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Batteries Not Included
How community facilitators can help
power the community
www.communities.idea.gov.uk
Batteries not included
Community facilitators help power the
community so choose your batteries
wisely….
Here’s 11 tips that can help power your
...
From stranger
to passer by
From lurker
to participant
From participant
to regular
From passer by
to lurker
Getting and Ret...
So you have 21 days
Supposedly it takes 21 days for
something to become a habit.
So if that’s the case, if you can
keep ne...
Tip 1 - Introduce yourself
Don’t send a standard e-mail.
Welcome the newcomer and ask
relevant questions.
The goal here is...
Tip 2 - Send them a welcome pack
C
O
P A welcome pack brings
newcomers up to speed with the
latest happenings in the
commu...
Tip 3 - Advertise
Join us Update your email signature with
a link to the community
Create some simple postcards or
busines...
Tip 4 - Introductions
Help to place the newcomer in a group with others. Ask
those with similar interests or location to i...
Tip 5 - lots of invites
Think about your
potential audience and
tailor your invites to
each of them.
A personal message is...
Tip 6 - Members Market Place
A marketplace could be
seen as a ‘dating
service’ for knowledge.
It identifies what people
kn...
Tip 7 - Content
Content is key
Article’s
Presentations
Reports
Guides
Video
Etc
Tip 8 - Forum posts exchange
Strike a deal with members or facilitators of similar
communities where you can cross post di...
Tip 9 - Newsletters
Read all
about it!
Tip 10 - Hire bloggers
Encourage key members or
subject matter experts to
blog on a regular basis.
This will give the
comm...
Tip 11 - Hotseat
Hotseat’s are a useful tool
that can be used within a
Community of Practice; it
enables participants to a...
Welcome them, give
them pointers on
getting started, suggest
topics where they might
participate, and tell
them about any
...
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How Community Facilitators can help power the Community

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11 simple tips to power the community as a facilitator. And focuses on getting and retaining members.

Published in: Business, Technology, Education
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Transcript of "How Community Facilitators can help power the Community"

  1. 1. Batteries Not Included How community facilitators can help power the community www.communities.idea.gov.uk
  2. 2. Batteries not included
  3. 3. Community facilitators help power the community so choose your batteries wisely…. Here’s 11 tips that can help power your community, especially around….
  4. 4. From stranger to passer by From lurker to participant From participant to regular From passer by to lurker Getting and Retaining members .
  5. 5. So you have 21 days Supposedly it takes 21 days for something to become a habit. So if that’s the case, if you can keep new members of your community engaged for their first 21 days, they should become hooked.
  6. 6. Tip 1 - Introduce yourself Don’t send a standard e-mail. Welcome the newcomer and ask relevant questions. The goal here is to begin a conversation, a conversation that continues past the initial interaction. Highlight discussions they might like to participate in. Give them something to do.
  7. 7. Tip 2 - Send them a welcome pack C O P A welcome pack brings newcomers up to speed with the latest happenings in the community and its history.
  8. 8. Tip 3 - Advertise Join us Update your email signature with a link to the community Create some simple postcards or business cards with the what’s in it for me (WIIFM) for the potential members Tell people about it on other professional networks or social networking sites e.g. Twitter, LinkedIn
  9. 9. Tip 4 - Introductions Help to place the newcomer in a group with others. Ask those with similar interests or location to introduce themselves
  10. 10. Tip 5 - lots of invites Think about your potential audience and tailor your invites to each of them. A personal message is better than a mass mail out. Also ask your current members to invite new people
  11. 11. Tip 6 - Members Market Place A marketplace could be seen as a ‘dating service’ for knowledge. It identifies what people know and what they need to know on a particular subject, then connects them appropriately.
  12. 12. Tip 7 - Content Content is key Article’s Presentations Reports Guides Video Etc
  13. 13. Tip 8 - Forum posts exchange Strike a deal with members or facilitators of similar communities where you can cross post discussions and help each other to stimulate discussion
  14. 14. Tip 9 - Newsletters Read all about it!
  15. 15. Tip 10 - Hire bloggers Encourage key members or subject matter experts to blog on a regular basis. This will give the community a heads up on upcoming topics or an insight into the hottest topics and events
  16. 16. Tip 11 - Hotseat Hotseat’s are a useful tool that can be used within a Community of Practice; it enables participants to ask the person or persons in the hotseat questions, which they can post over a set period of time. Normally these questions and answer session are hosted within the forum to help capture the responses.
  17. 17. Welcome them, give them pointers on getting started, suggest topics where they might participate, and tell them about any interesting upcoming events. Provide some reward to those who make the effort From stranger to passer by Make personalised invitation From lurker to participant From participant to regular From passer by to lurker Getting and Retaining members Make potential members aware of your community Building content that will attract members Encourage members to bring in interesting participants Send an email to new members within 24 hours of their membership Highlight community content Create "small steps" for encouraging participation, posting regular questions or forum answers ALWAYS greet newcomers, and encourage other community members to welcome them. Write a regular newsletter highlighting your site and community People return to places where they find a group of people to talk to. If you do not have such a place, you will not be able to retain members. No effort on your part, no matter how great, will create a regular where there is no community Facilitate members to find people to talk, through personal profiles, highlighting member interests, discussions, and so on.
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