Microsoft Insurance Solutions Keynote Presentation at the Financial Services Developer Conference

Financial Services Developer Conference 2008 S+S, OBA, and Standards for Insurance Colin Cole Industry Technical Strategist for Insurance Microsoft Corporation Mike Walker Director of Financial Services Architecture Architecture Strategy Team | Microsoft Corporation

S+S, OBA, and Standards for Insurance Colin Cole Industry Technical Strategist for Insurance Microsoft Corporation Mike Walker Title Microsoft Corporation

Agenda
Insurance on the Web
Next Generation Insurance Web Experience
Leverage Software + Services
Insurance in your Enterprise
OBA Insurance Process
Insurance and the Middle-tier
ACORD Service Factory

Microsoft and Next Web
Strong Commitment
Microsoft Office SharePoint Server 2007
Wikis, Blogs
Web Services, Search
Exchange/Outlook 2007
Internet Explorer 7
ASP.NET ajax support
Silverlight

The Web Has Evolved Relevant Interactive Social “ comScore refines web metrics system to more accurately reflect how Internet users spend their time online, and not just the number of web pages they view.” comScore, Inc. “ Nielsen/NetRatings adds “total minutes” metric as best measure of Online engagement” Nielsen/NetRatings “ Are social computing themes like user-generated content and communication fundamentally changing the rules of business? We think they are—in a big way.” Forrester Research Personal Transactional Informational

Challenges to Insurers on the Web
Infrequent transactions
Stickiness
Phone heavy
Complex Products (life, annuity)
Advisor needed for sale
Deploying Applications to Agency

Windows Presentation Foundation
Unified model for building user interface application on windows
Separates development and design
Combines business UI features, 2D and 3D graphics, animation, audio and video
Two versions:
Rich (smart) version as a windows installed app
Requires .NET on a windows client
Light version
Silverlight 2.0
Cross Platform (Windows, Mac, Linux)
Cross Browser (IE, Firefox)

Woodgrove Insurance Architecture SOAP, REST Web Server 1 Enterprise Data RDBMS ERP CRM Middleware Message Queuing Host integration Etc. Web Server 2 Web/App Tier Data Tier Web Server N … .
Silverlight UI
UI logic runs in browser
Makes WS calls to middle-tier
Woodgrove Web Services Service Hoster Web Services Web Services

Woodgrove Insurance

The Power of Choice
Efficiencies of scale
Scale on demand
Always up to date
Control & ownership
Strategic capabilities
Customization
Infrastructure TCO
External expertise
Time to market

Software Plus Service Software Service Software Plus Service 1+1 = 3

S+S App is "best of…”

S+S Design Principles
Reach - ”Click to run”
Collaboration
Economy of Scale
Richness
Personal Experience
Power of local resources
*-ilities
SLAs
Mobility
Optimized form factors

Thinking About Services Building Block Services Attached Services Finished Services
Windows Live Platform
Silverlight Streaming
BizTalk Services
Exchange Hosted Services
Xbox Live
Windows OneCare
Dynamics CRM Live
Live Meeting
Hosted SharePoint
Hosted OCS
Delivered “as-is” through a browser over an Internet connection Extension of a packaged software product Services that can be integrated into an application

Platform for Delivering Services Familiar, useful, “sticky” services that are “building blocks” for creating vibrant communities and driving deeper engagement with your users Comprehensive Scalable Predictable Economical

Woodgrove Insurance with S+S Woodgrove Insurance Services Woodgrove Insurance Insurance Agent
Integrated
Composable
Zero touch
Flexible
Role-based
Windows Live Platform Services Web Services Layer Customer Life Admin Windows Live Contacts Windows Live Messenger

Your claim status has been updated

| Welcome Jesse Merriam Your Agent: Daryll McDade Status: Online

 Video Tutorials

Find a Repair Facility to Service Your Claim Facilities in your area: Facility 1 Address info Facility 2 Address info Facility 3 Address info Facility 4 Address info Facility 5 Address info Facility 6 Address info More… 1 2 3 4 5 6

Annuities

Agenda

Composite Applications
Leverage Existing Assets on various platforms
Reduce Complexity with tools you already own
Leverage a host of platform enabled capabilities

Anatomy of a Business Application Forms Services Outlook Word Excel PowerPoint InfoPath Communicator Open XML IRM Excel Services Data Services ECM Services Security Services Storage Services Portfolio Mgmt Project Management Enterprise Search ASP.Net Master Pages | Web Parts .Net VB | C# Portal Framework Workflow Foundation Rights Management Services Document Libraries Clients Office SharePoint Server 2007 WSS 3.0 Shared Clients Browser Smart Clients Custom Applications

Financial Services Component Library

Woodgrove Insurance Mike Walker Director Financial Services Architecture Architecture Strategy Team http://www.codeplex.com/claims http://www.codeplex.com/LifeInsurance Source code and more info: Blog : http://tinyurl.com/7hse7f

Anatomy of Woodgrove Customer Center My Policy Pay Bill Report Claim Change Address Contract Woodgrove Insurance ACORD WS Messaging ACORD Metadata Maps Business Data Catalog WS Proxy Database

What is included
Site Templates
Business Data Catalog Entities
Policy Status
Policy Pipeline
ACORD Based Forms
Policy Registration (103 TxLife)
Web Services
Status
Fulfillment Services (Credit, Medical, APS, Paramed)
Order System
Web Parts
Pipeline

Agenda

What is our P&C Insurance Framework?

P&C Service Catalog

What is our L&A Insurance Framework?

L&A Service Catalog

Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging

Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services ACORD based WCF data contracts and service proxies Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging

Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Provide true SOA webservices out of ACORD schema Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging

Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Uses Microsoft Enterprise Library Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging

Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services You plug in your business logic here Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging

Additional Information
Microsoft Financial Services Center
http://msdn.microsoft.com/FinServArch
Microsoft in Financial Services
http://www.microsoft.com/financialservices
Technology Community for Financial Services
http://www.financialdevelopers.com
Platform Migration Alliance
http://www.mainframemigration.org
Financial Services companies using Microsoft
http://www.microsoft.com/industry/financialservices/businessvalue/casestudies.mspx
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© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Microsoft Insurance Solutions Keynote Presentation at the Financial Services Developer Conference

by Mike Walker on Jan 19, 2009

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Microsoft Insurance Solutions Keynote Presentation at the Financial Services Developer Conference — Presentation Transcript