Its All About People Summary!

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It has been my experience in the service industry that the most important asset of a company is not listed on the Balance Sheet. If a bank chooses not to compete on price, then people/talent has to be the differentiating factor. The Value Proposition must be the benefit people can provide clients.

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Its All About People Summary!

  1. 1. It’s All About People! Michael G. Comer
  2. 2. “ High Performance” is a choice! <ul><li>Do you have the talent to take you where you want to go? </li></ul><ul><li>Think about it…What’s the difference between you and your competition? </li></ul><ul><ul><li>Financial “Service” Industry </li></ul></ul><ul><ul><ul><li>Everyone has a Checking Account </li></ul></ul></ul><ul><ul><ul><li>Everyone has a Loan </li></ul></ul></ul><ul><ul><li>The difference is … “People” </li></ul></ul><ul><ul><ul><li>It takes High Perform ers in order to achieve High Perform ance . </li></ul></ul></ul><ul><ul><li>Execution is the Key! </li></ul></ul><ul><ul><ul><li>Southwest Airlines </li></ul></ul></ul>
  3. 3. Who Do We Serve? <ul><li>Shareholder </li></ul><ul><li>Associate </li></ul><ul><li>Client </li></ul><ul><li>Communities </li></ul><ul><li>We must satisfy each and exclude no one. </li></ul>
  4. 4. Talent “The Front line delivers the Bottom Line” <ul><li>Our Agenda </li></ul><ul><ul><li>New Talent </li></ul></ul><ul><ul><li>Retain Talent </li></ul></ul><ul><ul><li>Making the “Difficult Decision” </li></ul></ul><ul><li>Never allow the fact that “People are our most important asset” be diminished. </li></ul><ul><ul><li>We are not operating a “machine” </li></ul></ul><ul><ul><li>We are always working with “people”. </li></ul></ul>
  5. 5. What are you doing to attract new talent? <ul><li>What’s your story? </li></ul><ul><ul><li>Why should the best want to join or remain with your team? </li></ul></ul><ul><li>Sources of Talent </li></ul><ul><ul><li>Internal </li></ul></ul><ul><ul><ul><li>Development </li></ul></ul></ul><ul><ul><li>External </li></ul></ul><ul><ul><ul><li>Recruiting </li></ul></ul></ul>
  6. 6. Think of some ways you can Recruit Talent for the Future? <ul><li>Why should potential talent choose you? </li></ul><ul><ul><li>Should it be more than “money”? </li></ul></ul><ul><ul><li>When do you recruit for talent? </li></ul></ul><ul><li>Is it an “event” or a “process”? </li></ul><ul><ul><li>You are always “hiring” talent? </li></ul></ul><ul><ul><li>You must be ready to “not add to staff” </li></ul></ul>
  7. 7. Retain Talent <ul><li>Ideal Associate </li></ul><ul><ul><li>What type of individual will excel within your Culture? </li></ul></ul><ul><ul><li>Can you describe this person? </li></ul></ul><ul><ul><li>How do you “create” this person? </li></ul></ul><ul><li>Ideal Associate Experience </li></ul><ul><ul><li>What keeps the best talent at your organization? </li></ul></ul><ul><ul><li>What would you have to do to have talent desiring to come to your company? </li></ul></ul>
  8. 8. Making the “Difficult Decision” <ul><li>“ If you make decisions with your Heart, you’ll end up with Heart Burn.”… Harvey MacKay </li></ul><ul><li>Performance Factors </li></ul><ul><ul><li>Willingness </li></ul></ul><ul><ul><li>Ability </li></ul></ul><ul><li>Coaching/Feedback </li></ul><ul><ul><li>Do your people clearly know what is expected? </li></ul></ul><ul><ul><li>Do your People clearly know where they stand? </li></ul></ul><ul><ul><li>The Doctrine of, “No Surprises” </li></ul></ul>
  9. 9. Things to Talk About…. <ul><li>What type of talent do we have? </li></ul><ul><li>What type of talent do we want? </li></ul><ul><li>What type of person excels in our Culture? </li></ul><ul><li>What is important to our best performers? </li></ul><ul><ul><li>Money is easy and obvious </li></ul></ul><ul><li>How do we recognize our best performers? </li></ul><ul><li>How should we recognize our best performers? </li></ul><ul><li>Does your entire Team understand how and why your company makes money? </li></ul>

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