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Inspiring Young Leaders in Challenging Times, Joel Fagg
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Inspiring Young Leaders in Challenging Times, Joel Fagg

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  • 1. Inspiring Young Leaders in Challenging Times
  • 2. Joel Fagg General Manager The Palace Hotel & Basingstoke Country Hotel
  • 3. Hotel Key Facts The Palace Hotel • Derbyshire • Built 1860 • Leisure base & large event hotel • 122 – Bedrooms • Banqueting for 350 • Event space for 550 • Private Leisure Club • 130 – Employees Basingstoke Country Hotel • Hampshire • Built 1980 • Corporate and MICE Hotel • 100 – Bedrooms • Banqueting for 180 • Event space for 440 • Private Leisure Club • 105 – Employees
  • 4. Successful leaders have to change with the times
  • 5. 26 Years
  • 6. Leaders Face Challenges
  • 7. Successful Leaders Grow Business
  • 8. Be A Follower Try Leading
  • 9. Modern Day General Manager • • • • Business leader The hotel is run as your own Strategic Have to be close to everything – – – – – – – Sales Revenue Financial Operations Health & Safety People Business development
  • 10. Your Modern Day Team Are Key • • • • • • • • Business culture Passion Motivation Dedication Peoples’ people Multi skilled Real world training Engaged
  • 11. Blessing White 23% 15% 26% 14% 22%
  • 12. People perform best when… Challenge Trust Freedom Progress
  • 13. Revenue Management • 24/7 monitoring • Tracking trends – Your business – Competitors • Daily Revenue Maximisation Meeting • Right reports • Challenging decisions • Standing out from competitors • Incentives • Modern approach • Try new things
  • 14. Systems • Revenue – Travel Click = Hourly – STR = Daily – Booking channel = Daily • Financial – Procure Wizard = Purchasing – SAP = Accounts – Fourth = Payroll • Internet – Data – Competition information • Reports
  • 15. Changed Clients Business & leisure both want • Value for money • Offer • Comparison Feedback • No paper comment cards • Online surveys • Trip Advisor Bookings channels • Online • Top of listings = Daily updates • Agents & 3rd parties Social Media • New clients & offers • Bookings • Feedback
  • 16. Do I dare to disturb the Universe?

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