Be the first to like this
Companies can grow using various strategies ranging from customer centricity, innovation, and mergers and acquisitions. During the last several years, market leaders have realized that moving from product centricity to customer centricity can create sustained value and a competitive advantage. However, customer centricity is a complex strategy that presents a myriad of practical challenges. This webinar will address the following questions:
What is customer centricity?
How do you create the customer advocate?
What are the key building blocks of a customer centric organization?
What are the rewards from being customer centric?