Key Points: (Introduction)Notes:Hello, my name is [X], and welcome to “Driving Profitable Customer Relationships: Microsoft Dynamics CRM.” Thank you for joining us today.
scope and cost of service and support Infinity provides in addition to configuration and implementation
Bill James = Sabremetrics. analysis of baseball through objective, empirical and quantitative evidence, specifically baseball statistics that measure in-game activityMoneyball, the 2011 film about Billy Beane's use of sabermetrics to build the Oakland Athletics.Ultimately, the Athletics win an unprecedented 20 consecutive games, setting the American League record.Why compete on analytics? At a time when companies in many industries offer similar products and use similar technology, distinctive business processes count among the last remaining points of differentiation. Many previous bases for competition—such as geographical advantage or protective regulation—have been eroded by globalization. Proprietary technologies are rapidly copied, and breakthrough innovations in products or services are increasingly difficult to achieve. That leaves three things as the basis for competition: efficient and effective execution, smart decision making, and the ability to wring every last drop of value from business processes—all of which can be gained through sophisticated use of analytics.
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“If you can’t measure it, you can’t manage it” - Lord Kelvin, W. Edward Deming, Peter Drucker “Some companies have built their very business on their ability to collect, analyze, and act on data”http://www.infinityinfo.com/CompetingOnAnalytics
Gartner Survey of 400 attendees at the North American and European Gartner Business Intelligence Summits
Improving organizations byproviding business insightsto all employees leading tobetter, faster, morerelevant decisionsSelf Service ReportingEnd-User AnalysisAdvanced AnalyticsBusiness PerformanceManagementOperational Applications Embedded Analytics (CRM)
Business user experience Business collaboration platform Data infrastructure and BI platform