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Who is the Lean Staff's Customer?
 

Who is the Lean Staff's Customer?

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  • As a communication specialist and wordsmith, guess which slide I like a lot.Number 18. These are word nuances and rephrasings I've heard you mention before, but they really landed in this SlideShare. I expect it will have a ripple effect in my lean languaging.
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  • Helping directors and tech managers involves a broader scope than just lean process, such as strategy translation to their unit, annual budgeting workshops, projects for capability improvement that include machines and IT as well as process. Then middle managers call.
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  • Brilliant! This is the challenge we are facing and the direction we are headed. This presentation really helped bring it all together for me.
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  • I like the approach. Especially the little things like better wording that can make a difference such as ' 'Make teams better at achieving goals and meeting challenges' & 'Iterate rapildly towards a measureable goal with an achieve by date'. I am really interested in the topic of the manager as a coach. Most managers feel they already are a coach to some degree and I am sure this is true. But not as deliberately and routinely as we need in order to see a consistent source of improvement. Helping managers see the need to develop their coaching skills by practicing them daily has a current challenge I have.
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  • Seems like a very reasonable way to diffuse a new culture to an organization such that the improvement and coaching katas become standard behavioral practice. Somehow upper management has to be a part of the behavioral change or else there would be a disconnect I would think--just thoughts off the top of my head here.
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    Who is the Lean Staff's Customer? Who is the Lean Staff's Customer? Presentation Transcript