Johnsen Elearning To Eleading

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Johnsen Elearning To Eleading

  1. 1. The Difference between eLearning and eLeading Chicago eLearning & Technology Showcase August 19, 2009 Lee S. Johnsen Partners in Development 889 S. Dwyer Ave. Arlington Heights, IL 60005 PH: 847-255-1031 johnsenL@ameritech.net www.partnersindevelopment.net
  2. 2. The Difference between eLearning and eLeading A Few Definitions eLearning—the use of internet technologies to deliver a broad array of solutions that enhance knowledge and performance (Rosenberg, 2001) Leading—influencing individuals or groups toward reaching goal achievement eLeading—leveraging technologies to lead individuals or groups toward goal achievement from a distance (considering time, distance, and culture) What’s the Current State of Your Virtual Workforce? Needs Assessment Use the following Index to quickly assess how large the needs and opportunities are for dispersed team development in your organization. Index Questions Responses 1. In how many different U.S. locations are your employees and/or audience members? 2. How many different divisions or lines of business? 3. How many countries? 4. How many time zones? 5. How many different (non-native English) languages are spoken? 6. How many cultures? 7. How many different organizations (if external members are a part of our audience)? 8. How many leaders/managers does your organization have who lead dispersed teams? Total Number What next? Based on your responses above, you will begin to identify your challenges and the opportunities of leading a virtual workforce. Don’t stop here. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -2-
  3. 3. Three Key Elements of Teams Team Purpose Team Leadership Team Membership Team Leadership Single-leader teams—the “formal” leader is in control and responsible for the direction and success of the team. Shared-leadership teams—the team members jointly determine performance approach and establish the required individual and collective contributions. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -3-
  4. 4. Team Membership Collocated Teams—team members meet face-to-face and come from similar business units with a common cultural background. Dispersed teams—team membership is geographically dispersed, more cross functional, more culturally diverse and more temporary. What makes a team dispersed? Distance What Makes a Team Dispersed? Culture Time Distance 20 Time Culture © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -4-
  5. 5. How Effective are Dispersed Teams? The Good News! Now the Bad News. Why Do Dispersed Teams Fail? 1. Difficulties in building trusting, positive relationships across the three boundaries 2. Complications from the use of electronic communications © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -5-
  6. 6. What are the Keys to Overcoming These Failures? Managing task processes Leading people processes Building Trusting, Positive Relationships—Two Kinds of Trust Cognitive–trust that is based on rational or calculative assessments; it is based on one’s perceived integrity and ability. Keys to Building Cognitive Trust in Dispersed Teams—Managing Task Processes • Facilitating communications • Setting & clarifying goals • Organizing & coordinating work processes • Problem solving • Balancing resources © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -6-
  7. 7. Managing Task Processes—Tools and Techniques Facilitating Communications in Dispersed Teams Team Face Clock Team Communications Agreement Web conferencing Organizing & Coordinating Work Processes Weboffice Problem Solving Virtual Workspace Decision Support Systems © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -7-
  8. 8. Building Trusting, Positive Relationships—Two Kinds of Trust Affective–trust that results from the social bonds developed in a relationship where there is genuine care and concern for the welfare of another person; based on assessments of benevolence. Keys to Building Affective Trust in Dispersed Teams—Leading People Processes • Setting direction • Engaging and aligning people (inside & outside the team) • Motivating & inspiring • Leveraging cultural perspectives • Developing leadership Think about ways in which leaders can build team affective trust in dispersed teams. Are there technology tools that could support this? Why Do Dispersed Teams Fail? Overcoming complications from the use of electronic communications • Matching communications technology with the message and the audience • Training to use communication and application-specific software • Training on written communication techniques • Ensuring technical “help” support • Others? © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -8-
  9. 9. The Difference between eLearning and eLeading Consider the benefits to your organization for improving the performance of dispersed teams. Ensure that your organization’s learning strategy supports dispersed teams and their leaders. Find ways to leverage distance learning and distance performance to support your organization? Personal Action Plan Three things you learned as a result of our time today. Two things you will do with this information. One thing you will never ever forget as a result of our time today. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -9-
  10. 10. Pathways of Communication—Technology Tools Listed below are a variety of electronic communications tools available to dispersed teams. Consider how these can assist dispersed teams in managing task processes and leading people processes. • audio conferencing/teleconferencing • web conferencing • videoconferencing Synchronous (same time) • chat communication tools-- • instant messaging • whiteboards • discussion boards • online calendar applications • links • group announcements • e-mail Asynchronous (different time) • surveys and polls tools • blogs • podcasts • social networks such as Twitter, Facebook, LinkedIn • courseware • streaming media • narrated slideshows • videos such as YouTube Content integration • Weboffice • Google groups • e-books • team rooms • resource library Document management • version tracking and control • permission-based access Adapted from Building Communities—Strategies for Collaborative Learning, by Loren Kaplan (August 2002) Note: Those with name brands are listed as examples of the technology, not as an endorsement of a particular product. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. - 10 -
  11. 11. References DeRose, Darleen, M., Hantula, Donald, A., Kock, Ned, D’Arcy, John. (2004). Trust and Leadership in Virtual Teamwork: A Media Naturalness Perspective. Human Resource Management, Vol. 43, Nos. 2 & 3, p. 219-232. Fermented, Jerry. (2009). Virtual Leadership for a Virtual Workforce. Retrieved July 9, 2009 from http://clomedia.com/includes/printcontent.php?aid=2565. Greenberg, Penelope Sue, Greenberg, Ralph H., Announce, Yvonne Leader (2007). Creating and sustaining trust in virtual teams. Business Horizons, Kelly School of Business. Johnsen, Lee, S. (2004). Balancing the Scales of Team Leadership. Real World Teambuilding Strategies that Work. Insight Publishing. Katzenbach, J.R, Smith, D.K. (1993). The Wisdom of Teams. McKinsey & Company, Inc. Katzenbach, J.R, Smith, D.K. (2001). The Discipline of Teams. Wiley & Sons, Inc. Kotter, J.P. (2001). What Leaders Really Do.? Harvard Business Review. Loges, Sober, Riley, Richard, R. (2008). Uniting the Virtual Workforce. Wiley. Neal, Mollie. (2009). Managing a Virtual Workforce. Panton Media Inc. Sapphire, Diane M. Horner. (1996) Productive Behaviors of Global Business Teams. International Journal of Intercultural Relations, 20/2. Siebdrat, Frank, Hoegl, Martin, Ernst Holger. (2009). How to Manage Virtual Teams. MITSloan Management Review. Trek, Melanie. (2005). Defining the Virtual Workforce. Retrieved July 9, 2009 from http://nemertes.com/managing/defining_the_virtual_workforce. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. - 11 -

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