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A3 and the Improvement Kata
 

A3 and the Improvement Kata

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A frequent and widespread question is, "How does the A3 fit with the Improvement Kata and Coaching Kata?" This SlideShare provides one answer and is intended to generate reflective discussion in your ...

A frequent and widespread question is, "How does the A3 fit with the Improvement Kata and Coaching Kata?" This SlideShare provides one answer and is intended to generate reflective discussion in your organization.

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    A3 and the Improvement Kata A3 and the Improvement Kata Presentation Transcript

    • © Mike Rother! A3 + IK! Why Your A3 Isn't Working! & What You Can Do About It! 1   By  Jeff  Liker,  Mark  Rosenthal,  Mike  Rother   and  Jenny  Snow-­‐Boscolo   February  2014  
    • © Mike Rother! A3 + IK! 2   WHAT  ARE  A3  REPORTS?   •  Used  at  Toyota   •  One  side  of  A3-­‐sized  sheet  of  paper  (~11  x  17  inches)   •  A  process  of  creaTng  an  unfolding  story  
    • © Mike Rother! A3 + IK! 3   A3  AT  TOYOTA   Developing  an  A3  story  forces  you  to  filter  and  refine  your   thoughts  to  fit  on  one  large  sheet  of  paper,  in  such  a  way  that   your  manager  has  their  (major)  quesTons  answered  by   reading  that  sheet.     Only  short  A3  training  is  available  at  Toyota  –  maybe  an  hour   or  two.    A3  report  wriTng  skill  is  learned  from  your  Coach/ manager  and  a  lot  of  experience.   1)  It’s  not  just  a  report.    The  document  evolves  along    the  way  with  the  process  of  learning.    That  process    is  more  important  than  the  A3  itself.     2)  It’s  part  of  a  method  for  teaching  (coaching)    systemaTc,  scienTfic  habits  of  thinking  and  working.     3)  It’s  also  a  method  for  building  consensus.  
    • © Mike Rother! A3 + IK! 4   FOUR  TYPES  OF  A3  STORIES   PROPOSAL   STORY   PROBLEM   SOLVING   STORY   STATUS   STORY   INFO   STORY   PROPOSAL TYPE STORIES REPORT TYPE STORIES
    • © Mike Rother! A3 + IK! 5   PROBLEM  SITUATION   TARGET  /  GOAL   CAUSE  ANALYSIS   COUNTERMEASURES   IMPLEMENTATION   FOLLOW-­‐UP   THEME   AUTHOR:    ________________________      DATE:    ______________   EXAMPLE  A3  PROBLEM  SOLVING  STORY  FORMAT    
    • © Mike Rother! A3 + IK! WHAT'S  THE  PURPOSE   OF  THE  A3  TOOL?   Many  of  us  have  heard  the  stories  from  Westerners  who  went   to  work  at  Toyota...    At  the  start  of  their  Toyota  career  they're   given  an  assignment  and  have  to  create  an  A3  as  they  work  on   that  assignment.    As  a  result,  of  course,  the  A3  tool  and  format   became  central  in  their  thinking  about  Toyota's  approach.     However,  the  A3  format  /  tool  itself  is  primarily  a  medium  to   facilitate  communicaTon  between  a  Toyota  Mentor  and  their   Learner.    The  goal  is  not  the  A3  itself,  but  to  teach  the  Learner  a   scienTfic  pahern  of  thinking  and  acTng  as  the  Learner  works  on   a  real  assignment  or  problem.     Here's  a  sobering  point  for  users  of  the  A3  outside  of  Toyota:     The  choreography  of  that  thinking  pahern  lies  more  inside  the   Mentor's  head  than  in  the  A3.    Just  using  the  A3  does  lihle.   6  
    • © Mike Rother! A3 + IK! CHANGE  TAKES  MORE  THAN  THE  A3  TOOL   A  lesson  learned  in  the  Toyota   Kata  research  is  that  A3  is   a  Toyota  tool  that's  used  there   in  the  context  of  correcTve   coaching  by  an  experienced   mentor.     When  A3  gets  used  in  other   organizaTons  without  this   underlying  component,  the   probability  of  A3  developing   systemaTc,  scienTfic  thinking  &   acTng  is  low.   The  thinking  and  behavior  paherns  at  Toyota  are  held   in  their  seasoned  coaches,  not  in  the  A3  tool  format     The  A3  Tool   The  desired  pahern   of  thinking  &  acTng   is  here   Experienced   Mentor   7   At  Toyota  
    • © Mike Rother! A3 + IK! WHAT  SHOULD  WE  DO?   We're  not  at  Toyota  and  we  don't  have  an   experienced  Toyota  mentor  (manager)  coaching  us   8  
    • © Mike Rother! A3 + IK! PRACTICE  THE  IMPROVEMENT  KATA   AND  COACHING  KATA   A3  as  it  is  used  to  train  people  at  Toyota  and  the  Improvement  Kata  /   Coaching  Kata  (IK/CK)  are  aimed  at  the  same  purpose:    Developing   scienTfic  thinking  skills  (clarity  of  objecTve,  conducTng  experiments,   striving  based  on  facts  and  data).     The  A3  alone  is  more  of  a  summary  of  a  problem-­‐solving  process.    If   used  correctly,  the  Learner  is  going  through  it  with  coaching,  and   hence  pracTce,  at  every  step.    At  Toyota  the  coaching  is  not   structured  and  it  is  not  necessarily  daily.    There  is  no  formal  coaching   protocol  and  no  protocol  for  daily  pracTce,  though  ideally  that  is  what   is  desired.    It  is  up  to  the  Coach  to  determine  the  frequency  and   approach.    This  means  the  A3  requires  a  higher  level  of  coaching  skill.     The  Improvement  Kata  &  Coaching  Kata  make  this  process  more   explicit,  teachable  and  transferrable.    The  purpose  of  the  IK  &  CK  is  to   systemaTze  the  pracTce  –  as  in  sports  &  music  –  that’s  more  implicit   in  Toyota's  already-­‐strong  culture  of  improvement.    The  Improvement   Kata  and  Coaching  Kata  explicitly  create  the  pahern  that  makes  the   A3  effecTve  at  Toyota.   9  
    • © Mike Rother! A3 + IK! BEGINNERS  NEED  PRACTICE  ROUTINES!   10   Both  the  Learner  &  Coach  benefit  from  having  structured   pracTce  rouTnes  to  develop  their  skills  and  mindset  
    • © Mike Rother! A3 + IK! THE  IMPROVEMENT  KATA  &  COACHING   KATA  INCLUDE  PRACTICE  ROUTINES   11   The  IK  &  CK  model  scienTfic  thinking  &  acTng,   and  have  structured  rouTnes  for  pracTcing   and  teaching  that  pahern  
    • © Mike Rother! A3 + IK! THREE  SUGGESTIONS  FOR  A3  USERS   12  
    • © Mike Rother! A3 + IK! 1)  ADD  THE  IK/CK  ROUTINES  TO  YOUR  A3   The  IK/CK  rouTnes  are  a  way  to  pracTce  and  build  skills,   but  there's  no  need  to  abandon  the  A3.    If  you're  already   using  A3,  you  can  use  the  IK/CK  rouTnes  within  your  A3.   13  
    • © Mike Rother! A3 + IK! SPECIFICALLY   14   PLANNING   EXECUTING  
    • © Mike Rother! A3 + IK! EXAMPLE   15   1.  Identify  the  Problem  (Include  Challenge  and  Current  Condition) Terex  Problem  Solving  Report TOPIC/Focus  Area: Date/Name: 2.  Set  a  Target   (Define  next  Target  Condition) 3.  Analyze  Causes  (Perceived  Obstacles  Parking  Lot) 5.  Check  &  Evaluate  (Final  results  to  achieve  Target  Condition) 6.  Act/Standardize  (Yokoten  to  share  best  practice) Challenge  Statement Current  Condition/Gap: 4.  Propose  &Test  Countermeasures  (PDCA  Cycles  Records) Example  by  Jenny  Snow-­‐Boscolo  
    • © Mike Rother! A3 + IK! 16   2)  USE  THE  A3  FORMAT  AS  A  SUMMARY     Check  and  Act  can  reflect  on  the  process   of  working  toward  the  last  Target  CondiTon,  in   preparaTon  for  defining  the  next  target  condiTon   1.  Identify  the  Problem  (Include  Challenge  and  Current  Condition) Terex  Problem  Solving  Report TOPIC/Focus  Area: Date/Name: 2.  Set  a  Target   (Define  next  Target  Condition) 3.  Analyze  Causes  (Perceived  Obstacles  Parking  Lot) 5.  Check  &  Evaluate  (Final  results  to  achieve  Target  Condition) 6.  Act/Standardize  (Yokoten  to  share  best  practice) Challenge  Statement Current  Condition/Gap: 4.  Propose  &Test  Countermeasures  (PDCA  Cycles  Records) Conduct  a   reflecTon  with   key  stakeholders:   A3  to  review  one   Target  CondiTon   effort   A3  can  be  used  to  summarize  informaTon  from  the  Learner's   Improvement  Kata  storyboard,  as  a  major  reflecTon  or   reporTng  acTvity  once  a  target  condiTon  is  reached.  
    • © Mike Rother! A3 + IK! 17   The  A3  is  parTcularly  useful  for  individuals  trying  to  get   cross-­‐funcTonal  agreement  and  engagement,  by  having   a  crisp,  clear  story  to  circulate  and  get  alignment  and   build  consensus.   3)  USE  THE  A3  FOR  CONSENSUS  BUILDING    
    • © Mike Rother! A3 + IK! WHETHER  IMPROVEMENT  KATA   OR  A3,  YOU’LL  NEED:   •  A  clearly  paherned  improvement/striving  process.     •  Broken  into  elements  to  pracTce  each  element.     •  An  experienced  coach  with  a  defined  coaching  pahern,    to  provide  correcTve  feedback.     •  Experiments  to  iterate  toward  the  target  condiTon.     •  Involve  those  affected.     •  Frequent  reflecTon/adjustment,  and  a  major  reflecTon    for  closure.   18  
    • © Mike Rother! A3 + IK! CONCLUSION   The  Improvement  Kata  and  Coaching  Kata  are  structured   teaching  tools  to  shin  underlying  thought  paherns.    The   idea  is  that  as  proficiency  is  developed  and  the  scienTfic   skills  and  thought  paherns  take  hold,  the  structure  of  the   coaching  dialogs  can  move  in  the  general  direcTon  of   Toyota's  “This  is  just  how  we  think  and  do  things"   culture.    Geong  the  kata  paherns  established  is  an  early   target  condiTon.     The  Improvement  Kata  and  Coaching  Kata  are  for   organizaTons  that  don't  think  and  act  scienTfically  by   default,  but  want  to  learn  to  do  so.    That  means  they  are   in  deliberate  pracTce  mode,  and  the  Improvement  Kata   and  Coaching  Kata  provide  a  structure  for  that  pracTce.   19  
    • © Mike Rother! A3 + IK! 20   FOR  MORE  DETAIL:   On  the  "Toyota  Kata  Website"   Improvement  Kata  Handbook   The  online  Improvement  Kata   Handbook  is  the  resource  for   pracTcing  and  coaching  the   rouTnes  of  the  Improvement   Kata  and  Coaching  Kata