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  • 1. Mike Seeley Director of Strategic Relationships
  • 2.
    • Esnatech - UC solutions
    • Google - Google Apps Consulting
    • VCS Incorporated ( Alcatel Lucent )
    • Polycom - Collaboration Solutions
    • Nuance - Visual Voicemail Development Partner
    • Physbridge – Legacy to Voip Enabler
  • 3.  
  • 4.  
  • 5.
    • SAAS (Software-as-Service) is the buzzword
    • Majority of the enterprise mobile solutions are hosted
      • Corporate e-mails are communicated via RIM NOC
    • Hosted solutions have become an important differentiator
      • Hosted solutions drive higher ROI*
    • Mobile Marketing Association (MMA) monitors and endorses security procedures for hosted mobile applications
    Hosted Solutions are growing fast
  • 6.
    • Application
      • Applications for Octel , Intuity , Modular Messaging clients
    • Telephony Office Linx
      • UC platform for IP Office and Aura
      • Dev Connect Approved
  • 7.
    • Avaya Dev Connect Partner
      • UC&C Solutions for Avaya Channels
  • 8.
    • Google Apps Consulting Practice
      • Google Solutions
      • Application Gateway
        • UC for Google Apps
        • Avaya Customers moving to Google Apps
  • 9. Enterprise phone system and applications Bridging Enterprise Infrastructure Google Apps and SaaS Services Cloud services and applications i-Link provides secure authenticated integration between on premise infrastructure and SaaS based application
  • 10. Voicemail is especially time-consuming, which affects employee productivity and convenience. Checking voicemails is time consuming, not convenient Voicemails expire after a period of time Replaying messages to write down information 40% of users want another way to access VMs
  • 11.
    • Executives spend 12hrs/week (minimum) in meetings
    • 50% of the time, meeting attendees are not actively participating
      • Restricted from accessing audio content (VM)
    • Sales Folks are mobile 70% of their time
      • 80% of their time is spent in live conversation
    • 37% of US workforce work remotely twice a week
    Nuance Voicemail to Text enables your workforce to be more responsive – whether they are in meetings or outside of the office.
  • 12. Nuance offers a hosted VM2T solution based on its state-of-the-art speech recognition technology augmented with Nuance-internal specialized human transcribers.
    • Features
    • Nuance-hosted solution
    • Securely integrates with voicemail platform via i Link Application
    • Semi-automation:
      • Speech recognition
      • Human transcriptionists
    • Learning and Adaptation: System adapts to callers voice
      • Significantly increase automation over time
      • Customer-specific language modeling
    • Multiple language support
    • Transcription into any medium
      • E-mail, UM, etc.
    Nuance Data Center End- User Caller Nuance-internal Human Transcribers
  • 13.
    • SIP based Application
    • UC Enabler for Voice Mail systems
    • Ability to run other UC applications on same box
    • UC&C Gateway to Avaya , Nortel and Cisco
    • Nortel Legacy Voicemail TUI Supported
    • So what’s required
      • Nuance Speech to Text Application seats
      • i Link application
      • Bundle offer from resellers
  • 14.
    • Nuance transcription strictly adheres to HIPAA Regulation
      • Applies appropriate technical, business & administrative safeguards
      • All agents are subjected to security safeguards
      • All agents are centrally located and supervised
      • Entire business process is regularly audited by Health & Human Services
      • Source is removed from the content
      • Records are returned or destroyed at the termination of the agreement
    • Nuance hosts millions of interactive transactions
      • Nuance On-Demand facility hosts several interactions for pre-paid and post-paid mobile callers
      • Hosted Directory assistance solutions serve numerous queries
  • 15.
    • Simple web services interface for submitting voicemail transcription requests
    • Supports HTTP, HTTPS, and SMTP
    • Queuing capabilities including first in first out (FIFO) and prioritization
    • Supports application cookies: Application can submit unique data with transaction, data returned unchanged with results
    • Supports multiple content types including audio/basic 711 64kb/s mulaw
    • Returns results in format that can be distributed via E-mail, Unified Messaging, or any other distribution method.
    Integrations to Nuance’s VM2T hosted service are made easy via Nuance’s API. Detailed technical information including access to the Nuance API is available.
  • 16. Nuance Voicemail to Text (VM2T) for Enterprise transcribes voicemails into text, extending current- and next-generation solutions like Unified Messaging. Receive voicemails in meetings or other noisy environments Avoid having to write down important information from a voicemail Save voicemails in E-mail or other messaging archives Enterprise users can receive transcriptions when out of the office on their mobile device Access voicemail – anytime, anywhere. Nuance Voicemail to Text
  • 17.  
  • 18. Notify and Delivery of Messages Secure Instant Messaging & LBS routing Emergency and/or Event Notification Open SDK for Custom Development In/Outbound/On Demand Fax
      • Message Link
      • UC Link
      • MEN (Mass Event Notification)
      • Voice Link CEBP
      • Fax Link
      • UC for Google Apps
  • 19. Video Systems Communication Systems Data Centers Notification Systems Contact Centers Conferencing Services Enterprise Applications X X X X Presence Instant Messaging International Location X X X X X X Mobile Clients
  • 20. Video Systems Communication Systems Data Centers Communication Systems Contact Centers Conferencing Services Enterprise Applications Headquarters Branch Location International Location “ SIP Based” i Link Extend the Life & Reach of OCTel
  • 21. Video Systems Communication Systems Data Centers Communication Systems Contact Centers Conferencing Services Enterprise Applications Headquarters Branch Location International Location Migration OCTel to Next Gen Messaging Platforms
  • 22. Phase I Closed Systems Phase II Legacy Extended w/UC Functionality Logical Migration w/anywhere access, any device, any App Phase III
  • 23. iLink Links Cloud Based Solutions to Google Apps CRM /SFA/ERP Email/Calendar/IM/Presence Conferencing and mobile devices Enterprise phone system and applications & “The Cloud”
  • 24. Phone Mobile Smart phone Web Applications DTMF/Speech DTMF/Speech SMTP HTTP/HTTPS XML SMS Phone # Desktops E-mail SMS aggregator PBX E-mail XML SMTP DTMF/Speech HTTP/HTTPS Emergency and Event Notification Sources of event or message Multimedia recipients
  • 25. POP3 IMAP WIFI SIP DTMF Speech HTTP HTTPS WAP XML SIP SOA IMAP MS Exchange 2000/2003/2007 Lotus Dominos Novell GroupWise IMAP servers Universal Access Gateway to Content GroupWare Services Enterprise Portals Business Applications BEA EIP MS Sharepoint IBM WebSphere Microsoft CRM, Oracle, Salesforce.com, Frontpage, ACT, SAP, Netsuite, Binnacle
    • UC services authenticate with existing business applications with native API and open XML interface.
    • UC communication server connects to business application server via Secure authentication and behind corporate firewall.
    • Information is synchronized via MAPI, IMAP and Web Services, enabling the usage and configuration of open standard security configurations such as Https, IPSEC, and encryption.
  • 26. edition
  • 27.
    • Thank you