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Service Design Global Conference 2013 - Redux
 

Service Design Global Conference 2013 - Redux

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My quick redux to IxDA Sydney on the contents of the Service Design Global Conference in Cardiff 2013.

My quick redux to IxDA Sydney on the contents of the Service Design Global Conference in Cardiff 2013.

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    Service Design Global Conference 2013 - Redux Service Design Global Conference 2013 - Redux Presentation Transcript

    • SERVICE DESIGN GLOBAL CONFERENCE 2013 Redux ! @mikeefreedom
    • 3 DAYS, CARDIFF, AWESOME http://www.slideshare.net/sdnetwork http://www.youtube.com/user/servicedesignnetwork http://conferences.service-design-network.org/sdnc13/
    • TALK ABOUT High level themes Calls to action
    • TRANSFORMATION See all
    • GREAT TIME TO BE A DESIGNER Nick Leon - http://www.youtube.com/watch?v=FQEDRBS1Kz0 Lee Sankey - http://www.youtube.com/watch?v=C56bcqyoSOw Clive Grinyer - http://www.youtube.com/watch?v=C56bcqyoSOw Jared Spool, UXAustralia, John Mathers, +more
    • Commercialising Design Led Innovation RCA Service Design Module 2 Internet of Things Mobile Internet Big Data, Analytics Cloud Computing Social Media and Collaborative Innovation A Perfect Storm of Technological Change… transforming services
    • Commercialising Design Led Innovation RCA Service Design Module 2 Urbanization and Inequality Global Warming Ageing Demographics Bio-Diversity Natural Resources Globalization A Perfect Storm of Social, Cultural and Environmental Issues
    • DESIGN THE FUTURE Or someone else will ! Photo credit : http://en.wikipedia.org/wiki/File:FutureShopMoncton.JPG
    • REMEMBER… YOU ARE NOT GOD ! Photo credit : http://commons.wikimedia.org/ wiki/File:Michelangelo's_ %22God%22,_from_ %22the_Creation_of_Adam %22.jpg
    • CLIENT BUY-IN… WITHOUT IT YOU’RE… Joel Bailey - http://www.youtube.com/watch?v=MK8RNDl0BTw Wim Rampen - http://www.youtube.com/watch?v=VNcgLRDhTaI gov.co.uk - unavailable +more
    • CLIENT BUY-IN • Get to know them • Educate them about you • Communicate
    • BIG DATA Kerry Bodine - http://www.youtube.com/watch?v=ZZm-QI8nvrk Maria Garcia - http://www.youtube.com/watch?v=fDJ3vJzrJgk Cliver Grinyer, Nick Leon, James Samperi
    • WHAT IS BIG DATA? Data of such high volume it requires technology to process / make sense of the insights ! Right now we’re using less than 5% of available data
    • BIG DATA • Combine quant and qual • Use the right data • Don’t freak out • Visualise
    • Individuals And Companies Deal With Four Types Of Content In The Digital Self © 2013 Forrester Research, Inc. Reproduction Prohibited
    • © 2013 Forrester Research, Inc. Reproduction Prohibited
    • CALLS TO ACTION • Share case studies - help a brother out • Improve education on design - create a common language for a start • Demonstrate and communicate ROI - define and measure impact • Link across disciplines - you are not god • Service design throughout delivery • Use the design community
    • Photo credit : daveypea http://www.flickr.com/photos/daveyp/167906632/sizes/z/in/photostream/
    • WHAT ARE YOU DOING ABOUT IT? Are you doing it? How are you doing it? Are you sharing it with the rest of us? ! Picture credit : caat http://caat.deviantart.com/art/GiftWhat-are-you-DOING-197894806
    • @mikeefreedom