxDA Los Angeles Mikkel Michelsen www.reaktion.com [email_address]