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How to Increase Staff Engagement
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How to Increase Staff Engagement

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Mike Johnston talking on leadership and how to achieve staff and employee engagement based on his experience and success.

Mike Johnston talking on leadership and how to achieve staff and employee engagement based on his experience and success.

Published in: Business, Technology

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  • Transcript

    • 1. MIKE JOHNSTONWhy you need toengage your staff and how to...
    • 2. A war for good people is looming
    • 3. A war for good people is looming What seems to be the problem?
    • 4. A war for goodpeople is looming Staff are not engaged
    • 5. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering change
    • 6. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering changeMeanwhile, 30% of companies are looking to increase position numbers in 2012
    • 7. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering changeMeanwhile, 30% of companies are looking to increase position numbers in 2012 Money is tight and won’t solve the issue anyway
    • 8. Winning the war?Leadership is the key
    • 9. Leadership is the key
    • 10. Leadership is the keyEngaging with people engages them
    • 11. Leadership is the key Engaging with people engages themDoubled engagement at TelstraClear to company-best in every measure
    • 12. Leadership is the key Engaging with people engages them Doubled engagement at TelstraClear to company-best in every measure30% improvement in customer satisfaction at Canon
    • 13. Leadership is the key Engaging with people engages them Doubled engagement at TelstraClear to company-best in every measure30% improvement in customer satisfaction at Canon 2011 BCG2 Survey confirmed Canon NZ culture of “It’s Personal”
    • 14. 5 How-tos that work
    • 15. 5 How-tos that work 1. Lead by Example
    • 16. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision
    • 17. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act
    • 18. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act 4. Challenge Current Thinking
    • 19. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act 4. Challenge Current Thinking 5. Coach and feed the Heart
    • 20. 1. Lead by Example
    • 21. 1. Lead by Example Your actions must align to shared values
    • 22. 1. Lead by Example “Do as I say, not as I do,” doesn’t cut it!
    • 23. 2. Outline a Personalised Vision
    • 24. 2. Outline a Personalised Vision Describe the future with your people in it
    • 25. 2. Outline a Personalised Vision Describe the future with your people in itAre You Thinking What I’m Thinking?
    • 26. 3. Empower others to act
    • 27. 3. Empower others to act Focus on ‘The What’ not ‘The How’
    • 28. 3. Empower others to act Focus on ‘The What’ not ‘The How’ Let me at it!
    • 29. 4. Challenge Current Thinking
    • 30. 4. Challenge Current Thinking Ask for your own thinking to be challenged
    • 31. 4. Challenge Current Thinking Ask for your own thinking to be challenged Challenge others’ thinking and processes
    • 32. 4. Challenge Current Thinking Ask for your own thinking to be challenged Challenge others’ thinking and processes Don’t Accept “Can’t”
    • 33. 5. Coach and Feed the Heart
    • 34. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching
    • 35. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching Love is not spoken of often enough in the business world
    • 36. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching Love is not spoken of often enough in the business world Love.
    • 37. YOUR TURN
    • 38. YOUR TURNMY CHALLENGE TO YOU
    • 39. 1. Lead by Example - Reflect Observe how often you fall short of the expectations you have for your staff.
    • 40. 2. Shared Vision for the future - Test Get out and ask one of your most junior staff what they think the vision is and how they personally fit into it
    • 41. 3. Enable Others to Act - Examine Starting with you the leader - does your style empower others by allowing creativity in ‘The How’ while holding accountable for ‘The What’?
    • 42. 3. Enable Others to Act - Examine Remove barriers, provide resources and become the coach; not a manager or mentor
    • 43. 4. Challenge the Process - Be Open Minded Be open to challenges then challenge others’ thinking and established practices Find ways to stretch
    • 44. 4. Challenge the Process - Be Open Minded Be open to challenges then challenge others’ thinking and established practices Find ways to stretch Ask yourself, “Is there a better way?”
    • 45. 5. Encourage the Heart - Uplift Look for and feedback the good things and help with the learning, Coach