© Interaction Associates and ZOOM Collaborate
© Interaction Associates and ZOOM Collaborate
Partner, ZOOM
Partner, ZOOM
Manager, Business Development
© Interaction Associates and ZOOM Collaborate
Who We Are
3
For over 43 years, Interaction Associates (IA) has been
an inno...
© Interaction Associates and ZOOM Collaborate
Who We Are
4
Who You Are
• You work and meet in a
global organization.
• On ...
© Interaction Associates and ZOOM Collaborate
1
2
3
4
5
6
7
8
9
10
© Interaction Associates and ZOOM Collaborate
“Respond to invitations:
• Share your answers to our
questions in CHAT
• put...
© Interaction Associates and ZOOM Collaborate
Definitions
© Interaction Associates and ZOOM Collaborate
Groups and Teams
© Interaction Associates and ZOOM Collaborate
Virtual Team
•
•
•
•
•
© Interaction Associates and ZOOM Collaborate
10
• Save time.
• Save money.
• Enable diversity.
• Facilitate global
collab...
© Interaction Associates and ZOOM Collaborate
11
• Solve problems.
• Make decisions.
• Produce deliverables.
• Accomplish ...
© Interaction Associates and ZOOM Collaborate
12
• Work individually and
together.
• Build relationships.
• Bring differen...
© Interaction Associates and ZOOM Collaborate
13
But they have some
differences based on
and team
members interact.
Which ...
© Interaction Associates and ZOOM Collaborate
Punchline…and with great fanfare…
One cannot set up
and lead a virtual
team ...
© Interaction Associates and ZOOM Collaborate
Common Virtual Team Challenges
With little or no regular f2f
contact…
• Team...
© Interaction Associates and ZOOM Collaborate
Common Virtual Team Challenges
16
Interacting online, without
visual cues, i...
© Interaction Associates and ZOOM Collaborate
17
Without seeing their impact on
others, team members often…
• Lose track o...
© Interaction Associates and ZOOM Collaborate
18
• Confuse team members
and slow down
communication.
• Increase frustratio...
© Interaction Associates and ZOOM Collaborate
19
With little face-time except
for an occasional video call…
• Many teams m...
© Interaction Associates and ZOOM Collaborate© Interaction Associates and ZOOM Collaborate
20
CHALLENGES SOLUTIONS
© Interaction Associates and ZOOM Collaborate
LEADERSHIP CHALLENGE:
Keeping People Aligned
© Interaction Associates and ZOOM Collaborate
Team
Charter
Refresh Your Team Charter
1
Team
Charter
© Interaction Associates and ZOOM Collaborate
Refresh Your Team Charter
1
StarTeamTM
Assessment
© Interaction Associates and ZOOM Collaborate
1
© Interaction Associates and ZOOM Collaborate
1
© Interaction Associates and ZOOM Collaborate
1
© Interaction Associates and ZOOM Collaborate
1
© Interaction Associates and ZOOM Collaborate
1
© Interaction Associates and ZOOM Collaborate
LEADERSHIP CHALLENGE:
Assessing Needs and Focusing My Attention
© Interaction Associates and ZOOM Collaborate
2
Balance Your Attention Across Three Dimensions
© Interaction Associates and ZOOM Collaborate
Question: When things on your virtual team
breakdown, which Dimension of Suc...
© Interaction Associates and ZOOM Collaborate
Needs that Motivate Us to Take Action
•
•
•
•
•
•
•
•
•
2
© Interaction Associates and ZOOM Collaborate
Things You Can Say Along the Way
•
•
•
•
2
© Interaction Associates and ZOOM Collaborate
Δ+
• Using WebEx instead of just
phones in our meetings is
more efficient. (...
© Interaction Associates and ZOOM Collaborate
LEADERSHIP CHALLENGE:
Inclusion and Engagement
© Interaction Associates and ZOOM Collaborate
Externalize Your Thinking
4
What
• Decisions
• Concerns
• Issues
• Options
© Interaction Associates and ZOOM Collaborate
1 Describe the situation.
2 Say why it’s important.
3 Articulate your
reason...
© Interaction Associates and ZOOM Collaborate
Get People Involved in Decision Making
5
1. What’s the decision?
2. Who are ...
© Interaction Associates and ZOOM Collaborate
LEADERSHIP CHALLENGE:
Building Trust and Rapport
Of top 5 actions leaders ca...
© Interaction Associates and ZOOM Collaborate
40
To deliver on our commitments.
To work together in a clear
and collaborat...
© Interaction Associates and ZOOM Collaborate
I ASKED FOR
A,B,C.
YOU GAVE ME
A,B,C.
Foster Trust Based On Performance
6
© Interaction Associates and ZOOM Collaborate
1
Foster Trust
by Modeling
Direct
Feedback
7
© Interaction Associates and ZOOM Collaborate
Foster Trust with Authentic Communication
Express
Ethos
Give for action
Conn...
© Interaction Associates and ZOOM Collaborate
• Express
• Connect with
• Give for
action.
Write your answer in
© Interaction Associates and ZOOM Collaborate
LEADERSHIP CHALLENGE:
Leveraging Differences and Maintaining Cohesion
© Interaction Associates and ZOOM Collaborate
46
Desired
Outcomes
Teach a Common Collaborative Language
Open-Narrow-Close
...
© Interaction Associates and ZOOM Collaborate
47
10
© Interaction Associates and ZOOM Collaborate
48
1
2
3
4
5
6
7
8
9
10
© Interaction Associates and ZOOM Collaborate
49
2
3
4
5
6
7
8
9
10
Team
Charter
© Interaction Associates and ZOOM Collaborate
50
1
3
4
5
6
7
8
9
10
© Interaction Associates and ZOOM Collaborate
51
1
2
4
5
6
7
8
9
10
Δ+
© Interaction Associates and ZOOM Collaborate
52
1
2
3
5
6
7
8
9
10
• Decisions
• Concerns
• Issues
• Options
© Interaction Associates and ZOOM Collaborate
53
1
2
3
4
6
7
8
9
10
© Interaction Associates and ZOOM Collaborate
54
1
2
3
4
57
8
9
10
© Interaction Associates and ZOOM Collaborate
55
1
2
3
4
5
6
8
9
10
the facts
the impact
check perceptions
request
agreeme...
© Interaction Associates and ZOOM Collaborate
56
1
2
3
4
5
6
7
9
10
Ethos Pathos
Logos
© Interaction Associates and ZOOM Collaborate
57
1
2
3
4
5
6
8
10
© Interaction Associates and ZOOM Collaborate
58
1
2
3
4
5
6
7
8
9
© Interaction Associates and ZOOM Collaborate
© Interaction Associates and ZOOM Collaborate
Tools for Building Trust
and Involvement
Something for You
© Interaction Associates and ZOOM Collaborate
© Interaction Associates and ZOOM Collaborate
barryr@zoomcollaborate.com
susandg@zoomcollaborate.com
avega@interactionasso...
Upcoming SlideShare
Loading in...5
×

Leading Virtual Teams: Build relationships online for effective teams

1,487
-1

Published on

A webcast that allows team leaders to build trust, strong relationships, and put in place effective processes to make teams more effective.

Published in: Business, Education

Leading Virtual Teams: Build relationships online for effective teams

  1. 1. © Interaction Associates and ZOOM Collaborate
  2. 2. © Interaction Associates and ZOOM Collaborate Partner, ZOOM Partner, ZOOM Manager, Business Development
  3. 3. © Interaction Associates and ZOOM Collaborate Who We Are 3 For over 43 years, Interaction Associates (IA) has been an innovator of collaboration tools and techniques that help leaders and teams in global organizations build high-involvement cultures. In both 2012 and 2013, IA was named one of Training Industry‘s “Top 20 Leadership Training Companies.” … a strategic partner of Interaction Associates, ZOOM Collaborate helps leaders and teams tackle their most challenging collaborative challenges – in person and across distances – with virtual instructor-led training and skills application coaching. Your Hosts
  4. 4. © Interaction Associates and ZOOM Collaborate Who We Are 4 Who You Are • You work and meet in a global organization. • On a virtual team, or virtual project or team leader. • A functional leader of dispersed groups. • A coach to virtual teams. • A trainer or facilitator of virtual groups or teams.
  5. 5. © Interaction Associates and ZOOM Collaborate 1 2 3 4 5 6 7 8 9 10
  6. 6. © Interaction Associates and ZOOM Collaborate “Respond to invitations: • Share your answers to our questions in CHAT • put your own questions in CHAT • and respond to POLLS or Voting.” “Barry, what’s the best way for us to participate today?”
  7. 7. © Interaction Associates and ZOOM Collaborate Definitions
  8. 8. © Interaction Associates and ZOOM Collaborate Groups and Teams
  9. 9. © Interaction Associates and ZOOM Collaborate Virtual Team • • • • •
  10. 10. © Interaction Associates and ZOOM Collaborate 10 • Save time. • Save money. • Enable diversity. • Facilitate global collaboration. • Boost productivity. It’s more and more common for companies to have as many as 50% of employees working on virtual teams. 1 The Virtues of Virtual Teams * Virtual Team Success: A Practical Guide for Working and Leading from a Distance Almost 1/3 of virtual teams fail.
  11. 11. © Interaction Associates and ZOOM Collaborate 11 • Solve problems. • Make decisions. • Produce deliverables. • Accomplish shared goals.
  12. 12. © Interaction Associates and ZOOM Collaborate 12 • Work individually and together. • Build relationships. • Bring different skills sets. • Meet to get things done.
  13. 13. © Interaction Associates and ZOOM Collaborate 13 But they have some differences based on and team members interact. Which makes them look, feel and behave like !
  14. 14. © Interaction Associates and ZOOM Collaborate Punchline…and with great fanfare… One cannot set up and lead a virtual team in the same way as a co-located team and hope to achieve great results. 14
  15. 15. © Interaction Associates and ZOOM Collaborate Common Virtual Team Challenges With little or no regular f2f contact… • Team members have trouble staying aligned on and executing team goals and priorities. • Instead they fall back to managing their own “to do” lists.
  16. 16. © Interaction Associates and ZOOM Collaborate Common Virtual Team Challenges 16 Interacting online, without visual cues, it’s hard to… • Assess group dynamics. • Determine people’s needs. • Be confident knowing you’ve made the right move.
  17. 17. © Interaction Associates and ZOOM Collaborate 17 Without seeing their impact on others, team members often… • Lose track of who’s responsible for what. • Take less initiative. • Are less engaged in group discussions. • Simply check out. Common Virtual Team Challenges
  18. 18. © Interaction Associates and ZOOM Collaborate 18 • Confuse team members and slow down communication. • Increase frustration, tension, and isolation. Working across different time-zones, cultures, and languages can… Common Virtual Team Challenges
  19. 19. © Interaction Associates and ZOOM Collaborate 19 With little face-time except for an occasional video call… • Many teams members don’t form positive, collegial bonds, and • Leaders hear third-party comments about how “some people don’t follow through on this or that.” Common Virtual Team Challenges
  20. 20. © Interaction Associates and ZOOM Collaborate© Interaction Associates and ZOOM Collaborate 20 CHALLENGES SOLUTIONS
  21. 21. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Keeping People Aligned
  22. 22. © Interaction Associates and ZOOM Collaborate Team Charter Refresh Your Team Charter 1 Team Charter
  23. 23. © Interaction Associates and ZOOM Collaborate Refresh Your Team Charter 1 StarTeamTM Assessment
  24. 24. © Interaction Associates and ZOOM Collaborate 1
  25. 25. © Interaction Associates and ZOOM Collaborate 1
  26. 26. © Interaction Associates and ZOOM Collaborate 1
  27. 27. © Interaction Associates and ZOOM Collaborate 1
  28. 28. © Interaction Associates and ZOOM Collaborate 1
  29. 29. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Assessing Needs and Focusing My Attention
  30. 30. © Interaction Associates and ZOOM Collaborate 2 Balance Your Attention Across Three Dimensions
  31. 31. © Interaction Associates and ZOOM Collaborate Question: When things on your virtual team breakdown, which Dimension of Success do you tend to disregard? Results? Process? Relationship? Please type your answer in CHAT. 2
  32. 32. © Interaction Associates and ZOOM Collaborate Needs that Motivate Us to Take Action • • • • • • • • • 2
  33. 33. © Interaction Associates and ZOOM Collaborate Things You Can Say Along the Way • • • • 2
  34. 34. © Interaction Associates and ZOOM Collaborate Δ+ • Using WebEx instead of just phones in our meetings is more efficient. (Process) • Were enjoying getting to know each other. (Relationship) • We all met our deadlines this week. (Results) • Get clearer on everyone’s area of responsibility. (Process) • Post everyone’s picture on our team portal. (Relationship) • Said we’d shrink proposal process to two weeks and we’re not there yet. (Results) 3
  35. 35. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Inclusion and Engagement
  36. 36. © Interaction Associates and ZOOM Collaborate Externalize Your Thinking 4 What • Decisions • Concerns • Issues • Options
  37. 37. © Interaction Associates and ZOOM Collaborate 1 Describe the situation. 2 Say why it’s important. 3 Articulate your reasoning. 4 Make a request, if appropriate. How To Externalize Your Thinking • Decisions • Concerns • Issues • Options 4
  38. 38. © Interaction Associates and ZOOM Collaborate Get People Involved in Decision Making 5 1. What’s the decision? 2. Who are the stakeholders? 3. What level of involvement will each have? 4. How will I communicate the decision-making approach to them?
  39. 39. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Building Trust and Rapport Of top 5 actions leaders can take to build trust, 2 involve Decision Making:  communication rationale  seeking input.
  40. 40. © Interaction Associates and ZOOM Collaborate 40 To deliver on our commitments. To work together in a clear and collaborative way. To care about each other’s well-being.
  41. 41. © Interaction Associates and ZOOM Collaborate I ASKED FOR A,B,C. YOU GAVE ME A,B,C. Foster Trust Based On Performance 6
  42. 42. © Interaction Associates and ZOOM Collaborate 1 Foster Trust by Modeling Direct Feedback 7
  43. 43. © Interaction Associates and ZOOM Collaborate Foster Trust with Authentic Communication Express Ethos Give for action Connect with Pathos Logos 8
  44. 44. © Interaction Associates and ZOOM Collaborate • Express • Connect with • Give for action. Write your answer in
  45. 45. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Leveraging Differences and Maintaining Cohesion
  46. 46. © Interaction Associates and ZOOM Collaborate 46 Desired Outcomes Teach a Common Collaborative Language Open-Narrow-Close Seek to understand before trying to convince. 9
  47. 47. © Interaction Associates and ZOOM Collaborate 47 10
  48. 48. © Interaction Associates and ZOOM Collaborate 48 1 2 3 4 5 6 7 8 9 10
  49. 49. © Interaction Associates and ZOOM Collaborate 49 2 3 4 5 6 7 8 9 10 Team Charter
  50. 50. © Interaction Associates and ZOOM Collaborate 50 1 3 4 5 6 7 8 9 10
  51. 51. © Interaction Associates and ZOOM Collaborate 51 1 2 4 5 6 7 8 9 10 Δ+
  52. 52. © Interaction Associates and ZOOM Collaborate 52 1 2 3 5 6 7 8 9 10 • Decisions • Concerns • Issues • Options
  53. 53. © Interaction Associates and ZOOM Collaborate 53 1 2 3 4 6 7 8 9 10
  54. 54. © Interaction Associates and ZOOM Collaborate 54 1 2 3 4 57 8 9 10
  55. 55. © Interaction Associates and ZOOM Collaborate 55 1 2 3 4 5 6 8 9 10 the facts the impact check perceptions request agreement
  56. 56. © Interaction Associates and ZOOM Collaborate 56 1 2 3 4 5 6 7 9 10 Ethos Pathos Logos
  57. 57. © Interaction Associates and ZOOM Collaborate 57 1 2 3 4 5 6 8 10
  58. 58. © Interaction Associates and ZOOM Collaborate 58 1 2 3 4 5 6 7 8 9
  59. 59. © Interaction Associates and ZOOM Collaborate
  60. 60. © Interaction Associates and ZOOM Collaborate Tools for Building Trust and Involvement Something for You
  61. 61. © Interaction Associates and ZOOM Collaborate
  62. 62. © Interaction Associates and ZOOM Collaborate barryr@zoomcollaborate.com susandg@zoomcollaborate.com avega@interactionassociates.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×