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Get Social ConnectedMike Handes          @mikehandesSocial Business Innovation Lead, IBM27/10/2011
Building a smarter planet    Agenda                            © 2009 IBM Corporation   2
Building a smarter planet    IBMs Government 2020 Report    Governments must simultaneously deal with the effects of six d...
Building a smarter planet    The Fifth IT Era: The era of Social Government                                               ...
Building a smarter planet                                    More than 700 million active users                           ...
Building a smarter planet    Australia Internet & Facebook Usage                            116% mobile                   ...
Building a smarter planet    Government Collaboration   By thinking and acting in new ways, government leaders have the op...
Building a smarter planet                             Healthier                                           Stronger        ...
Building a smarter planet                                                          Stronger                               ...
Building a smarter planet                            "We estimated that around 70% of our work during                     ...
Building a smarter planet                            © 2009 IBM Corporation   11
Building a smarter planet     Socialise from your site and Social Media sitesEnable customers to getproblems resolved quic...
Building a smarter planet                            © 2009 IBM Corporation   13
Building a smarter planet  …developing and going  mobile…                            © 2009 IBM Corporation   14
Building a smarter planet                            © 2009 IBM Corporation   15
Building a smarter planet                            …and the Canberra                            govhack version         ...
Building a smarter planet Open data finds people who care and can do something “Apps for Democracy produced more savings f...
Building a smarter planet    Democratization of Data - Citizen Mashup                                                     ...
Building a smarter planet                                 G2B               G2C                                           ...
Building a smarter planet    What are people saying about your agency, policies, issues?    Boston Police Monitoring 18 Ju...
Building a smarter planet    Analytics Command Centre                               © 2009 IBM Corporation   21
Building a smarter planet    Applying analytics: Social Insight Inside the Organization   • Consumer / Employee Insight   ...
Building a smarter planet                             Healthier                            Eco-system                     ...
Building a smarter planet   Drivers for Government Adoption of Social Initiatives                            Growth of    ...
Building a smarter planet    Why is it important to use social software in the enterprise?                            Ever...
Building a smarter planet                    To drive growth and operational efficiency                          within th...
Building a smarter planet     Where do good ideas come from?                                      © 2009 IBM Corporation  ...
Building a smarter planet     Do we create opportunities for serendipity?                                                 ...
Building a smarter planet                So what is social software? (cont)                                               ...
Building a smarter planet     A lot of the issues are symptoms of an overwhelmed content-     centric model               ...
Building a smarter planet     We believe content revolves around people                                                 © ...
Building a smarter planetWho’s Who in the Zoo                            © 2009 IBM Corporation   32
Building a smarter planetProfile Page | Know & be Known                                 © 2009 IBM Corporation   33
Building a smarter planetHow can I find the expertise?                                © 2009 IBM Corporation   34
Building a smarter planet                            © 2009 IBM Corporation   35
Building a smarter planetEmail Hoarding of Business Information                                         © 2009 IBM Corpora...
Building a smarter planet                            © 2009 IBM Corporation   37
Building a smarter planetFiles | sharing, not hoarding                                38                                  ...
Building a smarter planetRetain knowledge...even after the person has left                                                ...
Building a smarter planetMaze to information & Organisational Boundaries                                                  ...
Building a smarter planetCommunities | Stimulating innovation & creativity                                                ...
Building a smarter planetIBM Connections - Activities                    Mini Projects – 3 days, 3 weeks, 3 months       ...
Building a smarter planet                            43                                 © 2009 IBM Corporation   43
Building a smarter planetSocial Analytics: End UsersPeople-centric v Document-centric                                    4...
Building a smarter planet                            © 2009 IBM Corporation   45
Building a smarter planet                Driving User Adoption – Put It In front of their                eyeballs!        ...
Building a smarter planet                            47                                 © 2009 IBM Corporation   47
Building a smarter planet                            © 2009 IBM Corporation   48
Building a smarter planet     Connections enhances Outlook, Office, Explorer, & Sharepoint                                ...
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Building a smarter planet     From wherever your people are...from whatever device             Android           iOS      ...
Building a smarter planet                            ●   3200 staff and 700 field data collectors – economic, business,   ...
Social Business in Action     The value of Social Business for HR and Workforce                    Primary Goals   Client ...
Building a smarter planet   IBM Social Software is the market share leader        IDC identified IBM as the marketshare le...
Building a smarter planet      The Social Government Agenda                           A           Align Government Agency ...
Building a smarter planet    The IBM Social Government Agenda Methodology        Vision                    Roadmap        ...
Building a smarter planet     Lead your organizations Social transformation    Complimentary Social Government Agenda Work...
Building a smarter planet                            Mike Handes          Sydney, Australia                            Soc...
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Ibm smarter government series 2011 10 - web2.0

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IBM Smarter Government - how Web 2.0
platforms such as Facebook, Twitter and YouTube are enhancing the way the public
communicates and collaborates. Using real-life case studies, this presentation demonstrates how these technologies can help governments around the world to:
• Break down barriers between departments and agencies
• Prevent the duplication of effort
• Innovate through effective knowledge sharing

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Transcript of "Ibm smarter government series 2011 10 - web2.0"

  1. 1. Get Social ConnectedMike Handes @mikehandesSocial Business Innovation Lead, IBM27/10/2011
  2. 2. Building a smarter planet Agenda © 2009 IBM Corporation 2
  3. 3. Building a smarter planet IBMs Government 2020 Report Governments must simultaneously deal with the effects of six drivers that are reshaping our world, while building a foundation to promote the future prosperity of citizens ACCELERATING GLOBALISATION CHANGING DEMOGRAPHICS Countries and societies are becoming Median ages are rising in the more economically interdependent developed countries. across social, political and cultural boundaries. EVOLVING SOCIETAL RELATIONSHIPS RISING ENVIRONMENTAL Today, governments are expected to CONCERNS deliver results and value through Societies and governments are secure, private services that are becoming more attuned to what the available anywhere at any time. earth can provide and what it can tolerate. GROWING THREATS TO SOCIAL EXPANDING IMPACT OF STABILITY AND ORDER TECHNOLOGY From terrorism to armed conflict to The adoption of the Internet is pandemics to natural disasters, the remaking the landscapes of business, character of threats is changing. healthcare and government.Today’s imperative: Managing within the current global financial and economic crisis in away that begins to solve the above challenges and lay a foundation to build a better future. © 2009 IBM Corporation 3
  4. 4. Building a smarter planet The Fifth IT Era: The era of Social Government Social Internet PCs Departmental Mainframe What’s your Social Government Agenda? © 2009 IBM Corporation 4
  5. 5. Building a smarter planet More than 700 million active users 700 Billion minutes usage a month 30 billion items of content shared a month2 Billion videos watched daily24 hours of video uploaded every minute 190 Million tweets per day 500,000 new accounts per day © 2009 IBM Corporation 5
  6. 6. Building a smarter planet Australia Internet & Facebook Usage 116% mobile device penetration 109% in Australia increase in 55+ access social media via mobile © 2009 IBM Corporation 6
  7. 7. Building a smarter planet Government Collaboration By thinking and acting in new ways, government leaders have the opportunity to make policy decisions and develop plans that will make a lasting contribution to the economic health and welfare of their communities. © 2009 IBM Corporation 7
  8. 8. Building a smarter planet Healthier Stronger Eco-system Relationships G2B G2C (your domain) Social Gov Consumer G2E Domain Social Workforce Analytics Optimisation & New Channels Ideation 8 Listen, Learn, Measure, Take Action © 2009 IBM Corporation
  9. 9. Building a smarter planet Stronger Relationships G2B G2C (your domain) Social Gov Consumer G2E Domain Social Analytics New Channels © 2009 IBM Corporation 9
  10. 10. Building a smarter planet "We estimated that around 70% of our work during the crises was proactive...previously up to 90% of © 2009 IBM Corporation 10 the units work in crises was reactive.”
  11. 11. Building a smarter planet © 2009 IBM Corporation 11
  12. 12. Building a smarter planet Socialise from your site and Social Media sitesEnable customers to getproblems resolved quickly Drive innovation by supporting idea contribution Allow customers to provide feedback © 2009 IBM Corporation 12
  13. 13. Building a smarter planet © 2009 IBM Corporation 13
  14. 14. Building a smarter planet …developing and going mobile… © 2009 IBM Corporation 14
  15. 15. Building a smarter planet © 2009 IBM Corporation 15
  16. 16. Building a smarter planet …and the Canberra govhack version © 2009 IBM Corporation 16
  17. 17. Building a smarter planet Open data finds people who care and can do something “Apps for Democracy produced more savings for the D.C. government than any other initiative”. Vivek Kundra, former CTO of DC. © 2009 IBM Corporation 17
  18. 18. Building a smarter planet Democratization of Data - Citizen Mashup Regional Performance  Helps citizens answer “How is my region doing in increasing recycling rates?”  Explore recycling data by region Challenge:  View up to minute news on recycling  Empower the community by making government data  Built in 30 minutes accessible via a single platform in a format which can be personalised and shared City Performance Solution:  Helps citizens answer “How  570+ feeds of government data can I improve my city’s available for creating household recycling?” customized mashups to put  Find local recycling centres citizens in control and what they recycle  Local news on city recycling performance  Built in 15 minutes © 2009 IBM Corporation 18
  19. 19. Building a smarter planet G2B G2C (your domain) Social Gov Consumer G2E Domain Social Analytics 19 Listen, Learn, Measure, Take Action © 2009 IBM Corporation
  20. 20. Building a smarter planet What are people saying about your agency, policies, issues? Boston Police Monitoring 18 June 2011 Stanley Cup Parade Intelligent Policing – One Million Fans www.geocop.com 20 www.tactweet.com © 2009 IBM Corporation
  21. 21. Building a smarter planet Analytics Command Centre © 2009 IBM Corporation 21
  22. 22. Building a smarter planet Applying analytics: Social Insight Inside the Organization • Consumer / Employee Insight • Assess sentiment, affinity & evolving topics • Weigh employee interest & engagement © 2009 IBM Corporation 22
  23. 23. Building a smarter planet Healthier Eco-system G2B G2C (your domain) Social Gov Consumer G2E Domain Social Workforce Analytics Optimisation & Ideation © 2009 IBM Corporation 23
  24. 24. Building a smarter planet Drivers for Government Adoption of Social Initiatives Growth of Net Knowledge Generation Virtual / Workers Remote Work Changing Demographic Social Complexity necessitates Government collective intelligence Need to Need to Drive Trend Improve Innovation Towards Performance On the Job Learning © 2009 IBM Corporation 24
  25. 25. Building a smarter planet Why is it important to use social software in the enterprise? Every week, 42% of people use the wrong information to make decisions Employees spend 25% of their time just looking for information Every week businesses 91% of CEOs say they need waste 5.3 hours due to to restructure the way their inefficient processes organizations work 18% of the average working day is spent on work that wasted time and effort - Australian Productivity Pulse survey © 2009 IBM Corporation 25
  26. 26. Building a smarter planet To drive growth and operational efficiency within this environment, leaders need to focus to three key initiatives Importance of workforce challenges in the next 3 years vs. effectiveness 9 Relative effectiveness Sourcing and 8 recruiting from “We are not as good Managing outside the Retaining valued talent at innovation as labor costs organization within the organization efficiency. The HR 7 function should help Evaluating Enhancing workforce to build an 6 workforce innovative culture, productivity performance create forums, 5 develop leaders and Rapidly find ways to 4 developing measure and reward Efficiently allocating workforce skills the workforce innovation.” and capabilities 3 2 Developing Veronica Rörsgård, Fostering collaboration future leaders SVP HR, Skanska and knowledge 1 sharing 1 2 3 4 5 6 7 8 9 Relative future importance *IBM CHRO Study, 2010 © 2009 IBM Corporation 26
  27. 27. Building a smarter planet Where do good ideas come from? © 2009 IBM Corporation 27
  28. 28. Building a smarter planet Do we create opportunities for serendipity? © 2009 IBM Corporation 28
  29. 29. Building a smarter planet So what is social software? (cont) © 2009 IBM Corporation 29 29
  30. 30. Building a smarter planet A lot of the issues are symptoms of an overwhelmed content- centric model © 2009 IBM Corporation 30
  31. 31. Building a smarter planet We believe content revolves around people © 2009 IBM Corporation 31
  32. 32. Building a smarter planetWho’s Who in the Zoo © 2009 IBM Corporation 32
  33. 33. Building a smarter planetProfile Page | Know & be Known © 2009 IBM Corporation 33
  34. 34. Building a smarter planetHow can I find the expertise? © 2009 IBM Corporation 34
  35. 35. Building a smarter planet © 2009 IBM Corporation 35
  36. 36. Building a smarter planetEmail Hoarding of Business Information © 2009 IBM Corporation 36
  37. 37. Building a smarter planet © 2009 IBM Corporation 37
  38. 38. Building a smarter planetFiles | sharing, not hoarding 38 © 2009 IBM Corporation 38
  39. 39. Building a smarter planetRetain knowledge...even after the person has left © 2009 IBM Corporation 39
  40. 40. Building a smarter planetMaze to information & Organisational Boundaries © 2009 IBM Corporation 40
  41. 41. Building a smarter planetCommunities | Stimulating innovation & creativity © 2009 IBM Corporation 41
  42. 42. Building a smarter planetIBM Connections - Activities  Mini Projects – 3 days, 3 weeks, 3 months  Repeatable Patterns – Templates  Integration – Social Everyplace E-mail Activities “ Team Places” © 2009 IBM Corporation 42
  43. 43. Building a smarter planet 43 © 2009 IBM Corporation 43
  44. 44. Building a smarter planetSocial Analytics: End UsersPeople-centric v Document-centric 44 © 2009 IBM Corporation 44
  45. 45. Building a smarter planet © 2009 IBM Corporation 45
  46. 46. Building a smarter planet Driving User Adoption – Put It In front of their eyeballs! Put It In Front Of Their Eyes: In context Integration © 2009 IBM Corporation 46 46
  47. 47. Building a smarter planet 47 © 2009 IBM Corporation 47
  48. 48. Building a smarter planet © 2009 IBM Corporation 48
  49. 49. Building a smarter planet Connections enhances Outlook, Office, Explorer, & Sharepoint © 2009 IBM Corporation 49
  50. 50. 50
  51. 51. 51
  52. 52. Building a smarter planet From wherever your people are...from whatever device Android iOS Blackberry © 2009 IBM Corporation 52
  53. 53. Building a smarter planet ● 3200 staff and 700 field data collectors – economic, business, environmental, population/demographic statistical outputs ● 9 offices located in all capital cities across Australia “With IBM Connections ABS can use business-Challenges grade social software, straight out of the box.”● Recruiting quality staff Dale Chatwin, Director, Knowledge Management Initiative, ABS.● Virtual teams are a reality● Resource Constraints Benefits  Knowledge fragmented● Increasing demands ● Online communities formed around  Information hard to find interests, technologies● Security and  External collaboration confidentiality requirements ● Best practices now emerging ● Speeding the induction processSolution – IBM ● New staff familiar with social tools ● Context, “why” rather than “how”● Enterprise-grade solution ● Senior managers communicating● Leverage new ways of working with dispersed teams● Complement existing systems and via Blogs not replace © 2009 IBM Corporation 53
  54. 54. Social Business in Action The value of Social Business for HR and Workforce Primary Goals Client ROI References* Transformation is real Realized benefit - median improvement % Increase speed of access to internal knowledge Key Opportunities for ROI (realized by 77% of respondents) • Faster on-boarding & M&A = 10% lower cost Increase speed of access to • Reduced new employee training internal experts costs 15% (realized by 52% of respondents) • Compressed employee communications time = $2M Reduce internal • Virtual teamwork reduces travel communications expense frees $8M (realized by 60%) *as projected by IBM BVA client (*) “The rise of the networked enterprise. Web 2.0 finds its payday” – McKinsey Global Survey Results, 2010 54 ©2011 IBM Corporation
  55. 55. Building a smarter planet IBM Social Software is the market share leader IDC identified IBM as the marketshare leader in Social Software Platform providers for a second year in a row July 2011 IBM.com press release ● IBM Connections install base grew 34% in 2010. ● IBM is positioned in the leadership quadrant in the 2009 and 2010 Garter Magic Quadrant reports ● 35% of Fortune 100 have purchased IBM Social Software © 2009 IBM Corporation 55
  56. 56. Building a smarter planet The Social Government Agenda A Align Government Agency Goals & Culture G Gain “Social Friends” Through “Social Trust” E Engage through Experiences Network Your Agency’s Processes N D Design for Security, Reputation & Risk A Analyze Your DataSource: “Get Bold: Creating a Bold Social Media AGENDA for Your Business” by Sandy Carter,ISBN: 0132618311, Copyright © 2011, IBM Press © 2009 IBM Corporation 56 56
  57. 57. Building a smarter planet The IBM Social Government Agenda Methodology Vision Roadmap SolutioningExploring the art Discussing the art Pragmatically detailing business of the possible of the probable and technical requirements Workshop 1 Workshop 2 Workshop 3 Business Capability Outcomes © 2009 IBM Corporation 57
  58. 58. Building a smarter planet Lead your organizations Social transformation Complimentary Social Government Agenda Workshop (2-3 Hours) Additional Special Offers Intra-Agency Social Collaboration ● 50% off the Entitled Price for IBM Connections Citizen/Customer Engagement ● 55% Off Entitled Price for IBM Customer Experience Suite 58 *Order must be placed before December 15 2011 IBM Corporation © 2009
  59. 59. Building a smarter planet Mike Handes Sydney, Australia Social Business +61 2 9463 5220 IBM Software Group mhandes@au1.ibm.com © 2009 IBM Corporation 59
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