Office Business Applications in Financial Services

2007 Office System the Next Business Platform for Financial Services Mike Walker Architecture Strategist Microsoft Corp.

Introduction Mike Walker is the managing architecture strategist for the Financial Services vertical at Microsoft. Walker is responsible for driving and evangelizing Microsoft’s worldwide industry and vertical strategy in the banking, insurance and securities segments. Specifically, Walker ensures that financial services institutions around the world realize the full extent of Microsoft’s vision and value proposition, by overseeing areas such as industry strategy, marketing, solution development, partner development, thought leadership, and executive relations. Walker joined Microsoft in early 2006. His background is as a financial services strategist, specializing in business transformation around technology, but he combines this experience with a strong focus on strategic execution. Prior to joining Microsoft, Walker ‘s worked as an enterprise architect in banking, where he developed business strategies, conducted strategic infrastructure planning, and implemented technology projects. His experience includes bespoke and package implementation, enterprise process design and management, applications management and systems selection.

What We Will Cover
What is an Office Business Application (OBA)
Why should Financial Services use OBAs
How do OBAs solve Financial Services challenges
How this fits in your current environment
Conclusion

Session Prerequisites
High Level Understanding of Financial Services Issues
General SOA Concepts and Technologies
Understanding of Microsoft Technologies
Level 300

Agenda
OBAs solve the challenges
Conclusion

Office Business Applications (OBAs) are a style of composite applications that bring together both the front-office and back-office by unlocking more value from line-of-business systems making them more accessible and actionable to information workers through the familiar, powerful and ubiquitous Microsoft Office system.
What is an OBA? Definition Line-of-business Applications Microsoft Office System OBAs

What is an OBA? What makes an OBA Different Determine Product and Rate Unstructured Create Lead Qualified? Retire Lead Create Oppt’y Create Quote Closed? Complete Sale Originate Customer Validate Data Present solution Work with lenders Complete Registration Get Signatures Structured Office Business Applications “ Classic” Enterprise Applications Office SharePoint Server Word Excel Outlook InfoPath Estimate custom design Unstructured

What is an OBA? The Industry Agrees “ We thought people would use our portal, but now we realize they want to use SAP in their own interface. People will prefer to retain their current user experience. People love Office. You can connect SAP [to Office] so they don't need to leave their comfort zone.“ – Shai Agassi, President, SAP Product & Technology Group “ It is important to simplify and improve the user experience associated with enterprise applications interaction. Specifically, today most enterprise applications have Web-based user interfaces, but knowledge workers often find that these user interaction models are less intuitive to use and interfere with their daily work in Microsoft Office.“

Agenda
Conclusion

Strong Regulatory factors such as:
HMDA, CRA and Customer Privacy
Process heavy with many un-needed manual processes
In lending, banks must deal with 40 unique documents that span up to 300 pages
Highly competitive landscape where products and the rates of those products give them the edge
Technology efficiencies can help:
A 30 year fixed mortgage rate offered online is an average 50 basis points lower than that available offline
Why should FSI’s use OBAs Industry Challenges * * US Market Forecast - JupiterResearch 2005

OBAs increase Business User Productivity
Out of The Box Automation of the Process
Reduce the Cost of Ownership
Surface existing assets (Mainframe and Unix)
Align solutions with compliance
Why should FSI’s use OBAs OBAs to the Rescue

Lending is process heavy with many un-needed manual processes
Lenders must deal with 40 unique documents that span up to 300 pages
Data re-entry leads to data duplication, increased error rates, and compliance issues
Why should FSI’s use OBAs What can be automated?

Agenda
Conclusion

Automating Lending Registrations

Ability to add ad-hoc human process on to structured processes
Self Serve Dashboards with KPI’s and Reporting
Individual Team and Individual Sites for Information Sharing and Collaboration
They solve the Challenges Empower your Business Users

Agenda
Conclusion

How this Fits In Robust Composite Architecture Presentation Layer Web Based Portal Extensible UI Application Services Layer Office Clients Business Rules Engine Centralized Business Rules Orchestration Layer SQL Server 2005 3rd Party External Mortgage Providers Lending Message Bus State full Web Services Stateless Web Services Business Process Management Data Services Layer

Agenda
Conclusion

Recommended Resources Financial Services Architecture Center http://msdn.microsoft.com/FinServArch Mike Walker’s Blog http://blogs.msdn.com/MikeWalker Loan Origination Reference Architecture http://msdn.microsoft.com/architecture/ORLOS MSDN Solution Architecture Center http://msdn.microsoft.com/architecture Additional Resources

Next Steps
Take a look at the MSDN Financial Services Architecture Center
Explore the NEW OBA Reference Application Pack for Loan Origination Systems
Installable Application
Application Source Code (Coming Soon)
Architecture Guidance
Web Casts

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Office Business Applications in Financial Services

by Mike Walker

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