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Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
Facebook for Real World Business June 28, 2012 Fayetteville
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Facebook for Real World Business June 28, 2012 Fayetteville

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Thanks to all the great folks who came out to see us at the Fayetteville-Lincoln County Chamber of Commerce on Thursday, June 28, 2012.

Thanks to all the great folks who came out to see us at the Fayetteville-Lincoln County Chamber of Commerce on Thursday, June 28, 2012.

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  • Living it up; living placard statesman n more n more.
    http://www.murodefrases.com
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  • 1. Reach more people.Get more interactions.
  • 2. AGENDA:(1) Understanding Edgerank(2) Types of Facebook Accounts(3) Understanding Insights(4) Tips to Optimize Your Posts - TODAY(5) Facebook Updates You Need to Know
  • 3. Section 1 of 5 UNDERSTANDING EDGERANK
  • 4. TOP STORY VIEW MOST RECENT VIEW What I see What I missed
  • 5. The greater the number of edges on an object, the higher its score.Affinity, Weight, Time Decay
  • 6. AFFINITY - Favors people you know &interact with most Every action builds affinity. Listed relationships count, too
  • 7. WEIGHT - Favors high interaction, isweighted to different types Comments are about 4x more valuable than likes
  • 8. TIME DECAY - Favors recent over old A Facebook post typically lives for about 3 hours
  • 9. Section 2 of 5 TYPES OF FACEBOOK ACCOUNTS
  • 10. PROFILES PAGES Authorized & Official For Businesses, Brands, Personal Use CelebritiesFor Individuals & Organizations “Friends” “Fans”
  • 11. CREATING BUSINESS PAGES www.facebook.com/pages/create.php
  • 12. COMMUNITY Topics, Causes, Experiences, Interests “Created from fields on your profile page” No single author, unofficialUsually starts with Wikipedia story + comments
  • 13. PLACES Debuted in August 2010 Share with friends where you are“App - account created by mobile check-ins” (smartphone required) No single author, unofficial
  • 14. PLACES CHANGE: March 2011 = added check-ins and maps to business pages with street address
  • 15. OFFICIAL “PAGE”UNOFFICIAL “PLACES”
  • 16. PLACES Then in August 2011, Facebook ditched this standalone "Places" location mobile app Users can now add locations "from anywhere," whether its the Web or a phone (past or present)
  • 17. POSSIBLE DRAWBACKS TO “UNCLAIMED” PLACE PAGES • Duplicate places listings • Inaccurate business info (and no sourcing) • Reviews & check-ins split between multiple (claimed) profiles • Can draw likes to the wrong account
  • 18. Now Businesses Can CreateA Place Account from theBeginning …
  • 19. CREATING BUSINESS PAGES www.facebook.com/pages/create.php
  • 20. “That extra message you areseeing is to ensure that realbusiness places are set up.”
  • 21. SAME METRICS -- PLUS CHECK-INS This Place has check-ins This Page does not
  • 22. HAVE A BUSINESS PLACE PAGE? CLAIM IT
  • 23. HAVEN’T STARTED? CREATE AS A COMPANY www.facebook.com/pages/create.php
  • 24. Section 3 of 5 UNDERSTANDING INSIGHTS
  • 25. Big picture view of your page
  • 26. See a spike?Hover over adata point andget the numbers
  • 27. What do these terms mean?
  • 28. REACH - Uniquepeople who sawthe post
  • 29. ENGAGED USERS -clicked on the postwhen they saw it andwent to the page thatgenerated it
  • 30. TALKING ABOUT THIS -engaged with it (liked,commented, shared )
  • 31. VIRALITY- % of uniquepeople who interactedout of the total peoplewho saw it
  • 32. Post + photoPost + link to websitePost – text only
  • 33. likes, comments& shares
  • 34. We average 10,933 people per post* That’s the average for most Pages** OF OUR FAN BASE SEES ANY GIVEN POST*Based on average reach of 28 posts starting Feb 9 2012 against 65,289 fans**SOURCE: “Uh Oh, Facebook Pages Only Reach 17% of Fans,” http://www.allfacebook.com/facebook-page-17-2012-01
  • 35. Section 4 of 5 TO IMMEDIATELY OPTIMIZE YOUR FACEBOOK EFFORTS
  • 36. 1. Define the Content Mission Pageviews to your website ( traffic ) Feedback from and Discussion with Fans ( engagement ) Prioritize
  • 37. 2. Post Content related to your business, but not specifically about the business.SOURCES: http://facebook-studio.com/news/item/page-publishing-that-drives-engagement; http://www.smallbusinesssem.com/facebook-content-ideas-straight-facebook/5801/#ixzz1yMpfV2Kq
  • 38. 3. Lead With the Pictures
  • 39. 4. Post Multiple Photos at Same Time Album = More Clicks = Higher Weight SOURCE: “Multiple Photo Posts Increased Clicks 1290% – Facebook Case Study,” convince andconvert.com
  • 40. 5. Convert to Photo + Call to Action
  • 41. 6. Watch 3rd Party Apps Videos shared from third-party sites (YouTube, Vimeo) appear to generate less organic activity than videos hosted on Facebook SOURCE: http://mashable.com/2012/06/07/facebook-marketing- mistakes/? At one time, Facebook punished users of third-party APIs by killing their EdgeRank. Could it happen again? SOURCE: http://sustainablejournalism.org/marketing/r ecent-facebook-updates-cripple-pages
  • 42. CHANGES IN NEWSFEED = 50% drop in impressions (per post over 6 months)SOURCE: http://edgerankchecker.com/blog/2012/01/post-impressions-june-vs-dec-2011/
  • 43. 7. Tell Fans What You Want Them to Do
  • 44. 8. Monitor What Works These are industry stats.How many posts? What areHow many words? yours??Any day of the week better?What gets the most negative feedback?
  • 45. 9. Ask - and Answer - Questions
  • 46. 10. Check out Your Competition
  • 47. Section 5 of 5 CHANGES RELEVANT FOR BUSINESS ACCOUNTS
  • 48. We Look At Timeline Differentlyhttp://www.sociableblog.com/2012/01/09/facebook-timeline-vs-old-profiles/
  • 49. http://www.sociableblog.com/2012/01/09/facebook-timeline-vs-old-profiles/
  • 50. WHAT WE SEE 1 - Cover picture 2 - Profile picture 3 - Personal info … with longer fixation on personal informationhttp://www.sociableblog.com/2012/01/09/facebook-timeline-vs-old-profiles/
  • 51. Design Demands Multimedia Contenthttp://johnbell.typepad.com/weblog/2012/04/does-facebook-timeline-drive-up-engagement-.html
  • 52. COMMENTING
  • 53. 2 COLUMNSFOR POSTS
  • 54. DEFAULTS TO“HIGHLIGHTS”VIEWNOT INCHRONOLOGICALORDER…
  • 55. Posts by othersgrouped togetherhereIt’s a condensedversionClick See All touse …
  • 56. No way to chronologically mix “Posts by Others” with “Postsby WHNT” in the same view
  • 57. CHANGE YOUR VIEW TO “POSTS BY OTHERS” Omits the WHNT posts, so you only see other people. (This only changes what YOU see).
  • 58. OR, USE ADMIN PANEL TO “SEE ALL” NOTIFICATIONS
  • 59. A NOTE ABOUT COMMENTS: See the “grayed out” comments? Theseare comments flagged as spam by Facebook’s algorithms.
  • 60. PRIVATE MESSAGES
  • 61. Fans Can Direct Message Pages Privately Pages can’t send messages, you can only respond to users that have already contacted you. You can choose to disable this function
  • 62. HIGHLIGHTING(making widescreen)
  • 63. You Can Star Posts to Make Widescreen PICK THE STORY HOVER AND CLICK THE STAR TO HIGHLIGHT
  • 64. NOW IT’SEXPANDEDTO FILLBOTHCOLUMNS
  • 65. PINNING TO THE TOP
  • 66. You Can Pin An Important Post to Top • Go to the really important post • Hover over the pencil to get the drop down • Select PIN TO TOP
  • 67. You Can Pin An Important Post to Top • The story is now at the top -- and will stay there for 7 days • Marked with small, orange flag • Only one pin at a time • Unpins automatically
  • 68. APP BOXES
  • 69. Now, You have App Boxes
  • 70. And You Can Change the Order
  • 71. COVER PHOTOS
  • 72. Rules for Cover Photos • No references to Facebook features such as “Like this Page” • No purchase or pricing info such as “40% off” • No calls to action like “Download at our website” • No contact information such as web address or phone number
  • 73. example
  • 74. example
  • 75. BUT DON’T GET CARRIED AWAY…
  • 76. example
  • 77. example
  • 78. example
  • 79. MORE AFTER-THE-IPO CHANGES
  • 80. 1. Each post now shows what percentage of your fanswere reached
  • 81. 2. You can now assign five different admin roles
  • 82. 3. You can schedule posts right from Facebook NOTE: You have to be using the page “as the page” to see this option - and you have to put in the year before you start to see the other time options
  • 83. 4. “Show in News Feed” can be unclicked
  • 84. 5. Facebook promoted posts are available No “new” people will see it – no new audience More of the fans you already have get shown your post
  • 85. 6. Facebook now lets you edit comments
  • 86. Did you see the changesJUST THIS WEEK?
  • 87. Friday June 22 - Facebook Users Can Export Events To Calendar
  • 88. Wednesday June 27 - You can CHANGE your custom URL http://allfacebook.com/username-change-facebook_b93133 Before, page administrators would have to submit a request to change the username – but not anymore!
  • 89. You can only change it once
  • 90. Tuesday June 26 – Did you notice your contact email is different?(personal accounts, not PAGES)
  • 91. Tuesday June 26 – Did you notice your contact email is different?(personal accounts, not PAGES)
  • 92. lori.miller@whnt.com@lorimillerwhnt

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