Bw I Ippt Iba07

488 views
401 views

Published on

Knowledge management in Hotel industry

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
488
On SlideShare
0
From Embeds
0
Number of Embeds
17
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Bw I Ippt Iba07

  1. 1. KNOWLEDGE MANAGEMENT IN HOTEL INDUSTRY<br /> OVERVIEW<br />Research question?<br />Findings of the research Topic<br />Other important information about the research topic<br />Conclusions<br />22/06/2010<br />1<br />Mike Simiyu IBA 2007<br />
  2. 2. RESEARCH QUESTION<br />1.Why does the Hotel industry need KM?<br /><ul><li>Sustainble competitive advantage.
  3. 3. Capturing of knowledge from employees.
  4. 4. Leveraging organizational knowledge.
  5. 5. Development of talented employees.
  6. 6. Understanding of the knowledge Grid.
  7. 7. Reducing costs and time saving.</li></ul>22/06/2010<br />2<br />Mike Simiyu IBA 2007<br />
  8. 8. FINDINGS OF THE RESEARCH<br />Knowledge can be embedded in processes,products,systems and controls.<br />Knowledge can be accessed as it is needed from sources inside and outside the firm.<br />It is versatile and can be transfrred formally,through training, or informally, by way of workplace socialization.<br />It is the essence of the competitive edge!<br />22/06/2010<br />3<br />Mike Simiyu IBA 2007<br />
  9. 9. OTHER IMPORTANT INFORMATION ABOUT KM<br />-There are two types of KM strategies namely;<br />1.Codification strategy.<br />2. Expertise strategy.<br />-There are three KM types namely;<br />1.Competency management.<br />2.Knowledge sharing.<br />3.Competitive knowledge management.<br />22/06/2010<br />4<br />Mike Simiyu IBA 2007<br />
  10. 10. CONCLUSIONS<br />Both organizations and employees within the Hotel industry must learn rapidly and uniformaly to keep pace with the fast-moving and highly competitive world inorder to gain sustainable competitive advantage in the market place.<br />KM has to become a management philosophy shared by both management and employees, and also other stakeholders in the Hotel industry.<br />22/06/2010<br />5<br />Mike Simiyu IBA 2007<br />
  11. 11. THANKS ALOT FOR YOUR EARS<br />QUESTIONS??<br />22/06/2010<br />Mike Simiyu IBA 2007<br />6<br />

×