Enterprise phone system and applications Bridging Enterprise Infrastructure Google Apps and SaaS Services Cloud services and applications i-Link provides secure authenticated integration between on premise infrastructure and SaaS based application
Voicemail is especially time-consuming, which affects employee productivity and convenience. Checking voicemails is time consuming, not convenient Voicemails expire after a period of time Replaying messages to write down information 40% of users want another way to access VMs
Simple web services interface for submitting voicemail transcription requests
Supports HTTP, HTTPS, and SMTP
Queuing capabilities including first in first out (FIFO) and prioritization
Supports application cookies: Application can submit unique data with transaction, data returned unchanged with results
Supports multiple content types including audio/basic 711 64kb/s mulaw
Returns results in format that can be distributed via E-mail, Unified Messaging, or any other distribution method.
Integrations to Nuance’s VM2T hosted service are made easy via Nuance’s API. Detailed technical information including access to the Nuance API is available.
Nuance Voicemail to Text (VM2T) for Enterprise transcribes voicemails into text, extending current- and next-generation solutions like Unified Messaging. Receive voicemails in meetings or other noisy environments Avoid having to write down important information from a voicemail Save voicemails in E-mail or other messaging archives Enterprise users can receive transcriptions when out of the office on their mobile device Access voicemail – anytime, anywhere. Nuance Voicemail to Text
Notify and Delivery of Messages Secure Instant Messaging & LBS routing Emergency and/or Event Notification Open SDK for Custom Development In/Outbound/On Demand Fax
MEN (Mass Event Notification)
Voice Link CEBP
UC for Google Apps
Video Systems Communication Systems Data Centers Notification Systems Contact Centers Conferencing Services Enterprise Applications X X X X Presence Instant Messaging International Location X X X X X X Mobile Clients
Video Systems Communication Systems Data Centers Communication Systems Contact Centers Conferencing Services Enterprise Applications Headquarters Branch Location International Location “ SIP Based” i Link Extend the Life & Reach of OCTel
Video Systems Communication Systems Data Centers Communication Systems Contact Centers Conferencing Services Enterprise Applications Headquarters Branch Location International Location Migration OCTel to Next Gen Messaging Platforms
Phase I Closed Systems Phase II Legacy Extended w/UC Functionality Logical Migration w/anywhere access, any device, any App Phase III
iLink Links Cloud Based Solutions to Google Apps CRM /SFA/ERP Email/Calendar/IM/Presence Conferencing and mobile devices Enterprise phone system and applications & “The Cloud”
Phone Mobile Smart phone Web Applications DTMF/Speech DTMF/Speech SMTP HTTP/HTTPS XML SMS Phone # Desktops E-mail SMS aggregator PBX E-mail XML SMTP DTMF/Speech HTTP/HTTPS Emergency and Event Notification Sources of event or message Multimedia recipients
POP3 IMAP WIFI SIP DTMF Speech HTTP HTTPS WAP XML SIP SOA IMAP MS Exchange 2000/2003/2007 Lotus Dominos Novell GroupWise IMAP servers Universal Access Gateway to Content GroupWare Services Enterprise Portals Business Applications BEA EIP MS Sharepoint IBM WebSphere Microsoft CRM, Oracle, Salesforce.com, Frontpage, ACT, SAP, Netsuite, Binnacle
UC services authenticate with existing business applications with native API and open XML interface.
UC communication server connects to business application server via Secure authentication and behind corporate firewall.
Information is synchronized via MAPI, IMAP and Web Services, enabling the usage and configuration of open standard security configurations such as Https, IPSEC, and encryption.