A Decade of SharePoint Adoption Best Practices

SharePoint Saturday Philadelphia February 4, 2012

About KMASince 1995…Three Themes Collaboration, Insight, ProductivityTwo principal lines of business Professional Services SharePoint Consulting and Application Development Software Product Mekko Graphics advanced charting softwareOne Technology Stack Pure-play Microsoft Partner Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Mike Gilronan • Partner at KMA, joined in 2006 • 20+ years consulting and professional services experience • ERP and CRM • Collaboration and KM • Business Analysis, Training, Project and Practice Management • Active in KM, Microsoft, and SharePoint communities • Business user point of view • Bats right, throws rightCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Today’s Session, in detail• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Ten tools and techniques• Three worst practices• Q&A, Resources, Closing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

RolesTechnical Stakeholder Business Stakeholder – Business Stakeholder – First Wave Second Wave“Push” with some “pull” “Pull” with some “push” Receiving endWants and Needs: Wants and Needs: Wants and Needs: Performance Economic Justification Minimum Disruption Security Network Effect Cost/Benefit Lens Compliance “My Solution” Change Averse becomes “Our Solution”Adoption = Business Users’ Adoption = What if I lead, Adoption = Cost/benefitproblem – I just do the and no one follows? equationplumbing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Enablers/IndicatorsLong uptimesLow numbers ofcomplaints and help deskticketsSpeed to marketIntegration with “sacred”processesMeasurable ROICompetitive wins Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Roadblocks to Adoption• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• "Field of dreams" mentality• No place to play Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Unique applications and solutions• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Marketing• Branding/Naming – First rule of SharePoint… • Nebula • Cramerville • Shmoogle • BaseCamp • The Source• Segmentation (by constituency) Fight Club poster ©EnderTheThird at DeviantArt Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Assessment• Survey• Administrative Tools• Feedback mechanism prominent on the front page• Visible and available super-users or support staff Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Project Design• Departmental Approach• Steering Committee (Cross-Functional)• Move Fast – Quick early successes count more – Drive fast, take chances! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Support• SharePoint for SharePoint• Prepare Support Teams• Self Service Support/Communities• Team Leaders Support/Decentralized• Tech Sheets – Quick one- page tips or FAQs Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Launch Events• “Big event”• Gift bags/materials• Resources: “I Use SharePoint”• Gamification Photo credit: NASA GRIN Image # : 69PC-0447 Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Contextual/Culturally-Based Motivations:Theory X Theory Y• Home Page Lockin • SLAs• Mandates • Chargeback incentives• “Burn the Boats” • Viral Communications • Social Communities • Badges Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

“Accessory After the Fact”• 5 things to do after 3 months in production – Usage/Search logs – MySite self-population – Content growth trends – Repeat rollout training – Re-evaluate roadmap Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

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Communication plan? Outlook!

Worst Practices – Technical “Lagniappe”

Resources - General• From Microsoft: – SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx• From Others – Susan Hanley (susanhanley.com) – consistently great content on this topic – Michael Sampson’s phenomenal books on the topic: michaelsampson.net – Paul Culmsee’s brilliant work at cleverworkarounds.com – Sadie Van Buren’s SharePoint Maturity Model (spmaturity.com) – great tool for benchmarking – Christian Buckley – “Where Do You Begin With SharePoint?” (buckleyplanet.com)• From KMA (www.kma-llc.net) – Blogs, presentations, news, and events – Monthly webinars Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Thank you!E-mail: mgilronan@kma-llc.netBlog: http://kmamikegil-blog.kma-llc.net/Twitter: @mikegilLinkedIn: http://www.linkedin.com/in/mikegil Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

SharePoint Community in Philadelphia• Tri-State SharePoint Users Group – SharePoint (2010 & 2007) • Administrators • Developers • IT Pros – Keynote and related Hands-on Lab each meeting – “On SharePoint Development” • Our lecture series on general SharePoint Development topics and how to improve those skills – Meetings: 2nd Tuesday of the month, 5:30pm – 9:00pm, Microsoft Malvern MTC• Website: www.TriStateSharePoint.org• Email: info@tristatesharepoint.org• Twitter: @tristateSP Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

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A Decade of SharePoint Adoption Best Practices

by Mike Gilronan on Feb 04, 2012

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A Decade of SharePoint Adoption Best Practices — Presentation Transcript