Balanced Scorecard Introduction

Balanced Scorecard and Strategy Map Lunch Bunch (Cabinet) August 23, 2007

Short-Term Goal (Today)
Understand the Balanced Scorecard

Create a Balanced Scorecard that links objectives, initiatives (new and old), and measures to the strategy of our organization.

Why think strategically?

Funding cuts (Financial)

Demonstrate accountability (all areas)

Improve our performance (Customer/Student Achievement)

Focus on improving our inputs (Internal processes)

Alignment of our PD with where we expect our employees to be headed (Learning and Growth)

Why think strategically?
Funding cuts (Financial)
Demonstrate accountability (all areas)
Improve our performance (Customer/Student Achievement)
Focus on improving our inputs (Internal processes)
Alignment of our PD with where we expect our employees to be headed (Learning and Growth)

Strategy
Strategy is h ow we inten d to create value f or ou r customers

It is estimated that fewer than 10% strategies that are effectively formulated are effectively implemented.
10%

In the majority of those cases (it is estimated to be 70%) the problem is not the strategy, but the execution of the strategy.
Forbes Magazine

Barriers to strategic thinking

Vision: Only 5% of workforce understands the strategy

People: Only 25% of managers have incentives linked to strategy

Management: 85% of Executive Teams spend less than 1 hour on strategy

Resources: 60% of organizations do not link budgets to strategy

It is estimated that managers and executives spend less than 1 hour per month on strategy.
1 hour

Steps in this Process
Step #1: What is a Balanced Scorecard?
Step #2: What is a Strategy Map?
Step #3: What method are we going to use to create our Strategy Map?

Step #1: What is BSC?

What is a Balanced Scorecard?
… The BSC is a management tool that provides senior executives a comprehensive measure of how the organization is progressing towards achieving its strategic goals.

Balanced Scorecard
The idea of the scorecard is to describe the essential ingredients of organizational success.
Its underlying philosophy – Provides a tool for clearly communicating the goals and priorities of the organization.

Introduced in 1992, by Robert Kaplan and David Norton, the Balanced Scorecard is the most commonly used framework for ensuring that agencies execute their strategies. Today, about 70% of the Fortune 1,000 companies utilize the Balanced Scorecard to help manage performance.
Where it started . . .

Some Basic Principles
Quantifies the Organizational Strategy in measurable terms
Strategy is summarized on a Strategy Map over four views of performance (perspectives).
Must capture a cause-effect relationship between strategic objectives over the four perspectives on the Strategy Map.
Critical Components include:
- Measurements
- Targets
- Initiatives
Everything must be linked: Goals to Objectives, Objectives to Measurements, Measurements to Targets.

Vision and Mission Strategic Assessment Strategy Map Balanced Scorecard Execution Monitor

When the community, students and staff are involved, all students do learn and succeed.

… to ensure all students will be at or above grade level

Four Sectors for Business. "If we succeed, how will we look to our shareholders?” The Strategy Private Sector Organizations Financial Perspective "To achieve our vision, how must we look to our customers?” Customer Perspective "To satisfy our customers, at which processes must we excel?” Internal Perspective "To achieve our vision, how must our organization learn and improve Learning & Growth Introducing Strategy Maps A simple model of the value creation process

Customer
Who are our targeted customers?
What is our value proposition in serving them?

Processes
To satisfy our customers at what processes must we succeed?

Employee Learning and Growth
What capabilities and tools do employees require to help then execute our strategy?

Financial Perspective
What financial steps are necessary to ensure the execution of our strategy?

“ Simple, not simplistic.” -Kaplan and Norton

Make sure relationship between point A (where we are today) and point B (scorecard) is clear
A scorecard is a final measurement tool. To get there we need to clarify our strategy. To clarify strategy will need to spend some time analyzing strategic data and then develop a map of strategy.

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Balanced Scorecard Introduction

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