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With over $1.5B in sales, audiences benefit from Mike’s out-of-the-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer …

With over $1.5B in sales, audiences benefit from Mike’s out-of-the-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer
experience strategy and design around the world.

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  • 1. MIKE WITTENSTEIN GETS TO THE HEART SP EA KER ’S KI T DOWNLOAD PHOTO With over $1.5B in sales, audiences benefit from Mike’s out-of-the-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer experience strategy and design around the world. > Global Speaker > Practicing Customer Experience Designer > Consultant
  • 2. Mike Wittenstein continues to innovate and bring new energy to each and every speaking engagement. Using his own brand of storytelling, Mike relates, captivates and illustrates the potential of great customer experience for your business. DOWNLOAD PHOTO For leadership teams trying to figure out whether to start a CX project or just where to go from here, Mike uses a client-vetted, structured outline to get the conversation going.
  • 3. P RO G R A M S >The ‘Apple-ization’ of Retail 45-90 minutes Apple literally reinvented retail (and several other industries). Learn valuable foundation principles you can apply to make your own business’s experience better, as Mike reverse engineers the Apple brand for you. The best designs “delight customers, engage employees, and bring profit for shareholders – all at the same time”, Mike says. Interactive Exercises Available Highest (and >Anticipation: The of Service Most Profitable) Form 45-60 minutes Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. Interactive Exercises Available >Service Innovation 60-120 minutes > How Experience and Story are Two Sides of the Same Coin 45 minutes Great experiences breed stories which bring in new customers. This is a great introduction to CX presentation. In this informative introduction to customer experience, Mike explains how to begin with the story the client would want to tell-then work backwards toward the experience design that makes it possible. This topic is a great introduction if you’re serious about CX but haven’t committed yet. > Executive Roundtable 30-180 minutes For leadership teams trying to figure out whether to-start a CX project or just where-to-go-from-here, Mike uses a client-vetted, structured outline to get the conversation going, Then, he blends discovery with instruction to help the entire leadership team get on the same page. Mike’s boardroom skills are simply catalytic. Facilitated Discussion with Live Storyboarding Option > Webinars can be delivered on-line, saving time, Any program Getting your business to be best at what customers want most is the new holy grail of business. New services can differentiate brands—and get customers talking about them. In this informative and entertaining presentation, Mike will introduce your audience to service design and systems thinking, the two primary tools at the core of successful innovation. travel, and cost. > In-Depth Servicesend-to-end support for Storyminers offers Includes 1 or 2 Interactive Exercises >B2B Customer Experience 45-60 minutes Many believe that customer experience is a B2C phenomenon. Not true. B2B companies are leapfrogging their competitors by using experience design to introduce new kinds of value for their clients in new ways. With practical and innovative examples, Mike exposes opportunity gaps you can capitalize on. your customer experience initiatives. Just ask Mike. “ Even in a room of 1,000, this is clearly not a onesided conversation!”
  • 4. TRULY AN INTERNATIONAL EXPERIENCE > Mike delivers custom-crafted messages that resonate from the boardroom to the showroom. With humor, energy and realworld anecdotes, he shines a spotlight on the many elements, human and environmental, that affect the customer experience. Having traveled extensively and studied internationally, Mike speaks four languages (English, Spanish, Portuguese and Russian) and is sensitive to tuning the message to be culturally relevant to his audience. Mike travels globally from Atlanta, Georgia.
  • 5. DOWNLOAD PHOTO T ES T I M O N I A L S “ The lecture given by Mr. Wittenstein was rated the highest among all 25 speeches. The speech was not only rated the highest, but was widely appraised by the participants, who not only appreciated its content but also the way of presentation: very interactive and empathetic approach to the participants.” - Aleksandra Schoen-Zmijowa, Director Blu Business Media “ Mike Wittenstein has made an impact on the businesses of my CEO-level audiences. I was especially impressed with the way he spontaneously offered spot-on recommendations to those who had specific challenges. One CEO client who engaged Mike’s services told me that she received more benefit from a half day experience with Mike than she received from a onemonth engagement from a related service provider.” - Tom Cramer, Moderator The Brain Trust
  • 6. “Just wanted to tell you again what a great presentation you gave at the ISPA EXPO seminar on ‘Teaming with Retailers to Improve the Customer Experience.’ Your special brand of cutting to the chase was just the wakeup call our manufacturer audience needed to hear. The time you spent doing ‘mystery shops’ to view product retailing up close and interviewing key executives by phone was excellent preparation, and to say you are a quick study is putting it mildly.” - Nancy Butler, Editor-In-Chief Sleep Savvy “ Thank you, Mike, for bringing the topic of customer experience to a new level of relevancy to the store design community by sharing inspiring insights & strategic acumen to our chapter members. You’ve brought new meaning & focus to our community of designers & architects and helped them to transform their creative focus to be better aligned with CX and it’s importance to creating the best retail environments possible!” - Brian Dyches, International Chairman Retail Design Institute
  • 7. ABOU T MIKE Mike has been a catalyst for customer experience design and strategy around the world. He completely understands how to bridge the gap between data gathering and new experiences. > His experience spans two decades, more than 25 countries, and over 350 companies. Mike was IBM’s eVisionary and launched their first customer experience practice. Mike Wittenstein is a global speaker, practicing customer experience designer, and consultant. For over 20 years, he has been helping businesses navigate big changes with results that show on the bottom line. But, the focus isn’t on the balance sheet. The focus is shifted to the human element, which ultimately creates value for the customer, the employees and the shareholders. Mike discovered how to hit that ‘triple bottom line’ as IBM’s eVisionary where he launched their first Customer Experience Practice. Since then, he has developed a commercial-grade toolset that reliably replicates breakthrough results. Mike’s firm, Storyminers, helps clients learn and apply the tools. Mike’s storytelling style is collaborative, engaging, and practical. He supports vivid real-world examples with behind-the-scenes details so that people can put what they learn to use right away. Sometimes, timing, geography, or project economics dictate a webinar. Mike really knows how to connect with people whether they are in the same room or on the other side of the planet. DOWNLOAD PHOTO
  • 8. In addition to the years of experience in the corporate world and as an entrepreneur, Mike has stacked up some pretty impressive academic accomplishments as well as a variety of academic and industry honors. ED U CAT I O N > Thunderbird School of Global Management MBA in International Management & Services Marketing > University of Florida BA in Foreign Languages & Cultures > 2 Years Studying and Living Abroad Brazil - Univercidade Russia - Pushkin Institute O T H ER C R ED EN T I A L S > Global Speaker’s Association > National Speaker’s Association > Distinguished Toastmaster > CXPA Founding Member DOWNLOAD PHOTO > RDI Professional Member
  • 9. MEDIA SUPPORT Photography Quick Bio ( Copy/Paste What you Need ) With over $1.5B in sales, audiences benefit from Mike Wittenstein’s out-ofthe-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer experience strategy and design around the world. Hi-Res | Low-Res Hi-Res | Low-Res Mike Wittenstein Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Mike Wittenstein speaks at the Hi-Res | Low-Res Hi-Res | Low-Res Jennifer Sable Videos on Customer Experience Design Creative Problem Solving Institute conference Business Development Manager, IHG http://youtu.be/bldSbrkEYRI http://youtu.be/c4RS_P3DGjY http://youtu.be/T1BWP4PgCHM President, Friendly Human Daniel Roberts Director, Marketing & Business at Accusentry, Inc. Michael Valverde Thom Milkovic http://youtu.be/fcVn07L9tV8 http://youtu.be/VchHMVFsUuM http://youtu.be/jyY41KAd3_w Creative Director
  • 10. “We couldn’t have enjoyed your presentation any more! ‘Personal Branding through Social Media’, on February 10th was a hit for the members present at the meeting of the Atlanta chapter. Our members were fully engaged by the information you presented and energized by the possibilities you proposed. Your message was fun, relevant and timely. Thank you so very much for your time and your winning presentation style.” - Deborah Shipman, President Executive Women International “My responsibility is to feature speakers who engage us, make us think and offer best practices so our members feel like the meeting was a good investment of their time. Mike Wittenstein does that. His laid back style makes him easy to listen to and interact with. Mike took the time to get to know us and shared how to differentiate ourselves through customer experience. His presentation is a prime example of a good customer experience.” - Joe Noonan Business Marketing Association “Mike Wittenstein’s presentation at our Institute of Management Consultants meeting was highly engaging, thought provoking and energizing. Simply superb. We were impressed by how he customized the program to meet our distinct needs. Mike made us all think more systematically about our clients’ experiences. Thanks to his guidance, we are communicating the compelling reasons why they use our services as we build our businesses.” DOWNLOAD PHOTO - Stanley Sloan Institute of Management Consultants “Let’s Get to the Heart of Your Business.” - Mike Wittenstein +1 770.425.9830 +1 404.229.5809 Mobile Mike Wittenstein Mike@MikeWittenstein.com linkedin.com/in/mikewittenstein 1862 Wilkenson Crossing Marietta, GA 30066 > M I K EW I TTE NST E I N .C O M / M I K E - S P E A K S