Leading Virtual Teamsand
© Interaction AssociatesTweeting? Please use this tag:#Virtual_TeamsHousekeeping
3© Interaction Associates Inc. 6/18/2013Purpose of this Webinari.e., what will you get?1234567891010 Tips forLeadingVirtua...
4© Interaction Associates Inc. 6/18/2013DEFINITIONS
© Interaction AssociatesWhat is a Virtual Team?• People who work in concert to achieve a shared goal• Communicate primaril...
© Interaction AssociatesWhen does a TEAM become virtual?The level of virtualitycorrelates to how muchcommunication iselect...
7CHALLENGES SOLUTIONS
IndividualsCHALLENGESTeams &Work GroupsLeaders
CHALLENGESTeams &Work Groups73% Managing Conflict69% Making Decisions64% Expressing Opinions48% Producing Quality Delivera...
Individuals94% Inability to read nonverbal cues85% Absence of collegiality81% Difficulty establishing rapport & trust77% D...
• “How do I get/keep people on the same page?”• “How do I build rapport and trust?”• “How can I increase involvement witho...
How Can WeBegin to Get aHandle onTheseChallenges?
Virtual group leaders & managersspend 90+ percent of their timepreparing for, holding, and followingup on e-based conversa...
14CHALLENGES SOLUTIONS
© Interaction AssociatesLEADERSHIP CHALLENGE:Where To Focus My AttentionWe interact mostlyonline or on the phone.I can’t a...
16© Interaction Associates Inc. 6/18/2013 16© Interaction Associates Inc. 6/18/20131 2345678910Balance yourAttention:Resul...
How people experience theirinvolvement and connection toeach other.How a conversation is managed.E.g., how a group moves t...
© Interaction AssociatesΔ+Using the Dimensions of Success:An ExampleWhat’s Working• Using WebEx instead of justphones in o...
© Interaction AssociatesLEADERSHIP CHALLENGE:Getting People on the Same PageNot all members on myteam have the sameidea of...
20© Interaction Associates Inc. 6/18/2013 20© Interaction Associates Inc. 6/18/201312345678910Build a Plan& OperatingAgree...
© Interaction AssociatesElements of a Plan
© Interaction AssociatesElements of a Plan
© Interaction AssociatesElements of a Plan
© Interaction AssociatesElements of a Plan
© Interaction AssociatesElements of a Plan
© Interaction AssociatesLEADERSHIP CHALLENGE:Building Trust & RapportTrust is a necessaryaspect of workingcollaboratively ...
27© Interaction Associates Inc. 6/18/2013 27© Interaction Associates Inc. 6/18/201312345678910Foster TrustBased onPerforma...
© Interaction AssociatesI ASKED FORA,B,C.YOU GAVE MEA,B,C.TIMELYRESPONSIVESTRAIGHT-FORWARDCONSISTENTQualities of Communica...
29© Interaction Associates Inc. 6/18/2013 29© Interaction Associates Inc. 6/18/201312345678910ExternalizeYourThinking
© Interaction AssociatesWhat to ExternalizeDecisionsConcernsIssuesOptions
© Interaction Associates1 Describe the situation2 Say Why It s Important3 ArticulateWhat s My Thinking4 Make A Request ifA...
Effective leaders:• Demonstrate Moral Character• Move People Emotionally• Give Solid Reasoning for ActionsHow youEthosPath...
© Interaction AssociatesTRUST TOOLKIT:Strategies for BuildingTrust and InvolvementSomething for You
© Interaction AssociatesLEADERSHIP CHALLENGE:Inclusion & EngagementI want to get moreinvolvement and makemore decisions wi...
35© Interaction Associates Inc. 6/18/2013 35© Interaction Associates Inc. 6/18/201312345678910SeekMaximumAppropriateInvolv...
The Simple Discipline1.What’s the decision?2.Who are the stakeholders?3.What level of involvement willeach have?4.How will...
© Interaction AssociatesLEADERSHIP CHALLENGE:Complaining & Indirect CriticismI sometimes getbackdoor complaintsfrom one pe...
39© Interaction Associates Inc. 6/18/2013 39© Interaction Associates Inc. 6/18/2013Errors in SLTdeck. Dontsend.NO WAYYeah ...
40© Interaction Associates Inc. 6/18/2013 40© Interaction Associates Inc. 6/18/201312345678910ModelDirect andRespectfulFee...
41© Interaction Associates Inc. 6/18/2013 41© Interaction Associates Inc. 6/18/2013Effective Virtual Feedback Voice-to-Vo...
1“This is what happened…”(the facts)2“This was the impact on me onothers…3“What’s yourperception of whathappened?”4“Here’s...
© Interaction AssociatesLEADERSHIP CHALLENGE:Managing DifferencesThere are so manydifferent styles on myteam some work alo...
44© Interaction Associates Inc. 6/18/2013 44© Interaction Associates Inc. 6/18/201312345678910Teach aCommonCollaborativeLa...
45© Interaction Associates Inc. 6/18/2013 45© Interaction Associates Inc. 6/18/2013DesiredOutcomes
46© Interaction Associates Inc. 6/18/2013 46© Interaction Associates Inc. 6/18/2013Open-Narrow-Close
47© Interaction Associates Inc. 6/18/2013 47© Interaction Associates Inc. 6/18/2013Seek to understand beforetrying to conv...
© Interaction AssociatesLEADERSHIP CHALLENGE:Virtual MeetingsOur face-to-facemeetings aren’t thebest, but some of thesevir...
© Interaction AssociatesThe Leader Often Tries To Do It All• Set up the logistics• Define the purpose• Create the agenda• ...
50© Interaction Associates Inc. 6/18/2013 50© Interaction Associates Inc. 6/18/201312345678910ShareResponsibilityfor Virtu...
© Interaction AssociatesFive Key FunctionsDecision MakingParticipationInformationManagementProcessManagementLogisticsManag...
© Interaction AssociatesLeaderAttendeesRecorderFacilitatorTechnologistBlend Functions & RolesDecision MakingParticipationI...
© Interaction AssociatesLEADERSHIP CHALLENGE:People Feel Isolated & DisconnectedThere are people I leadwho say they don’t ...
The leader s job is tocreate a place whereeveryone can haveaccess to each otherand involvement inthings that matter.The vi...
55© Interaction Associates Inc. 6/18/2013 55© Interaction Associates Inc. 6/18/201312345678910PartnerPeople OnShortAssignm...
© Interaction Associates• Solve a problem• Map a work process• Develop a proposal• Plan an eventTypes of Assignments
© Interaction AssociatesHow to Do It1 Create logical sub-groups(pairs, trios).2 Delegate with clear constraints.3 Build ag...
58© Interaction Associates Inc. 6/18/2013 58© Interaction Associates Inc. 6/18/201312345678910Set TimeAside forLearning &S...
59© Interaction Associates Inc. 6/18/2013 59© Interaction Associates Inc. 6/18/2013SINGLE POINT LESSONS1 LATEST INSIGHT AB...
60© Interaction Associates Inc. 6/18/2013 60© Interaction Associates Inc. 6/18/201312345678910
61© Interaction Associates Inc. 6/18/2013 61© Interaction Associates Inc. 6/18/20131 2345678910Balance yourAttention:Resul...
62© Interaction Associates Inc. 6/18/2013 62© Interaction Associates Inc. 6/18/201312345678910Build a Plan& OperatingAgree...
63© Interaction Associates Inc. 6/18/2013 63© Interaction Associates Inc. 6/18/201312345678910Foster TrustBased onPerforma...
64© Interaction Associates Inc. 6/18/2013 64© Interaction Associates Inc. 6/18/201312345678910ExternalizeYourThinking
65© Interaction Associates Inc. 6/18/2013 65© Interaction Associates Inc. 6/18/201312345678910SeekMaximumAppropriateInvolv...
66© Interaction Associates Inc. 6/18/2013 66© Interaction Associates Inc. 6/18/201312345678910ModelDirect andRespectfulFee...
67© Interaction Associates Inc. 6/18/2013 67© Interaction Associates Inc. 6/18/201312345678910Teach aCommonCollaborativeLa...
68© Interaction Associates Inc. 6/18/2013 68© Interaction Associates Inc. 6/18/201312345678910ShareResponsibilityfor Virtu...
69© Interaction Associates Inc. 6/18/2013 69© Interaction Associates Inc. 6/18/201312345678910PartnerPeople OnShortAssignm...
70© Interaction Associates Inc. 6/18/2013 70© Interaction Associates Inc. 6/18/201312345678910Set TimeAside forLearning &S...
Write in Chat:WHAT IS SOMETHINGYOU LEARNED TODAYTHAT YOU CAN APPLYBACK ON THE JOB?
© Interaction AssociatesTRUST TOOLKIT:Strategies for BuildingTrust and InvolvementSomething for You
Leading Virtual TeamsPlease watch for our email, andgive us feedback.THANK YOU!
© Interaction Associates 74For over 43 years, Interaction Associates (IA) has been an innovator ofcollaboration tools and ...
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Leading Virtual Teams by Interaction Associates: Ten Strategies for Success.

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Interaction associates webinar_leading_virtualteams

  1. 1. Leading Virtual Teamsand
  2. 2. © Interaction AssociatesTweeting? Please use this tag:#Virtual_TeamsHousekeeping
  3. 3. 3© Interaction Associates Inc. 6/18/2013Purpose of this Webinari.e., what will you get?1234567891010 Tips forLeadingVirtualTeams
  4. 4. 4© Interaction Associates Inc. 6/18/2013DEFINITIONS
  5. 5. © Interaction AssociatesWhat is a Virtual Team?• People who work in concert to achieve a shared goal• Communicate primarily via electronic media• Live in different parts of the region/country/world• Across time zones• Rarely or never see each other
  6. 6. © Interaction AssociatesWhen does a TEAM become virtual?The level of virtualitycorrelates to how muchcommunication iselectronic.
  7. 7. 7CHALLENGES SOLUTIONS
  8. 8. IndividualsCHALLENGESTeams &Work GroupsLeaders
  9. 9. CHALLENGESTeams &Work Groups73% Managing Conflict69% Making Decisions64% Expressing Opinions48% Producing Quality Deliverables47% Generating Innovative IdeasSource: Forrester
  10. 10. Individuals94% Inability to read nonverbal cues85% Absence of collegiality81% Difficulty establishing rapport & trust77% Difficulty seeing the whole picture68% Reliance on email and telephoneCHALLENGESSource: Forrester
  11. 11. • “How do I get/keep people on the same page?”• “How do I build rapport and trust?”• “How can I increase involvement without losing control?”• “How do I encourage people to give direct feedback?”• How can I effectively manage performance from afar?• “How do I manage (even leverage) differences?LeadersCHALLENGES
  12. 12. How Can WeBegin to Get aHandle onTheseChallenges?
  13. 13. Virtual group leaders & managersspend 90+ percent of their timepreparing for, holding, and followingup on e-based conversations.
  14. 14. 14CHALLENGES SOLUTIONS
  15. 15. © Interaction AssociatesLEADERSHIP CHALLENGE:Where To Focus My AttentionWe interact mostlyonline or on the phone.I can’t assess thesituation or people’sneeds like I can whenI’m face-to-face. Neithercan others.
  16. 16. 16© Interaction Associates Inc. 6/18/2013 16© Interaction Associates Inc. 6/18/20131 2345678910Balance yourAttention:Results,Process,Relationship
  17. 17. How people experience theirinvolvement and connection toeach other.How a conversation is managed.E.g., how a group moves throughan agenda & uses time.What the conversationaccomplishes: decisions,plans, agreements, etc.
  18. 18. © Interaction AssociatesΔ+Using the Dimensions of Success:An ExampleWhat’s Working• Using WebEx instead of justphones in our meetings is moreefficient. (process)• Were enjoying getting to knoweach other. (relationship)• We all met our deadlines thisweek. (results)How We Could Improve• Get clearer on everyone’s area ofresponsibility. (process)• Post everyone’s picture on ourteam portal. (relationship)• Said we’d shrink proposal processto two weeks and we’re not thereyet. (results)
  19. 19. © Interaction AssociatesLEADERSHIP CHALLENGE:Getting People on the Same PageNot all members on myteam have the sameidea of what we’re hereto do. I spend a lot oftime reminding people,but seem to be pushingthis cart up the samehill every few weeks.
  20. 20. 20© Interaction Associates Inc. 6/18/2013 20© Interaction Associates Inc. 6/18/201312345678910Build a Plan& OperatingAgreementsTogether
  21. 21. © Interaction AssociatesElements of a Plan
  22. 22. © Interaction AssociatesElements of a Plan
  23. 23. © Interaction AssociatesElements of a Plan
  24. 24. © Interaction AssociatesElements of a Plan
  25. 25. © Interaction AssociatesElements of a Plan
  26. 26. © Interaction AssociatesLEADERSHIP CHALLENGE:Building Trust & RapportTrust is a necessaryaspect of workingcollaboratively andmotivating the team.How do I developpeople’s trust when Idon’t have face-timewith my people?
  27. 27. 27© Interaction Associates Inc. 6/18/2013 27© Interaction Associates Inc. 6/18/201312345678910Foster TrustBased onPerformance
  28. 28. © Interaction AssociatesI ASKED FORA,B,C.YOU GAVE MEA,B,C.TIMELYRESPONSIVESTRAIGHT-FORWARDCONSISTENTQualities of Communication that Meet Our Needs
  29. 29. 29© Interaction Associates Inc. 6/18/2013 29© Interaction Associates Inc. 6/18/201312345678910ExternalizeYourThinking
  30. 30. © Interaction AssociatesWhat to ExternalizeDecisionsConcernsIssuesOptions
  31. 31. © Interaction Associates1 Describe the situation2 Say Why It s Important3 ArticulateWhat s My Thinking4 Make A Request ifAppropriateHow To Externalize Your ThinkingDecisionsConcernsIssuesOptions
  32. 32. Effective leaders:• Demonstrate Moral Character• Move People Emotionally• Give Solid Reasoning for ActionsHow youEthosPathosLogos
  33. 33. © Interaction AssociatesTRUST TOOLKIT:Strategies for BuildingTrust and InvolvementSomething for You
  34. 34. © Interaction AssociatesLEADERSHIP CHALLENGE:Inclusion & EngagementI want to get moreinvolvement and makemore decisions with mygroup/team, but I getconcerned abouthandling conflictingopinions, wasting time,and losing control.
  35. 35. 35© Interaction Associates Inc. 6/18/2013 35© Interaction Associates Inc. 6/18/201312345678910SeekMaximumAppropriateInvolvementin Decision-Making
  36. 36. The Simple Discipline1.What’s the decision?2.Who are the stakeholders?3.What level of involvement willeach have?4.How will I communicate thedecision-making approach tothem?
  37. 37. © Interaction AssociatesLEADERSHIP CHALLENGE:Complaining & Indirect CriticismI sometimes getbackdoor complaintsfrom one person aboutanother person’sbehavior. How can Iimprove relationshipsand encourage directfeedback wheneveryone is virtual?
  38. 38. 39© Interaction Associates Inc. 6/18/2013 39© Interaction Associates Inc. 6/18/2013Errors in SLTdeck. Dontsend.NO WAYYeah bad. Uscrwd up.ME? NOTLIKELY.YEAH. UThe possibilities formisunderstanding: ENDLESS!
  39. 39. 40© Interaction Associates Inc. 6/18/2013 40© Interaction Associates Inc. 6/18/201312345678910ModelDirect andRespectfulFeedback
  40. 40. 41© Interaction Associates Inc. 6/18/2013 41© Interaction Associates Inc. 6/18/2013Effective Virtual Feedback Voice-to-Voice Timely & useful for receiver Focus on behavior Use a collaborative approach Offer assistance
  41. 41. 1“This is what happened…”(the facts)2“This was the impact on me onothers…3“What’s yourperception of whathappened?”4“Here’s my request…”5BUILD AN AGREEMENTFeedbackSteps
  42. 42. © Interaction AssociatesLEADERSHIP CHALLENGE:Managing DifferencesThere are so manydifferent styles on myteam some work aloneand are more analytical.Others are creative andsocial.There s a big gulfbetween them. How can Ibridge the gap?
  43. 43. 44© Interaction Associates Inc. 6/18/2013 44© Interaction Associates Inc. 6/18/201312345678910Teach aCommonCollaborativeLanguage &Skillset
  44. 44. 45© Interaction Associates Inc. 6/18/2013 45© Interaction Associates Inc. 6/18/2013DesiredOutcomes
  45. 45. 46© Interaction Associates Inc. 6/18/2013 46© Interaction Associates Inc. 6/18/2013Open-Narrow-Close
  46. 46. 47© Interaction Associates Inc. 6/18/2013 47© Interaction Associates Inc. 6/18/2013Seek to understand beforetrying to convince.
  47. 47. © Interaction AssociatesLEADERSHIP CHALLENGE:Virtual MeetingsOur face-to-facemeetings aren’t thebest, but some of thesevirtual meetings aredownright painful! Howcan I engage people in away that satisfies needsfor accomplishment andconnection?
  48. 48. © Interaction AssociatesThe Leader Often Tries To Do It All• Set up the logistics• Define the purpose• Create the agenda• Clarify the process• Facilitate discussion• Define the issue• Analyze the issue• Generate options• Weigh the options• Resolve conflict• Make decisions• Build action plan
  49. 49. 50© Interaction Associates Inc. 6/18/2013 50© Interaction Associates Inc. 6/18/201312345678910ShareResponsibilityfor VirtualMeetingManagement
  50. 50. © Interaction AssociatesFive Key FunctionsDecision MakingParticipationInformationManagementProcessManagementLogisticsManagement
  51. 51. © Interaction AssociatesLeaderAttendeesRecorderFacilitatorTechnologistBlend Functions & RolesDecision MakingParticipationInformationManagementProcessManagementLogisticsManagement
  52. 52. © Interaction AssociatesLEADERSHIP CHALLENGE:People Feel Isolated & DisconnectedThere are people I leadwho say they don’t feelconnected to theircolleagues, or part ofthe ‘bigger mission.’How can I reduceisolation and increaseinteraction in a way thatisn’t artificial?
  53. 53. The leader s job is tocreate a place whereeveryone can haveaccess to each otherand involvement inthings that matter.The virtual leader sjob is not to changepeople.
  54. 54. 55© Interaction Associates Inc. 6/18/2013 55© Interaction Associates Inc. 6/18/201312345678910PartnerPeople OnShortAssignments
  55. 55. © Interaction Associates• Solve a problem• Map a work process• Develop a proposal• Plan an eventTypes of Assignments
  56. 56. © Interaction AssociatesHow to Do It1 Create logical sub-groups(pairs, trios).2 Delegate with clear constraints.3 Build agreement on timeframeand your own involvement.4 KEEP IT SIMPLE.
  57. 57. 58© Interaction Associates Inc. 6/18/2013 58© Interaction Associates Inc. 6/18/201312345678910Set TimeAside forLearning &Socializing
  58. 58. 59© Interaction Associates Inc. 6/18/2013 59© Interaction Associates Inc. 6/18/2013SINGLE POINT LESSONS1 LATEST INSIGHT ABOUT OUR WORK2 CELEBRATIONS & UPDATES15-45 MINUTES
  59. 59. 60© Interaction Associates Inc. 6/18/2013 60© Interaction Associates Inc. 6/18/201312345678910
  60. 60. 61© Interaction Associates Inc. 6/18/2013 61© Interaction Associates Inc. 6/18/20131 2345678910Balance yourAttention:ResultsProcessRelationship
  61. 61. 62© Interaction Associates Inc. 6/18/2013 62© Interaction Associates Inc. 6/18/201312345678910Build a Plan& OperatingAgreementsTogether
  62. 62. 63© Interaction Associates Inc. 6/18/2013 63© Interaction Associates Inc. 6/18/201312345678910Foster TrustBased onPerformance
  63. 63. 64© Interaction Associates Inc. 6/18/2013 64© Interaction Associates Inc. 6/18/201312345678910ExternalizeYourThinking
  64. 64. 65© Interaction Associates Inc. 6/18/2013 65© Interaction Associates Inc. 6/18/201312345678910SeekMaximumAppropriateInvolvementin Decision-Making
  65. 65. 66© Interaction Associates Inc. 6/18/2013 66© Interaction Associates Inc. 6/18/201312345678910ModelDirect andRespectfulFeedback
  66. 66. 67© Interaction Associates Inc. 6/18/2013 67© Interaction Associates Inc. 6/18/201312345678910Teach aCommonCollaborativeLanguage &Skillset
  67. 67. 68© Interaction Associates Inc. 6/18/2013 68© Interaction Associates Inc. 6/18/201312345678910ShareResponsibilityfor VirtualMeetingManagement
  68. 68. 69© Interaction Associates Inc. 6/18/2013 69© Interaction Associates Inc. 6/18/201312345678910PartnerPeople OnShortAssignments
  69. 69. 70© Interaction Associates Inc. 6/18/2013 70© Interaction Associates Inc. 6/18/201312345678910Set TimeAside forLearning &Socializing
  70. 70. Write in Chat:WHAT IS SOMETHINGYOU LEARNED TODAYTHAT YOU CAN APPLYBACK ON THE JOB?
  71. 71. © Interaction AssociatesTRUST TOOLKIT:Strategies for BuildingTrust and InvolvementSomething for You
  72. 72. Leading Virtual TeamsPlease watch for our email, andgive us feedback.THANK YOU!
  73. 73. © Interaction Associates 74For over 43 years, Interaction Associates (IA) has been an innovator ofcollaboration tools and techniques that help leaders and teams in globalorganizations to build high-involvement cultures and achieve superiorbusiness results.In both 2012 and 2013, IA was named one of Training Industry‘s “Top 20Leadership Training Companies.”… is a strategic partner of Interaction Associatesthat helps leaders and teams tackle their mostchallenging assignments – in person and acrossdistances – with virtual instructor-led trainingand skills application coaching.

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